Parts Customer Service Representative resume example with 18+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary
Technologically-savvy professional with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.
Skills
Experience
Microsoft Office
MAC & Windows Platforms
Troubleshooting
Customer support
Data entry
Email
Technical support
Customer care experience
Customer complaint resolution
Customer relations experience
Customer service best practices
Educating customers
Customer database management
Education and Training
VIRGINIA COMMONWEALTH UNIVERSITYRichmond, VAExpected in 2003 ā āB.A:Photography - GPA:
THOMAS NELSON COMMUNITY COLLEGEHampton, VAExpected in 2001 ā āA.A.S:Photography - GPA:
Experience
Ge Appliances - Parts Customer Service Representative Destin, FL, 03/2021 - Current
Documented conversations with customers to track requests, problems and solutions.
Supported operational improvements and resolution of problems to deliver top-notch customer service.
Fielded customer complaints and queries, fast-tracking them for problem resolution.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Collected, organized and input information into digital database.
Answered inquiries, resolved problems and finalized parts sales at by telephone and email.
Reviewed catalogs and computer databases to search and locate correct parts for customer machines according to make, model and year.
Reviewed special orders with warehouse specialist to guarantee efficient delivery.
Entered credit slips and return requests to issue authorizations and process returns documentation.
Greenbrier - Customer Service Red Oak, IA, 04/2018 - Current
Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.
Followed safety and sanitation procedures to provide quality services and products for customers.
Managed cash register operations using POS system and processed sales and returns.
Identified items for reordering and replenishment and reported merchandise needs to Grocery Manager.
Used cash register to accept cash or charge card for processing customer selections and purchases.
Cleaned shelves and restocked with new inventory when products stock ran low.
Maintained and organized store displays to enhance product visibility and expedite product location activities.
Reviewed tags on product shelves and made requested pricing changes.
Change Healthcare - Customer Relations Representative, III Des Moines, IA, 08/2012 - 05/2020
Provided phone and email customer support experiences for Canon Camera products while maintaining a high level of service.
Made logical decisions utilizing company policy and procedure keeping in mind fiscal responsibility to the company and the customer.
Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
Documented and updated case notes for each customer and work order.
Collaborated with management and co-workers in weekly/monthly meetings, took meticulous notes.
Aided senior leadership during executive decision-making process, generating customer and performance data reports to recommend corrective actions and improvements.
Received up to 20 inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
Consulted via telephone to understand user problems, run through troubleshooting and ask probing questions to locate root causes.
Double-checked work completed with colleagues, resulting in customer satisfaction.
Introduced change improvement plans to ensure process alignments with specific goals, methodologies and initiatives throughout management office.
Leveraged tools, resources and company procedures to address and diagnose problems.
Multitasked across systems and applications and resolved broad range of technical issues.
Documented repair processes and helped streamline procedures for future technical support actions.
Created user documentation for use in training new employee and onboarding session.
Delivered impactful training to new employees or new policies/procedures to team.
CANON INFORMATION TECHNOLOGY
SERVICES, INC - Product Support Representative City, STATE, 09/2003 - 07/2012
Analyzed hardware and software issues and provided technical support for ļ¬lm,
digital, video and cinema cameras.
Achieved complete customer satisfaction with new product solutions, services,
and support.
Increased department wide awareness by distributing new product solutions,
services and troubleshooting trends.
Troubleshot various cameras and computer hardware issues and worked with
service providers to facilitate repairs for end users via phone or email support.
Maintained calm, professional demeanor when faced with high demand, high
volume workloads.
Consistently responded to customer service emails within standard window for
optimal response.
Advised customers and users regarding required maintenance practices of
diverse software systems for OEM warranty requirements and industry best
practices.
Activities and Honors
Accomplishments
Represented Canon for trade shows in New York, Las Vegas, Atlanta.
Represented Canon for Albuquerque Balloon Festival.
Awarded certiļ¬cates for job excellence for extraordinary customer service.
Award for making suggestions for innovation of process improvement.
Assisted with organizing for special events, customer service week and employee appreciation days.
Took part with process improvement team.
Taking an Excel class to further knowledge at TNCC for Spring 2021 semester.
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