parts manager service writer resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Experienced Parts Manager with over 8 years of experience in Small Engine Repairs. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Multi-talented Parts Manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity. Able to handle more than one than one task at a time with the same or different goals in mind. I have come from a family who has owned small businesses and have been raised to keep a company moving and growing both in sales and customer basis. I believe that I am the right person for this job as I have exceptional ability and drive to keep pushing forward learning and adapting to new processes to help the company grow and work flow smoothly for both for customers and employees.

  • Scheduled services
  • Preventive maintenance services
  • Customer service optimization
  • Service desk team management
  • Service and supply support
  • Customer service oriented
  • Customer service experienced
  • High-quality customer service
  • Product replenishing
  • Shipping and receiving
  • Order picking and processing
  • Training and development
  • Organizational Development skills
  • Proactive
  • Material inventory skill
Work History
02/2018 to 12/2019 Parts Manager/Service Writer Appolson's Performance Center | City, STATE,
  • Analyzed current business plan, identified inefficiencies in existing processes, and tracked performance following implementation of improvements
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction
  • Monitored social media and online sources for industry trends
  • Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth
  • Coordinated with Service team in developing project plans for prioritized initiatives
  • Inspected inbound and outbound products for compliance with established industry standards, company policies and procedures
  • Established online sales of NOS, New, and Used parts and machines
  • Worked hand in hand with service department to get in and keep in stock what was needed and in high demand through out different seasons

04/2014 to 12/2017 Parts Manager/Dismantler/Service Writer Parts-R-Us | City, STATE,
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets
  • Reduced expense spending by securing low-cost inventory for customers to drive increased sales and improve customer loyalty
  • Bolstered sales and inventory management by effectively controlling daily parts program activities
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations
  • Generated revenue by driving web sales activity and fostering employee performance to achieve sales goals
04/2014 to 09/2014 Traffic Control Security Guard Kellington Protection Services | City, STATE,
  • Used strong communication skills to maneuver large oversize loads from roadways to off road sites
  • Responsible for keeping track of DOT numbers on lease and on specific sites
  • Communicating between sites and locations to keep moving through proper vehicles that are needed in a timely order
  • Detailed reports of daily progress and movement
  • Prepared regular written logs and incident report at close of each shift for distribution to On-Site Supervisor
  • Applied effective communication and interpersonal skills when interacting with all levels of personnel and general public
  • Remained flexible in rapidly changing environments and adapted to developing situations
  • Resolved complaints and issues involving both guests and employees
  • Permitted entry with escort for approved persons into secure locations
  • Oversaw premises, including entry and exit of up to 1,000 employees and visitors daily
  • Flexible to all weather conditions and needs both inside and outside
10/2011 to 03/2014 Waitress, Cook, Delivery Driver Pizza Hut | City, STATE,
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty
  • Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests
  • Verified proper portion sizes and consistently attained high food quality standards
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences
  • Maintained well-stocked stations with supplies and spices for maximum productivity
Expected in to to GED | Bradford Area High School, Bradford, PA GPA:

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Resume Overview

School Attended

  • Bradford Area High School

Job Titles Held:

  • Parts Manager/Service Writer
  • Parts Manager/Dismantler/Service Writer
  • Traffic Control Security Guard
  • Waitress, Cook, Delivery Driver


  • GED

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