Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Experienced customer service professional bringing years of coordinating shipments, collaborating with freight carriers and managing customer needs. Meticulous, resilient and flexible in handling diverse issues. Excellent at resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

  • Route Optimization
  • Relationship development
  • MS Office
  • Operational improvement
  • Delivery Scheduling
  • Dispatch
  • Civil laws
  • Emergency Response
  • Relationship building and management
  • Logistics Oversight
  • Customer service
  • Organization ans Scheduling
  • Problem Resolution
  • Researching Freight Carrier Costs
  • Accounting Principles Knowledge
  • Safety and Security
  • File and records management
  • Company procedure adherence
Work History
Part Time Logistics Coordinator, 07/2016 - Current
Capstone Logistics Lakewood, WA,
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
  • Generated all documentation and information required for customer shipments.
  • Worked with vendors to schedule daily pickups and weekly deliveries.
  • Tracked orders and notified customers of status or potential delays.
  • Liaised between personnel and customer to facilitate account and operational needs.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Verified accurate account invoicing through collaboration with accounting department.
  • Maintained department procedures manual detailing processing requirements for each individual account.
  • Maintained damaged goods records, backorder logs, and any applicable regulatory reporting.
  • Coordinated dispatching of drivers to accomplish daily delivery requirements.
  • Reported customer feedback to management, including any signs of customer dissatisfaction.
  • Handled high-volume paperwork and collaborated to resolve invoicing and shipping problems.
  • Printed tickets, picked supplies and filled packages under tight deadlines.
Police Officer, 01/2007 - Current
University Of Montevallo Montevallo, AL,
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Evaluated complaint and emergency-request information to determine response requirements.
  • Supervised Reserve Officers during shifts to evaluate performance and resolve any incorrect behaviors.
  • Obtained information from arrested subjects to conduct debriefings.
  • Skilled in verbal, numerical and abstract reasoning.
  • Conducted preliminary investigations at scenes of major crimes.
  • Managed crime scenes to protect personnel and preserve evidence.
  • Ability to analyze situations and adapt an effective course of action.
  • Directed and supervised the work of 7 Trainee Officers with clear focus on maximizing results and maintaining transparent police operations.
  • Validated evidence for admissibility and preserved evidence to be utilized court hearings.
  • Thoroughly analyzed criminal information and processed crime scenes.
  • Ability to perform without direct supervision.
  • Investigated and reported crimes, completed thorough investigation reports.
  • Apprehended offenders and conducted interviews and interrogations.
  • Accompanied Trainee Officers during shifts to evaluate performance and resolve any incorrect behaviors.
  • Ability to preform job according to department rules and regulations.
Field Representative, 02/2005 - 01/2007
Healthcare Partners Colby, WA,
  • Completed paperwork in full, on time and with high accuracy.
  • Traveled to visit customer locations.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Followed instructions, both orally and written regarding daily job tasks and duties.
  • Coordination of crews and logistics
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Used company troubleshooting resolution tree to evaluate problems while leveraging personal expertise to find appropriate solutions.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Tractor Operator, 04/2000 - 03/2005
Department Of Defense Tampa, FL,
  • Maintained tractor in good working order and regularly inspected and cleaned attachments.
  • Moved equipment between job locations, following traffic rules to prevent incidents and quickly reach new sites.
  • Used large tractors to cut and plow land according to job specifications, consistently meeting deadlines with quick, accurate work.
  • Adjusted machinery and notified supervisors of malfunctions.
  • Harvested crops for farmers by expertly operating tractors and other farm equipment.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.
  • Generated production data to complete necessary paperwork by accurately measuring and weighing materials.
  • Promoted operational efficiency by maximizing loads on each transfer.
General Education : General Studies, Expected in
Reedley College - Reedley, CA,
Business : Business, Expected in
Vanguard University of Southern California - Costa Mesa, CA
Police Academy : Police Science, Expected in 01/2004
Fresno City College - Fresno, CA
  • Advanced POST Certificate
  • Crisis Intervention Training Certificate-CIT
  • Search Warrant Certified
  • First Aid/CPR Certified
  • Motor Officer Certificate
  • Field Training Officer Certificate
  • Accident Investigator
  • Advanced Roadside Impaired Driver Enforcement Certificate-ARIDE

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Resume Overview

School Attended

  • Reedley College
  • Vanguard University of Southern California
  • Fresno City College

Job Titles Held:

  • Part Time Logistics Coordinator
  • Police Officer
  • Field Representative
  • Tractor Operator


  • General Education
  • Business
  • Police Academy

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