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Patient Experience Representative Resume Example

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PATIENT EXPERIENCE REPRESENTATIVE
Summary

Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.

Skilled Front Desk Supervisor successful at solving a range of daily issues with an efficient and professional attitude. Demonstrated ability to adapt to changing demands and learn new information quickly. Skilled in training and managing personnel and providing excellent shift coverage to meet guest needs.

Skills
  • Issue resolution
  • Cash register operation
  • Cash drawer balancing
  • Customer greeting
  • Merchandise restocking
  • Customer assistance
  • Hospitality services
  • Guest check-in and check-out
  • Team building and supervision
  • Conflict management
  • Cash management
  • Administrative skills
  • Guest safety
  • Staff training and development
  • Effective team player
  • Flexible
Experience
Patient Experience Representative / CHI Bergan-Mercy - Omaha, NE10/2019 - Current
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Processed payments and updated accounts to reflect balance changes.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Set up appointments for physician visits and procedures using calendar software.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Straightened up the waiting room so that it remained neat and organized.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Informed patients of financial responsibilities prior to rendering services.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Front Desk Supervisor / Courtyard by Marriott - Council Bluffs, Iowa08/2018 - 10/2019
  • Directed all front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
  • Corrected guest issues in a timely and professional manner with knowledgeable and friendly service.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Provided concierge services for guests as needed.
  • Worked with room service, housekeeping, maintenance and security to meet all guest needs.
  • Mentored new staff on correct procedures, compliance requirements and performance strategies.
  • Managed guest check-in and check-out procedures, reservations and payments.
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Monitored reservations to track incoming parties and special events.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Managed all front desk operations for busy high-volume hotel.
Hostess / West Broadway Hy-vee - Council Bluffs, Iowa04/2018 - 08/2018
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
  • Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
  • Monitored dining area to assess server capacity and accurately estimate wait times.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Transported all dirty glassware and utensils from dining room to dishwashing area for proper cleaning.
  • Recommended daily specials, wine selections and desserts to guide patrons toward more profitable items.
  • Calculated charges, issued table checks and collected payments from customers.
  • Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
  • Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction.
  • Answered telephone to provide establishment information and take party reservations.
  • Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
  • Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs.
Cashier / West Broadway Hy-vee - Council Bluffs, Iowa08/2015 - 04/2018
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answering questions and offering advice.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Helped customers update accounts, sign up for new services and take advantage of special offers.
  • Counted large volumes of money manually and with bill- or change-counting devices, accounting for as much as $300-400 in daily funds transfers.
  • Worked closely with front-end staff to assist customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Properly verified customer identification for alcohol or tobacco purchases.
Education and Training
Heartland Christian School - 400 Wright Road05/2016High School Diploma
Activities and Honors

I volunteered for the past 6 years at Camp of the Good Shepherd. I love working with kids and helping them grow as an individual. I taught classes and helped lead a group of students.

I was on my student council from 8th grade until Senior Year. I was the Student Council President. I was in charge of planning school events; dances, game nights, local volunteering.

I ran Track & Field from 8th Grade to Senior Year.

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Resume Overview

Companies Worked For:

  • CHI Bergan-Mercy
  • Courtyard by Marriott
  • West Broadway Hy-vee

School Attended

  • Heartland Christian School

Job Titles Held:

  • Patient Experience Representative
  • Front Desk Supervisor
  • Hostess
  • Cashier

Degrees

  • Heartland Christian School - 400 Wright Road 05/2016 High School Diploma

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