Guarantees positive customer experiences and resolves all customer/patient complaints. Successfully interacts with customers, patients, and other departments to expedite requests. Works under strict deadlines and responds to service requests and emergency situations efficiently and promptly. Cross-trains and provides back-up for other customer service representatives when needed. Maintains up-to-date compliance of company's policies and procedures. Provides a high level of leadership support to representatives and customers/patients. Recommends changes to existing methods to increase the accuracy, efficiency and responsiveness for the department. Displays excellent written and communication skills and data entry into computer systems.
Directed improvement plansConducted randomized feedback surveysScheduled appointments, took co-payments, billing and coding
Contacted insurance providers to verify correct insurance information and get authorization for proper billing codesManaged medical supply inventory, insurance records, patient charts and company files using online tracking systemUpdated patient accounts and information on a daily basisManaged incoming and outgoing calls for busy medical officeImproved communication efficiency as primary liaison between departments, clients and vendors Directly supported manager in overseeing and managing operation work flow
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