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part time customer experience representative resume example with 12 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Service-focused Customer Experience Representative bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions, offer assistance to team members, and implement corrections with efficiency. Proficient in customer service management software with expertise in related social media roles.

Skills
  • Verbal and Written Communication
  • Efficient and Detail-Oriented
  • Complex Product Knowledge
  • Cross-Functional Collaboration
  • Team-Oriented and Cooperative
  • Upbeat and Positive Personality
  • Multitasking and Prioritization
  • Creative Problem Solving
  • De-escalation Techniques
  • Courteous with Strong Service Mindset
  • Promoting Brand and Company Identity
  • Microsoft Office Suite
  • Strong Analytical and Problem Solving Skills
  • Call Volume and Quality Metrics
  • Proactive Self-Starter
  • Adaptable and Resilient
  • Diligent Follow Through
Work History
Part Time Customer Experience Representative, 08/2019 - Current
Snooze Gilbert, AZ,
  • Resolved customers' issues related to subscription confusion, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Collaborated with internal team members to resolve customer concerns, answer questions, and deliver enhanced customer experiences.
  • Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution when appropriate.
  • Utilized telephone, online chat and email platforms to deliver outstanding customer service.
  • Maintained extensive knowledge of company products and policies to recommend items or solutions aligned with customer needs.
  • Responded to high volume of incoming calls utilizing listening and communication skills to identify customer problems, needs and opportunities.
  • When using Zendesk, documented customer interactions in internal database to maintain customer service history details.
  • Applied highly effective problem solving and deescalation skills while properly engaging and responding to customer's needs.
  • Increased efficiency and performance by monitoring personal productivity statistics and analyzing any customer or supervisor generated feedback.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional and prompt customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with colleagues to procure or provide solutions and exceed team goals and customer satisfaction levels through effective teamwork.
  • Exhibited high energy and professionalism when dealing with clients and colleagues.
  • Responded proactively and positively to rapid change.
  • Excelled at implementing and maintaining standard operating procedures.
  • Learned and maintained up-to-date knowledge of product and service changes, providing knowledgeable responses to diverse questions.
  • Adhered to company policies and scripts to consistently achieve quality standards.
  • Assisted in monitoring social media accounts for Factor in order to offer public support to customers' and prospects' questions and concerns.
  • Reduced downtime to support assistance to valued customers and colleagues, retain service and complete social media and outreach projects on time while maintaining quality interaction.
  • Collaborated with couriers to correct mistakes, track shipments and handle damaged and mis-delivered orders.
  • Engaged in learning and development training initiatives to promote continued performance improvement.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Sought ways to improve processes and services provided.
Family Nanny and Household Manager, 08/2014 - Current
Private Family Client City, STATE,
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Assisted children with homework assignments and special projects across different subjects.
  • Read and discussed stories and character lessons with children to boost literacy and personal improvement skills.
  • Monitored schedules to maintain socialization, eating and school schedules for children.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.
  • Engaged with children on age-appropriate level.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Taught children everyday skills and language.
  • Assisted with light housekeeping duties as well as running errands and scheduling home maintenance appointments.
  • Prepared tasty, healthy meals for children to encourage good eating habits.
  • Supported children's educational progress by reviewing completed homework, quizzing on math and science and assisting with school projects.
Assistant Manager, 06/2010 - 08/2014
Lifetouch Portrait Studios City, STATE,
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Mentored sales and photography teams in applying effective sales techniques, desirable and diverse photography results, and delivering top-notch customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Achieved recognition for contribution to store success by optimizing sales.
  • Contributed to weekly management meetings focused on meeting sales objectives and customer service standards.
Professional Photographer, 03/2010 - 06/2010
Lifetouch Portrait Studios City, STATE,
  • Performed advanced computer processing of images for assignments.
  • Photographed high-quality images for various print and digital projects.
  • Determined and adjusted subject position, props and lighting equipment while selecting camera angles to optimize final product.
  • Tracked inventory for photo products and equipment.
  • Provided excellent customer service and account regulation, strengthening client relations and boosting revenue.
  • Defined and recommended detailed solutions to capture images.
  • Archived photographs on computers and servers.
  • Enhanced business operations by utilizing successful marketing and outreach strategies to bring in clients, increase sales and increase revenue.
  • Selected and set up appropriate props, backdrops and lighting.
  • Inspected proofs to verify quality and determine needed adjustments and retouches.
  • Experimented with different lighting effects to deliver unique images.
  • Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
Education
High School Diploma: , Expected in 05/2009
-
Florida Virtual School Flex 9-12 - Orlando, FL
GPA:
Status -

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Resume Overview

School Attended

  • Florida Virtual School Flex 9-12

Job Titles Held:

  • Part Time Customer Experience Representative
  • Family Nanny and Household Manager
  • Assistant Manager
  • Professional Photographer

Degrees

  • High School Diploma

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