patient support representative centrinex resume example with 2+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Profile

Dedicated professional offering proven and developing technical, manufacturing and quality control oriented skills in a way that will move an organization to the next level.

  • Customer Service
  • Cash/Monetary Transactions
  • Type 45-60 wpm
  • Knowledge of Microsoft Products
  • Effective Communication
  • Medical Terminology
  • Shipping and receiving / Mail handling experience.
  • Problem resolution
  • Document management
  • Health care call center support.
  • Medical Terminology
  • Technical support
Relevant Experience
  • compiled information from various independent insurance providers to make appropriate recommendations to the client in relation to medical and financial needs.
  • inspected U.S mail to make sure mail/packages did not posses any suspicious or dangerous characteristics that would pose a security threat or safety hazards to the public.
  • Verified package/mail had appropriate credits/postage to insure delivery.
  • collected signatures and maintained recipients from recipient signatures for documentation purposes to verify priority mail was received by recipient and delivered on time.
  • Handled and collected specimen to be sent out to labs for testing and evaluation of patients.
  • Monitored patients and documented any change in behavior or health concerns in daily reports.
04/2015 to 07/2015 Patient support Representative - Centrinex Albuquerque Public Schools | Albuquerque, NM,
  • Assisted Veterans in making authorizations for medical appointments.
  • Answered questions about program and gave instructions on ways to utilize the program
  • Upheld strict security and HIPAA
  • Computer navigations of two screens to locate information and complete call
11/2014 to 03/2015 Technical support Representative - Allegion Lifespan Corporation | Portsmouth, RI,
  • Assisted customers through detailed instructions on troubleshoot problems related to mechanical or electronic Schlage locks.
  • Checked inventory reports to validate locks were available for shipment.
  • Replaced Schlage locks according to warranty guidelines.
  • Authorized to make out of policy decisions.

07/2014 to 09/2014 Mail Carrier Hillcrest Health Services | Lincoln, NE,

•Delivered and received mail, packages from homes and businesses.

•Ensured recipient signed off for receipt of package delivery.

•Provided change-of-address cards and notices for customers.

•Safely Operated approved government vehicles to assist in delivery routes.

05/2012 to 11/2012 Insurance Broker Independent Contractor Comcast | Smyrna, GA,
  • Compiled and summarized data from various insurance carriers to provide a policy meeting medical and budget needs of client.
  • Created and presented detailed insurance presentations.
  • Effective document management practices keeping sensitive information locked up, organized,and easily accessible for later use
  • Managed leads and appointments effectively
  • Maintained correspondence with previous leads and clients,
  • Marketed business by calling leads, making flyer's, banners, visiting chamber of commerce and made self visible in the community by delivering business cards in person.
  • Demonstrated effective customer service using active listening and problem solving techniques.
  • Maintained Office operations and knowledge of all equipment.
03/2012 to 2013 Pre-school Teacher Assistant Kids R Kids | City, STATE,
  • Created lesson plans, managed time effectively, motivated children in resolution of problems.
  • Maintained strict sanitary guidelines.
  • Complied and organized reports of children's progress and relayed pertinent details to parents daily.
08/2009 to 03/2010 CNA Sunrise Assisted Living | City, STATE,
  • Assisted with daily personal hygiene needs of patient.
  • Assisted with serving meals, feeding patients as necessary.
  • Performed or assisted nurse in performing care
  • Maintained patient stability by checking vital signs and weight; testing urine; recording intake and output information.
  • Documented patients health records informing nursing supervisor of any changes or disturbance in pattern that might indicate a health problem..
  • Protected organization's value by keeping patient information confidential.
  • Adhering to professional standards, facility policies and procedures, federal, state, and local requirements.
  • Properly handled hazardous material and collected specimens for further analysis.
10/2008 to 02/2009 Student Loan Bill Collector Citi Bank | City, STATE,
  • Maintain files on the financial status of accounts. Regarding intent to pay,payment arrangements, and other options available to put the customer back in good standing with lender.
  • Demonstrated efficient and timely navigation of software programs through the use of two screens
  • Recorded detailed record of customer interactions during the call making updates of any changes to customer contact information when necessary
  • Properly handled sensitive information when inputing checking account numbers,debit cards or western union payments on delinquent accounts.

04/2007 to 07/2007 Retail Consultant Fedex Kinkos | City, STATE,
  • evaluated inventory needs of supplies corresponding with supervisor when supplies were needed.
  • inspected the accuracy of completed tasks to insure no errors had been made before customer picked up order.
  • effectively used all office production equipment and assisted in filling orders such as laminating,printing,binding cutting paper,as well as assisting customers with computer navigation, passports and using the Kodak pictures kiosk .
  • handled shipping and receiving needs of items being shipped Fedex
  • recorded orders for customers by summarizing data based on customers details and information provided to complete order.
  • Maintained immediate correspondence with production workers to insure deadlines were made with accuracy.
  • handled cash transactions at the register.
Expected in 2012 to to | General study Johnson Johnson Johnson County Community College , Overland Park, KS GPA:
Expected in 2009 to to certificate | CNA American National University, Overland Park, KS GPA:
Additional Information

I posses a curiosity and passion for science, the medical field and helping others achieve better life through science. I have a working knowledge of laboratory procedures obtained from courses taken in high school. excelling in chemistry and

anatomy and physiology provides a concept of the workings of lab procedures

  • Professional and friendly
  • Careful and active listener
  • Multi-tasking
  • Shipping and receiving
  • Able to lift 75 pounds
  • Cash handling

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Resume Overview

School Attended

  • Johnson Johnson Johnson County Community College
  • American National University

Job Titles Held:

  • Patient support Representative - Centrinex
  • Technical support Representative - Allegion
  • Mail Carrier
  • Insurance Broker Independent Contractor
  • Pre-school Teacher Assistant
  • CNA
  • Student Loan Bill Collector
  • Retail Consultant


  • certificate

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