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patient experience education specialist resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Additional Information
  • http://linkedin.com/in/Jessica-Claire-ab454a1b6
Skills Overview
  • Project and Program Coordination
  • Data Analysis
  • Healthcare Trends and Metrics Knowledge
  • Written and Oral Communication
  • Training Program Development
  • Process Improvement Analysis
  • Time Management and Organization
  • Collaborative and Effective Remote Team Member
  • Supportive Mentor
Affiliations
Student Associate: American College of Healthcare Executives (ACHE); ACHE of North Texas
Education
Expected in 05/2022 to to
Master of Health Administration: Health Administration
THE UNIVERSITY OF NORTH TEXAS - HEALTH SCIENCE CENTER- Fort Worth, TX,
GPA:
  • Awards and Honors: National Honor Society, Upsilon Phi Delta
  • Extracurricular Activities: Heath Administration Student Association (HASA), Public Health Student Government Association (PHSGA)
Expected in 05/2020 to to
Bachelor of Science: Health Promotion And Behavioral Science
THE UNIVERSITY OF TEXAS - Austin, TX,
GPA:
  • Minor: Pre- Health Professions certificate
  • Awards and Honors: National Honor Society
  • Extracurricular Activities: Kappa Kappa Gamma (ΚΚΓ), Literacy Philanthropy, B+ Philanthropy
Summary

Aspiring leader with a passion for promoting patient experience and improving healthcare. Detail oriented professional with strengths in critical thinking and interpersonal communication. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes, in hopes to improve the human condition. 2022-2023 member of the American College of Healthcare Executives of North Texas.

Experience
06/2022 to 11/2022
Patient Experience Education Specialist MD Anderson Cancer Center City, STATE,
  • Analyzed data to pull/ evaluate reports for attendance tracking and strategic evaluation through Qualtrics, Education Center, and Excel.
  • Applied coordination skills to schedule weekly Zoom training sessions through Education Center and Outlook.
  • Demonstrated written communication skills and mastery of education materials to update Service Excellence PowerPoint presentations on current healthcare trends and initiatives for 10,000 employees.
  • Supported Program Director by developing a comprehensive and interactive dashboard to represent Service Excellence metrics in Power BI.
  • Managed Service Excellence email to promptly respond to 20+stakeholders, daily, exercising problem solving skills and knowledge of resources.
  • Utilized oral communication and facilitating skills to consistently and effectively conduct 40+ trainings for 2,000+ employees on Service Excellence tools and strategies to improve patient experience.
  • Participated in interview and developed interview survey through Qualtrics to serve as evaluation tool to aid in the hiring process.
  • Initiated strategic planning to train, manage, and provide guidance for Patient Experience mentee, weekly.
06/2021 to 03/2022
Patient Experience Intern MD Anderson Cancer Center City, STATE,
  • Demonstrated critical thinking skills and strategic planning to develop a Tiered Readiness Briefing training program, modeling the process of reporting, tracking, and escalating safety issues.
  • Utilized organizational and analytical skills to pull, translate, and send reformatted Press Ganey reports and comprehensive summaries to all departments throughout the organization, monthly.
  • Facilitated discussions and managed minutes for Patient Family Advisory Program (PFAP) meetings to communicate findings and feedback to all 70+ members.
  • Managed slide deck for PXI and MyChart meetings while recording minutes and attendance, simultaneously.
  • Collaborated with 3 different teams in the Patient Experience Department, daily, to coordinate and execute projects.
  • Leveraged technical skills on Zoom, Excel and Word to lead the producer role and track attendance for Service Excellence and Front Door trainings to instill patient experience best practices for 3,000+ employees.
  • Contributed to diversity, equity, and inclusion (DEI) research to seek correlation between DEI and patient satisfaction to assist future implementations for patient satisfaction.
  • Displayed leadership and decision-making skills by interviewing and selecting incoming interns.
  • Applied interpersonal communication strategies to collaborate with fellow interns across projects to coordinate roles and contributions.
06/2017 to 08/2020
Accountant (Seasonal) Bob Harris Oil Company City, STATE,
  • Displayed customer service skills by leading interactions with customers over the phone and in person to provide information sharing and resources.
  • Leveraged service recovery skills to de-escalate conflicts and provide problem resolutions with customers regarding payments.
  • Demonstrated problem solving and critical thinking skills to provide process improvement input, leading to electronic payroll conversion.
  • Utilized precise attention to detail by cataloging and filing customer records.
  • Managed and stored confidential documents, demonstrating integrity and reliability.
  • Used analytical skills to balance bank statements and prepare and process payroll information, monthly.
06/2019 to 08/2019
Orthopedic Surgeon Administration Support Chisholm Trail Orthopedics City, STATE,
  • Executed time management and punctuality by seeing 30+ patients daily.
  • Observed handoff process between patients and medical professionals, helping to bridge the gap in communication and health literacy by utilizing patient input to provide feedback.
  • Leveraged communication skills to enhance patient centered care principles by actively listening and providing empathy, prompting patients to become involved in their care plan.
  • Managed, categorized, and stored confidential patient files.

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Resume Overview

School Attended

  • THE UNIVERSITY OF NORTH TEXAS
  • THE UNIVERSITY OF TEXAS

Job Titles Held:

  • Patient Experience Education Specialist
  • Patient Experience Intern
  • Accountant (Seasonal)
  • Orthopedic Surgeon Administration Support

Degrees

  • Master of Health Administration
  • Bachelor of Science

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