LiveCareer-Resume

Parts Customer Service Representative resume example with 18+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Technologically-savvy professional with proven customer service, time management and multitasking abilities. Attentive to customer needs and able to break down technical problems to develop effective solutions.

Skills
  • Experience
  • Microsoft Office
  • MAC & Windows Platforms
  • Troubleshooting
  • Customer support
  • Data entry
  • Email
  • Technical support
  • Customer care experience
  • Customer complaint resolution
  • Customer relations experience
  • Customer service best practices
  • Educating customers
  • Customer database management
Education and Training
VIRGINIA COMMONWEALTH UNIVERSITY Richmond, VA Expected in 2003 B.A : Photography - GPA :
THOMAS NELSON COMMUNITY COLLEGE Hampton, VA Expected in 2001 A.A.S : Photography - GPA :
Experience
Ge Appliances - Parts Customer Service Representative
Destin, FL, 03/2021 - Current
  • Documented conversations with customers to track requests, problems and solutions.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Collected, organized and input information into digital database.
  • Answered inquiries, resolved problems and finalized parts sales at by telephone and email.
  • Reviewed catalogs and computer databases to search and locate correct parts for customer machines according to make, model and year.
  • Reviewed special orders with warehouse specialist to guarantee efficient delivery.
  • Entered credit slips and return requests to issue authorizations and process returns documentation.
Greenbrier - Customer Service
Red Oak, IA, 04/2018 - Current
  • Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.
  • Followed safety and sanitation procedures to provide quality services and products for customers.
  • Managed cash register operations using POS system and processed sales and returns.
  • Identified items for reordering and replenishment and reported merchandise needs to Grocery Manager.
  • Used cash register to accept cash or charge card for processing customer selections and purchases.
  • Cleaned shelves and restocked with new inventory when products stock ran low.
  • Maintained and organized store displays to enhance product visibility and expedite product location activities.
  • Reviewed tags on product shelves and made requested pricing changes.
Change Healthcare - Customer Relations Representative, III
Des Moines, IA, 08/2012 - 05/2020
  • Provided phone and email customer support experiences for Canon Camera products while maintaining a high level of service.
  • Made logical decisions utilizing company policy and procedure keeping in mind fiscal responsibility to the company and the customer.
  • Communicated with customers to identify issues, walk through solutions and initiate corrective actions to restore service and functionality.
  • Documented and updated case notes for each customer and work order.
  • Collaborated with management and co-workers in weekly/monthly meetings, took meticulous notes.
  • Aided senior leadership during executive decision-making process, generating customer and performance data reports to recommend corrective actions and improvements.
  • Received up to 20 inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
  • Consulted via telephone to understand user problems, run through troubleshooting and ask probing questions to locate root causes.
  • Double-checked work completed with colleagues, resulting in customer satisfaction.
  • Introduced change improvement plans to ensure process alignments with specific goals, methodologies and initiatives throughout management office.
  • Leveraged tools, resources and company procedures to address and diagnose problems.
  • Multitasked across systems and applications and resolved broad range of technical issues.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Created user documentation for use in training new employee and onboarding session.
  • Delivered impactful training to new employees or new policies/procedures to team.
CANON INFORMATION TECHNOLOGY SERVICES, INC - Product Support Representative
City, STATE, 09/2003 - 07/2012
  • Analyzed hardware and software issues and provided technical support for film, digital, video and cinema cameras.
  • Achieved complete customer satisfaction with new product solutions, services, and support.
  • Increased department wide awareness by distributing new product solutions, services and troubleshooting trends.
  • Troubleshot various cameras and computer hardware issues and worked with service providers to facilitate repairs for end users via phone or email support.
  • Maintained calm, professional demeanor when faced with high demand, high volume workloads.
  • Consistently responded to customer service emails within standard window for optimal response.
  • Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
Activities and Honors
Accomplishments
  • Represented Canon for trade shows in New York, Las Vegas, Atlanta.
  • Represented Canon for Albuquerque Balloon Festival.
  • Awarded certificates for job excellence for extraordinary customer service.
  • Award for making suggestions for innovation of process improvement.
  • Assisted with organizing for special events, customer service week and employee appreciation days.
  • Took part with process improvement team.
  • Taking an Excel class to further knowledge at TNCC for Spring 2021 semester.

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Resume Overview

School Attended

  • VIRGINIA COMMONWEALTH UNIVERSITY
  • THOMAS NELSON COMMUNITY COLLEGE

Job Titles Held:

  • Parts Customer Service Representative
  • Customer Service
  • Customer Relations Representative, III
  • Product Support Representative

Degrees

  • B.A
  • A.A.S

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