patient customer care representative resume example

Directed improvement plansConducted randomized feedback surveysScheduled appointments, took co-payments, billing and coding

Contacted insurance providers to verify correct insurance information and get authorization for proper billing codesManaged medical supply inventory, insurance records, patient charts and company files using online tracking systemUpdated patient accounts and information on a daily basisManaged incoming and outgoing calls for busy medical officeImproved communication efficiency as primary liaison between departments, clients and vendors Directly supported manager in overseeing and managing operation work flow ​

• Experienced and highly qualified patient care assistant.
• Promotes professionalism and accuracy throughout the department while ensuring patient satisfaction is high
• Evaluated patient care needs, prioritized treatment, and maintained patient flow.
• Trained new staff on quality control procedures.
• Records keeping, scheduling, file, fax, copy, and print daily documents

• Trained new staff on quality control procedures.

• Implemented necessary changes based on evaluation of staffing requirements and floor assignments.

• Demonstrated ability to lead and motivate outstanding health care teams.

• Partnered with team of registered nurses to achieve overall well-being of all patients.

• Carries and follow state and hospital regulations.

• Organized, professional manner that allows time to carry out all tasks in the most efficient way possible

• Showed exceptional professionalism with a work ethic that allows all daily tasks to be completed with efficiency, while following infectious control procedures and providing outstanding care to patients.
Evaluated patient care needs, prioritized treatment, and maintained patient flow while implementing necessary changes based on evaluation of staffing requirements and floor assignments.
• Completed all daily living tasks to enhance the quality, safety, and satisfaction for patients
• Partnered with team of registered nurses to achieve overall well-being of all patients.
• Generated and distributed daily reports and order acknowledgments to appropriate personnel