patient experience associate inc resume example with 15+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
An experienced professional. Skilled at gathering and tracking relevant data. Lead trainings and planning events. Strong interpersonal skills, team dynamics, negotiation and conflict resolution experience. Able to effectively prioritize and execute tasks in a high-pressure environment. Developed and implemented best practices for work activities to evaluate the effectiveness as necessary. Identified, analyzed and resolved work related problems and issues.
Education and Training
Western Governors UniversitySalt Lake City, UTExpected in 2015 ā āMBA:Healthcare Management - GPA:Healthcare Management
Virginia Commonwealth UniversityRichmond, VAExpected in 2003 ā āBachelors of Science:Psychology - GPA:Psychology
Experience
Centene Corporation - Patient Experience Associate, Inc. Durham, NC, 01/2016 - Current
Oversee operations, scheduling,Ā financial processingĀ for 6 offices.
Ensures proper procedures are in place to support clinical operations for assigned medical specialty w/in a site location.
Knowledgeable of emerging trends in healthcare local/state law, and social disparities.
24Hr Homecare - Sales & Distribution Coordinator Riverside, CA, 01/2015 - 11/2016
Provide overall supervision of product distribution chain for senior marketing executive's local and global sales accounts.
Co-Facilitate weekly design meetings, document product specification changes & provide updates to team.
Coordinate the tracking of product returns, exchanges & refunds from market consumers to identify any product quality deficiencies.
Francisan Health - Sales Support Coordinator Camby, IN, 01/2009 - 01/2015
Responsible for monitoring & updating monthly customer account activity for a team of executive level sales representatives.
Organize & prepare office space for conferences, trainings, service review meetings & provide logistical follow-up support.
Circle K Stores, Inc. - Office Coordinator Clarkesville, GA, 01/2008 - 01/2009
Perform clerical and administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, and providing information to callers.
Resolve many office problems independently and facilitate solutions, confer with supervisor to resolve the most complex issues.Ā
Coordinate and expedite the workflow and materials within and between departments according to production schedule.
Communicate with department supervisors to determine progress of work and completion dates.
Bon Secours Hospital - Medical Secretary City, STATE, 01/2007 - 01/2008
Coordinated between patients, and physicians to provide timely and accurate medical services.
Communicated with patients and explain medical terms, diagnosis procedures, medical tests results, etc.
Helped family members in navigating through the healthcare system and provided guidance on admission and discharge obligations.
Premier Home Health Care Inc. - Human Resources Specialist City, STATE, 09/2004 - 01/2006
Prepare or maintain employment records related to hiring using human resources management system software.
Manage and update human resources documents, such as organizational charts, employee handbooks or directories, or performance evaluation forms.
Maintain current knowledge of Equal Employment Opportunity (EEO) and affirmative action guidelines and laws, such as the Americans with Disabilities Act (ADA).
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Skills
Generate/distribute quarterly & bi-annual sales reports using CRM and SAP.Created effective visual presentations, Updated product images, new product set-ups, order/shipment tracking.Revenue cycle for Healthcare Practice Management using Centricity Business.
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Office management skills:
Scheduling and coordinating meetings for senior managers
Making travel arrangements for team members
Managing travel and expense reports for team members
Design and conduct training and development programs to
improve individual and organizational performance. Identify and analyze training
needs, develop training objectives, convert information into instructional
programs and train instructors in training techniques.
Working independently with minimal training
Project management skills:
Spearheading the transition from a paper filing system to
digital Managing intern training programs
Communication skills:
Managing correspondence for executives and senior managers
Creating and distributing a company-wide newsletter to generate awareness of team accomplishments
Liaising with a variety of clients, in-house teams, and vendors
Expert in the Microsoft office suite
Proficient in social media and corporate communications
Monitor, evaluate, or record training activities or program effectiveness.Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
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