SERVER experienced in taking food orders, operating cash registers and safely handling food while checking for proper temperatures. Fast food worker highly efficient at preparing food orders quickly while greeting all customers and managing the cash register accurately. Food service worker with fast food, retail and customer service experience. Trained in food safety and handling.
PAWN BROKER Personable and responsible Cashier with 12 years in customer service. Solid team player with upbeat, positive attitude. Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
INVENTORY MANAGEMENT professional with strong leadership and relationship-building skills.
Strong organizational skills
Active listening skills
Adaptive team player
Sharp problem solver
Energetic work attitude
Large cash/check deposits expert
Customer service expert
Telephone inquiries specialist
Reliable and punctual
Reliable team worker
Neat, clean and professional appearance
Comfortable standing for long time periods
Delivers exceptional customer service
Recognized by peers and management for going above and beyond normal job functions.Customer Service
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Steve's Pawn Shop INCAugust 2015 to May 2016PAWN BROKER Oklahoma City, OKSuccessfully interacted with customers and retail buyers to expedite orders. Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Developed highly empathetic client relationships and earned reputation for exceeding sales goals. Computed accurate sales prices for purchase transactions. Worked as a team member performing cashier duties, product assistance and cleaning. Prepared and sold broad range of customized merchandise to individuals and commercial accounts. Designed and suggested new display ideas to improve accessibility to merchandise, which increased sales by [number]%. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Guaranteed positive customer experiences and resolved all customer complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Assisted customers in finding out-of-stock items. Recommended, selected and helped locate merchandise based on customer needs and desires. Stocked and rotated inventory regularly. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom.
IHOPJanuary 2014 to May 2016Server Oklahoma City, OK
Read stories to the children and taught them painting, drawing and crafts. Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play. Disciplined children and recommended other measures to correct behavior. Created a toddler area and preschool area of play within the daycare. Carefully monitored children's play activities. Offered detailed daily reports that outlined each child's activities. Incorporated music and art activities to encourage creativity and expression. Maintained daily records of activities, behaviors, meals and naps. Carefully identified warning signs of emotional and developmental problems in children. Created and implemented a developmentally appropriate curriculum. Offered stimulating curriculum that accommodated all learning styles. Talked to the parents daily educational assessments to show progression. Sparked creativity and imagination by helping children discover new things each day. Identified early signs of emotional and developmental problems in children and brought them to the parents' attention. Sustained ideal staff-to-student ratio in center licensed for 8 children aged 2 and also 12 children aged 4/5.
Communicated with children's parents and guardians about daily activities, behaviors and problems. Supervised circle time, free play, outside play and learning and developmental activities. Encouraged early literacy through read-aloud time, learning another language, number, and alphabet games. Supported children's emotional and social development by adapting communication tactics for differing client needs. Managed general housekeeping duties, including feeding, diapering, resting, and cleanup. Built stable, consistent and positive environment for 2-5 year old children. 3 years childcare experience.
University of PhoenixBachelor of Science: Health/Health Care Administration/ManagementOklahoma City, OK
Health/Health Care Administration/Management.
I am still attending classes.
Spokane Institute For Extended Learning2011GED: General EducationSpokane Valley, WABasic Skills and Developmental/Remedial Education, General
Basic, cash receipts, Cash registers, customer service, Inventory, Organizing, quality, reconciling, sales. Cash handling Shipping and receiving. Professional and friendly. Careful and active listener. Multi-tasking