LiveCareer-Resume

patient service specialist temp resume example with 9+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Highlights
  • Excel spreadsheets
  • Meticulous attention to detail
  • Results-oriented
  • Self-directed
  • Professional and mature


  • Resourceful
  • Dedicated team player
  • Strong interpersonal skills
  • Proofreading
  • Mail management
  • Detailed meeting minutes
Experience
11/2016 to 02/2017
Patient Service Specialist (Temp) Victory Housing, Inc. Brookeville, MD,
  • Confirmed patient information, collected copays and verified insurance. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Entered information into computer databases.
  • Recorded and filed patient data and medical records.
  • Carefully reviewed medical records for accuracy and completion as required by insurance companies.
  • Wrote clear and detailed clinical phone messages for physicians.
  • Directed patient flow during practice hours, minimizing patient wait time.
  • Prepared prescription refill requests on behalf of the physician.
  • Scheduled patient appointments.
  • Completed registration quickly and cordially for all new patients.
  • Eliminated outdated records by sending the records to be scanned.
  • Answered phone calls directing patients to correct location
02/2016 to 10/2016
Scheduler/Front Office Lifetime Brands Medford, MA,
  • Eliminated outdated records by sending the records to be scanned.
  • Coordinated appointment schedules for both the dentist and oral surgeon.
  • Retrieved requested files and delivered to appropriate personnel.
  • Recorded and filed patient data and medical records.
  • Directed patient flow during practice hours, minimizing patient wait time.
  • Scheduled patient appointments.
  • Completed registration quickly and cordially for all new patients.
  • Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion.
  • Managed invoices and transaction receipts.
  • Entered information into computer databases.
  • Monitored shared email in-boxes and ensured inquiries were addressed.
  • Confirmed patient information, collected copays and verified insurance.
  • Wrote clear and detailed clinical phone messages for physicians.
10/2015 to 01/2016
Kitchen Aide Wegmans Food Markets, Inc. Elmira, NY,
  • Apportioned and served food to facility residents, employees, or patrons.
  • Assisted co-workers.
  • Assisted diners with seating as needed
  • Cleaned and prepared various foods for cooking or serving
  • Cleaned bars, work areas, and tables
  • Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
  • Developed variety of menu items catering to customers with food allergies and diet restrictions such as gluten-free and vegan items.
  • Loaded dishwashers and hand-washed items such as pots, pans, knives
  • Performed dishwasher duties
  • Placed food servings on plates and trays according to orders or instructions
  • Prepared and served hot and cold beverages
  • Prepared food items such as sandwiches, salads, soups, and beverages
  • Provided guests with menus
  • Responded to resident or guest complaints regarding food or service
03/2008 to 01/2012
Consumer Service Representative Wegmans Food Markets, Inc. Geneseo, NY,
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Designed electronic file systems and maintained electronic and paper files.
  • Maintained the front desk and reception area in a neat and organized fashion.
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, sent faxes and handled all incoming and outgoing correspondence.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Eliminated outdated records by sending the records to be scanned.
  • Verified that information in the computer system was up-to-date and accurate.
04/2006 to 03/2008
Cashier Goexpedi Odessa, TX,
  • Assessed customer needs and responded to questions.
  • Issued receipts for purchases and gifts.
  • Bagged merchandise by following standard procedures.
  • Organized register supplies.
  • Cleaned and straightened work area.
  • Worked with customer service to resolve issues.
  • Operated cash register with proficiency.
  • Maintained gift certificate documentation.
  • Provided professional and courteous service at all times.
06/2005 to 07/2006
Cashier Lowes Home Improvement City, STATE,
  • Assessed customer needs and responded to questions.
  • Issued receipts for purchases and gifts.
  • Bagged merchandise by following standard procedures.
  • Organized register supplies.
  • Cleaned and straightened work area.
  • Worked with customer service to resolve issues.
  • Operated cash register with proficiency.
  • Provided professional and courteous service at all times.
2004 to 05/2005
Delivery Driver Dragon Wok City, STATE,
  • Presented customers with bills and receipts and collected payments for goods delivered.
  • Established long-term customer relationships through prompt and courteous service.
  • Resolved customer complaints and adjusted orders.
  • Processed payments by accepting cash, checks and credit card payments.
  • Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.
Education
Expected in 2006 to to
N/A: General Studies
Corning Community College - Corning, New York
GPA:
General Studies
Expected in 2005 to to
High School Diploma: General
Horseheads High School - Horseheads, New York
GPA:
Accomplishments
  • Recognized by peers and management for going above and beyond normal job functions.
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.

Skills
  • Microsoft Office
  • Microsoft Word
  • Microsoft Excel
  • Microsoft Outlook
Additional Information
Community Service
 
  • Volunteer, Artic League 2000-present
  • Little League, Coach 2013
  • Food Bank of Southern Tier 2000-2005

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Resume Overview

School Attended

  • Corning Community College
  • Horseheads High School

Job Titles Held:

  • Patient Service Specialist (Temp)
  • Scheduler/Front Office
  • Kitchen Aide
  • Consumer Service Representative
  • Cashier
  • Cashier
  • Delivery Driver

Degrees

  • N/A
  • High School Diploma

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