patient care advocate resume example with 18+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Organizational skills
  • Compassionate client care
  • Care plan management
  • Client documentation
07/2018 to 08/2020
Patient Care Advocate Jefferson Dental Clinics Pasadena, TX,
  • Improved patient outlook and daily living through compassionate care.
  • Supervised, support personal hygiene and other activities of daily living.
  • Facilitated best care by developing strong and trusting rapport with patient.
  • Fostered independence in disabled individuals while closely monitoring safety at all times.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
09/2001 to 05/2018
Certified Nursing Assistant II Avera Health Pipestone, MN,
  • Documented patient intake and dietary requirements, also assisting with feeding and monitoring.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Documented activities and recorded information in EMR system.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Collaborated with interdisciplinary healthcare teams to provide high-quality patient care.
  • Engaged with patient family and friends to provide courteous, efficient visit experience.
  • Administered personal nursing assistance in pre- and post-operative situations.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Used mobility devices and lifting devices, sit and stand equipment to transport patients.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further attention.
11/2010 to 02/2012
Physical Examiner/Mobile Phlebotomist ExamOne City, STATE,
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Labeled blood vials with critical information like time of collection, date and patient name.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Screened prospective donors by conducting interviews, obtaining medical histories and measuring vital signs.
  • Enforced infection control and sharps disposal procedures to protect patients, co-workers and self.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Counseled patients to ease fears, explain procedures and enhance cooperation during blood draws.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
  • Built trust and minimized patient discomfort during phlebotomy procedures through self confidence and assurance/trust for the patients that they are in good hands.
  • Prepared blood-collecting equipment to draw blood and safely store and transport samples.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Improved operations by working with team members and customers to find workable solutions.
Education and Training
Expected in 07/2020
Phlebotomy Program And Training: Phlebotomy Technician
Cranston Adult Learning Program - Cranston, RI,
  • Completed continuing education in blood specimens or samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Learning the techniques how to follow infection-control and safety procedures in carrying out daily Phlebotomy functions.
  • Preparation of blood-collecting equipment, draw blood, and safety store and transport samples.
  • How a good Phlebotomist maintain Empathic Customer Service and excellent communication skills.
  • Confidence and Trust of every patients or clients should be earned.
Expected in 06/2001
Certified Nursing Assistant : Patients Care
Community College of Rhode Island - Warwick, RI
  • Completed continuing education in Patients Care, base from the medical status of the patient. The techniques and proper procedure etc.
  • Completed coursework in wound care, how to avoid patient's fall and bed sore.
  • Up dated certification BLS/CPR, Annual Net Learning, In service for new introductory equipments for hospital or facility use, upgrade of new supplies to use to the patients specially.
  • Electrocardiography or EKG must be trained, Glucose test,
  • Knowledge about Professional ethics and the rules and regulations about HIPAA.
Expected in 10/1982
Bachelor of Science: Bachelor of Science in Nursing (undergraduate)
University of Santo Tomas - Manila, Philippines,

Completed 2 years pre requisite in Nursing, which I earned including Theology.

Minor subjects have been completed.

Expected in 04/1978
High School Diploma:
Saint James Academy - Plaridel Bulacan, Philippines,
  • Cadette of the years Recipient
  • Best Platoon Leader of Beta Company.
  • Member of Legion of Mary.

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Resume Overview

School Attended

  • Cranston Adult Learning Program
  • Community College of Rhode Island
  • University of Santo Tomas
  • Saint James Academy

Job Titles Held:

  • Patient Care Advocate
  • Certified Nursing Assistant II
  • Physical Examiner/Mobile Phlebotomist


  • Phlebotomy Program And Training
  • Certified Nursing Assistant
  • Bachelor of Science
  • High School Diploma

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