Patient Service Trainer Corporate Trainer Resume Example

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PATIENT SERVICE TRAINER CORPORATE TRAINER
Summary
Experienced operations/training manager helping adult learners reach their full potential. Currently improving talent for Nestle Health Science allowing vast utilization of strengths in strategic planning, goal-setting, continuous improvement, delivering feedback, process development and facilitation where skills and training can drive positive contributions to help seek out development and growth while supporting the company's missions, values, and goals.
Highlights
  • Customer needs assessment, Cross-training Computer literate, Proficiency in e2e, QS1, CRM
  • specialist with extensive knowledge of training systems
  • methods, Sales leadership development,
  • Training/marketing materials development, Go to meeting, Shoretel Communicator/Agent,
  • Curriculum and assessment development, Skype, Spark
  • Lesson planning, Facilitates leadership journey
  • courses Powerpoint, Prezi, WIX, Trello, Help IQ, Admin
  • Skillport/Skillsoft, MS Office, Great Circle
  • Excellent interpersonal and coaching skills, Learning, LMS, Ultipro, Netchex, e-poll, survey
  • Strategic thinker, Detail-oriented, Creative monkey
  • problem solving, Multi-Task Management
Accomplishments
  • Organizational Development.
  • Project managed multiple departments' to identify out needs - mirrored CRM high-profiled system resulting.
  • in an implementation phase II of CRM - incorporated, over sought, and documented experiences.
  • launching insurance adjudication.
Experience
Patient Service Trainer Corporate TrainerSep 2011 to Current
Company NameCity, State
  • Mastered a 30 day new employee training program accompanied by a 200 page user participant guide.
  • Facilitated on-going trainings with the organization including PSR's/CSR's/Leads/Patient Center Managers utilizing various mediums including but not limited to lectures, discussions, demonstrations, games and role play.
  • Evaluated existing training and recommended changes for improvement.
  • Self-taught insurance adjudication, implemented a project management plan based on time sensitivity, trained contact center and launched new initiative resulting in a 20% increase in fill rate.
  • Developed effective dialog and specific verbiage for patient service representatives to communicate to patients, doctors and outside sales representatives to foster beneficial conversations characterized by transparency and consistency.
  • Assisted quality analyst in development, implementation and automation of a world class quality program.
Founder/Business ManagerJun 2009 to Sep 2011
Company NameCity, State
  • Solicited business through setting up luncheons with wine/ spirits distributors and providing business growth statistics through intense powerpoint presentations.
  • Interviewed, managed, mentored, and redirected employees.
  • Motivated employees through contests using brands as monthly focuses given the occasion or time of the year.
  • Coordinated staff meetings twice a week to discuss product knowledge, recipes using spirits, and sales skills.
  • Maintained company/employee supplies used to conduct tastings and tournaments sponsored by distributors.
  • Conducted monthly updates to on-premise/off-premise sales representatives and district managers on number of sales etc.
  • Organized and presented 4 hours of hands-on sales training completed in the moment with new employees on-boarding.
Business OwnerMay 2004 to May 2007
Company NameCity, State
  • Conducted meetings/presentations with real estate agents.
  • Educated agents on the advantages and benefits of home staging and how the concept would increase sales within a competitive market.
  • Worked closely with home owners coaching them throughout the process.
  • Improved homes' appearances.
  • De-cluttered, depersonalized, and organized homes pre-marketing.
  • Arranged removal of items, hired home maintenance, and improvement contractors to fix minor flaws to the homes.
  • Established relationships with building contractors and furniture store owners; developed a system to rent furniture for staging vacant homes - potential buyer could purchase.
Education
Bachelor of Science, Management2009University of PhoenixCity, StateManagement Attended interpersonal communications seminar Human and organizational dynamics workshop
Associate of Science2002City, StateCompleted 80 hours of volunteer work at Lake View Hospital to gain knowledge in vast fields of the radiology field, including radiation therapy ultra sound, 'magnetic resonance imaging' (MRI's), 'computerized axial tomography' (CATscans), and nuclear medicine.
Affiliations
Training Rewards Member of Fred Pryor Seminars & Career Track Member of (ICMI) 'International Customer Management Institute' Toastmasters international club member since 2012 Member of the American Society for Training and Development Professional member of (ATD) 'Association for Talent Development'
Skills
analyst, automation, benefits, coaching, interpersonal communications, interpersonal, competitive, Computer literate, concept, CRM, Detail-oriented, dialog, employee training, imaging, insurance, IQ, leadership, leadership development, Lessonplanning, marketing, market, marketing materials, meetings, MS Office, powerpoint presentations, Powerpoint, needs assessment, Communicator, organizational, outside sales, page, presentations, problem solving, project management, quality, radiology, real estate, Sales, sales skills, sales training, sound, statistics, Strategic, therapy, View

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Patient Service Trainer Corporate Trainer
  • Founder/Business Manager
  • Business Owner

Degrees

  • Bachelor of Science , Management 2009
    Associate of Science 2002

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