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Patient Experience Representative Resume Example

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PATIENT EXPERIENCE REPRESENTATIVE
Professional Summary

Patient-oriented and compassionate Unit Coordinator with over 5 years of experience in medical office environments. Proven skills in busy and demanding environments with expertise in managing patient flow. Excellent professional telephone etiquette, organization and interpersonal communication skills.

Skills
  • Proficient in Epic Medical Record System / EHR
  • Proficient in Microsoft Office (PowerPoint, Word, Outlook, Excel)
  • Supervisory Experience
  • Medical Records Management
  • Appointment Scheduling
  • Registration Process
  • Customer Service
  • Information Systems
  • Problem Solving
Work History
Patient Experience RepresentativeJun 2019 - Current
Boston Children's HospitalBoston, MA
  • Serve as liaison between patients, visitors, and clinicians.
  • Complete skilled administrative work to support all medical office staff and operational requirements.
  • Handle daily administrative tasks, which included scheduling patient appointments, maintaining and updating patient documents, filing important documents, and answering telephones.
  • Share patient status updates during shift changes for continuum of care.
  • Manage hospital admissions, discharges and patient flow through unit while organizing patient care.
  • Provide ample support to medical team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Community Health Liaison SRH/HIVAug 2016 - Current
Cambridge Health AllianceMalden, MA
  • Provide comprehensive clinical education and advocacy for both youth and adults in person and via telemedicine in accordance with DPH Family Planning Program standards.
  • Perform pre- and post test HIV antibody and STI counseling and testing in accordance with HIV Program and DPH standards of care.
  • Develop and implement over 20 training classes to educate team members and community residents.
  • Create and distribute informational materials on contraceptive methods, STIs and HIV, and other community health concerns.
  • Collect, maintain, and communicate CHA Sexual Reproductive Health Program utilization metrics, hours adherence and other productivity measures for all team members.
  • Improve medical health facilities by developing, recommending and implementing various medical health workflows and policies.
Internship Student for Clinical Project ManagerDec 2014 - Aug 2015
Dot House Health Inc. Boston, MA
  • Assisted Clinical Project Manager on several large-scale summer events, including Dot House Health Inc. Food Pantry and Farmer's Market.
  • Handled daily medical receptionist tasks, which included answering and forwarding telephones, scheduling patient appointments.
  • Maintained clinic's records and files, utilizing proper techniques to keep patient data confidential.
  • Created data collection tools, gathered data and analyzed information on over 2,000 patients.
Internship Student for Pediatric Department NPMay 2013 - Aug 2014
Codman Square Health CenterBoston, MA
  • Assisted Nurse Practitioner, Iris Montijo and other medical staff including medical assistants and nurses during patient examinations. Tasks included obtaining patients vital signs, cleaning, sterilizing, stocking medical tools and documenting patient information.
  • Recorded patient medical history, applicable test results and vitals into medical records.
  • Gained knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Interviewed 10 patients per shift to obtain medical information, including current symptoms and medical histories.
Education
Master of Science: Healthcare Management Degree Program, CurrentNew England Institute Of Business Cambridge, MA
  • Continuing education in Evolving Healthcare Systems, Healthcare Law and Policy, Operations Management and Quality Assurance, Healthcare Information Systems
Bachelor of Science: Health PromotionMay 2016
Colby-Sawyer CollegeNew London, NH
  • Coursework in Health Education, Community Health, Biomedical Ethics and Health and Equity.
  • Received Progressive Scholarship
  • Awarded Outstanding Health Promotion Senior Capstone Project
  • Awarded American Public Health Association of NH “Rising Star”
Certifications
  • Family Planning Certification, Action for Boston Community Development Family Planning Institution, Boston MA
  • HIV/AIDS Education Certification, Action for Boston Community Development Family Planning Institution, Boston MA
  • First Aid/CPR Certified,American Red Cross Association, Boston, MA
  • Mental Health First Aid Certified, National Council for Behavioral Health, U.S. Substance Abuse and Mental Health Services Administration (SAMHSA) in collaboration with the City of Malden's Board of Health Substance Abuse Prevention Services, Malden, MA
  • VOICES Certified Facilitator, Massachusetts Department of Public Health, Lowell, MA
  • Teen Outreach Program (TOP) Certified Educator, The Wyman Center Teen Outreach Program Training of Facilitators, Lowell MA
  • Supervisory Skills Development, Cambridge Health Alliance Organization and Workforce Development Program, Somerville MA
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Resume Overview

Companies Worked For:

  • Boston Children's Hospital
  • Cambridge Health Alliance
  • Dot House Health Inc.
  • Codman Square Health Center

School Attended

  • New England Institute Of Business
  • Colby-Sawyer College

Job Titles Held:

  • Patient Experience Representative
  • Community Health Liaison SRH/HIV
  • Internship Student for Clinical Project Manager
  • Internship Student for Pediatric Department NP

Degrees

  • Master of Science : Healthcare Management Degree Program, Current
    Bachelor of Science : Health Promotion May 2016

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