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Patient Access Specialist Resume Example

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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Personable and dedicated Customer Service Representative with extensive experience in the sale industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Skills
  • Credit card payment processing
  • Report creation
  • Data evaluation
  • Store maintenance
  • Customer relations
  • Sales expertise
  • Microsoft Office expertise
  • Retail sales customer service
  • Inbound and outbound calling
  • Schedule mastery
  • High-energy attitude
  • Business development understanding
  • Clerical support
  • Technologically savvy
  • CRM
  • Computer skills
Experience
08/2021 to Current Customer Service Representative Danaher | Buffalo Grove, IL,
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Upheld strict quality control policies and procedures during customer interactions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Upsold products to policyholders and potential new clients.
  • Researched and analyzed beneficial insurance and investment options and made recommendations to clients.
  • Offered policy guidance and management to promote asset protection.
  • Made outbound calls to obtain account information.
  • Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Reviewed account and service histories to identify trends and issues.
  • Set up and activated customer accounts.
  • Recommended improvements to products and services to mitigate complaints.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Strengthened traceability by developing organization systems for client contracts, records, reports and agendas.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
01/2021 to 05/2021 Patient Access Specialist Aspirion | Atlanta, GA,
  • Greeted each patient pleasantly and offered desk sheet for easy sign-in.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Compiled physical and digital documents, charts and reports.
  • Handled office supply ordering, including ink cartridges, toner and paper
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Straightened up waiting room to maintain neat and organized space.
  • Processed patient payments and scanned identification and insurance cards.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Conducted patient intake interviews to collect medical information and insurance details.
  • Trained new staff on office procedures, insurance processes and medical terminology.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Entered patient information into system, including insurance, demographics and health history.
  • Informed patients of financial responsibilities prior to rendering services.
  • Updated patient financial information to promote accurate record keeping.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Employed online tracking systems to manage medical supply inventory, insurance records, patient charts and company files.
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Managed medical practice administrative needs to provide patient satisfaction.
  • Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.
06/2018 to 04/2020 Customer Service Representative Danaher | Cortland, NY,
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assessed customer needs and upsold products and services to maximize top sales.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Reviewed account and service histories to identify trends and issues.
  • Interviewed customers regarding account issues and reported feedback to management team.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Answered 50+ inbound calls and outbound calls per day and directed to designated individuals or departments.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Operated cash register, collected payments and provided accurate change.
  • Resolved issues with cash registers, card scanners and printers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answered questions and offered product advice.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Balanced daily cash deposits and vault inventory with zero error rate.
01/2015 to 06/2018 Assistant Store Manager Amazon.Com, Inc. | Logan, NJ,
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Recruited and hired individuals demonstrating passion, dedication and added value to team.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Fielded customer complaints, resolved disputes and answered questions to promote store engagement and effectiveness.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Promoted and supported strong relationships with local community organizations in surrounding area.
  • Coached and developed store associates through formal and informal interactions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
Education and Training
Expected in 4 2013 High School Diploma | Mcadams Attendance Center, Sallis, MS GPA:
Expected in | General Studies Hinds Community College, Raymond, MS GPA:
Expected in | General Studies Holmes Community College, Goodman, MS GPA:
Activities and Honors
Certifications
  • First Aid/CPR
  • Microsoft Office Specialist (MOS)

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93Good

Resume Strength

  • Formatting
  • Length
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended
  • Mcadams Attendance Center
  • Hinds Community College
  • Holmes Community College
Job Titles Held:
  • Customer Service Representative
  • Patient Access Specialist
  • Customer Service Representative
  • Assistant Store Manager
Degrees
  • High School Diploma
  • Some College (No Degree)

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