Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Candidate seeking entry-level employment with company searching for flexible hard worker ready to learn and contribute to team success.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Skills
Safety understanding
Industrial and commercial painting experience
Team management
Maintenance & Repair
Active listening
Organization
Basic math
Working collaboratively
Power and hand tools
Sprayer use
Experience
01/2015 to 06/2021
Painter's HelperAltra Holdings, Inc. – PA, State,
Painted walls and other large areas using brushes, rollers and spray guns.
Prepared surfaces by stripping existing coatings, filling holes and sanding.
Set up painting job spaces by unloading trucks, placing ladders and laying out protective tarp draping sheets.
Climbed ladders and scaffolds to reach work areas up to 50 feet high.
Removed existing wallpaper by applying solution, scraping and peeling paper off walls.
Mixed paint with additives to create desired results.
Organized supplies and tracked stock levels to maintain inventory records and request reorders.
Applied stain to wood surfaces such as outdoor patios, and decking by brushing on following woodgrain and wiping excess with clean rag.
Communicated with owner to receive new job assignments.
Collaborated with four other team members to meet strict project completion deadlines.
Operated compressors, high pressure paint sprayers, and pressure washers with caution to avoid injuries and maintain tools.
Collaborated closely with co-workers, and clients on projects to stay on task.
Completed average of 2-4 painting and/or pressure washing jobs per month.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
02/2010 to 04/2015
Apprentice TilerGordy Tile – City, STATE,
Cut tiles and marble to project specifications by using power wet saws and tile cutters.
Used established ratios to mix mortar, plastic and grout.
Installed brick and tile and applied grout between joints using trowels.
Applied grout between joints and smoothed every line to achieve clean finish.
Followed specific project requirements when preparing mixtures such as grout and cleaning solutions.
Used power tools and machinery properly to avoid job site accidents.
Provided friendly and knowledgeable service to all customers.
Used spacers between tiles and marble to align distance before grout application.
Adhered to safety practices in all areas, including lifting, driving and equipment usage.
Identified materials and amount of labor required for project completion after reviewing blueprints.
Built and disassembled scaffolds, bracing and barricades.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Demonstrated leadership by making improvements to work processes and helping to train others.
04/2005 to 03/2014
Customer Service ManagerHawk-Eye BBQ Specialties Inc – City, STATE,
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Assisted staff with resolving complex customer issues and implementing targeted solutions.
Assisted customers in making payments on accounts and setting up payment plans.
Upheld strict quality control policies and procedures during customer interactions.
Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Assessed customer account information to determine current issues and potential solutions.
Set clear expectations and helped employees pursue optimal paths for achieving each target.
Evaluated and authenticated returns, exchanges and voids.
Interviewed, hired and trained new quality-focused customer service representatives.
Delivered continuous training to associates to maximize performance and customer relations skills.
Oversaw and assessed customer service staff activities to provide personnel with regular performance-related feedback.
Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
Evaluated employee job performance and motivated staff to improve productivity.
Responded to in-person and online customers to improve company customer service ratings.
Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
Assessed departmental operations to determine areas for customer service improvement and support.
Recommended improvements to products and services to mitigate complaints.
Led team engaged in delivering assistance to customer service department on daily basis.
Education and Training
Expected in 05/2005 to to
High School Diploma: Tift County High School - Tifton, GA GPA:
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