SEARCH

Parts/Service Writer Clerk Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
PARTS/SERVICE WRITER CLERK
Summary

Driven, personable Office Manager with over 10 years of experience interfacing with clients. Dedicated outside-the-box strategic thinker. Extensive expertise in customer relationship management, conflict resolution, time management and document control.

Skills
  • Status reports maintenance
  • Client communication
  • Schedules coordination
  • Warranty processing
  • Maintaining status reports
  • Communicating with clients
  • Cost estimates
  • Coordinating schedules
  • Customer relations
  • Shipping and receiving understanding
  • Microsoft Office expertise
  • Active listening
  • Inbound and outbound calling
  • Data evaluation
  • Report creation
  • Product organization
Experience
Parts/Service Writer Clerk|Company Name - City, State|12/2018 - 12/2020
  • Worked with sales personnel to price and schedule repair needs on new and used vehicles.
  • Presented accurate estimates to inform customers of all service charges and expectations.
  • Discussed options with customers, helping each make optimal choices for individual needs.
  • Interfaced with technicians, parts department and managers to stay on top of availability and service procedures.
  • Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
Office Manager|Company Name - City, State|08/2015 - 12/2018
  • Tracked mechanical and repair problems and discussed solutions with shop leadership.
  • Communicated advanced mechanical information to non-mechanical people in easy-to-understand terms.
  • Kept work garage clean, organized and efficient to meet internal and regulatory expectations governing safety.
  • Communicated with customers to explain estimates and provide expected delivery and repair timelines; addressed customer questions or concerns to enhance customer satisfaction.
  • Maintained accurate records of purchases, titles and sales to facilitate planning and sustain best practices.
  • Answered customer questions and discussed options face-to-face, over telephone and via email.
  • Wrote service orders, accepted payments and updated customer accounts to maintain CRM system.
  • Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Operated point of sales and parts lookup computer systems.
Office Manager|Company Name - City, State|07/2008 - 08/2015
  • Increased office organization by developing filing system and customer database protocols.
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Greeted visitors promptly and directed to correct locations.
  • Oversaw office inventory and timely reordering of supplies.
  • Updated employee paperwork and records.
  • Generated financial reports for management review.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Enhanced customer satisfaction ratings by resolving account issues efficiently.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
Office Manager |Company Name - City, State|03/1994 - 05/2008
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Provided excellent service to all customers through active engagement, direct eye contact and listening skills.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Followed store opening and closing procedures as per company guidelines.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Asked open-ended questions to ascertain what type of item customer desired, price range limits and recipient of item.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Managed and processed customer payments made by credit and debit cards as well as cash and provided correct change if applicable.
Education and Training
Southern Crescent Technical College|City, StateSome College (No Degree): Forensic Science
  • Completed coursework in Criminal Justice, Forensic Science, Composition and Rhetoric, Algebra, Microsoft Word, Typing (52 WAM) and Psychology
Macon County High School|City, State|06/1993High School Diploma
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • Southern Crescent Technical College
  • Macon County High School

Job Titles Held:

  • Parts/Service Writer Clerk
  • Office Manager

Degrees

  • Some College (No Degree) : Forensic Science
    High School Diploma

Similar Resumes

View All
Service-Writer-&-Parts-Coordinator-resume-sample

Service Writer & Parts Coordinator

San Antonio, Texas