LiveCareer-Resume

over night closer member service representative resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].

Skills
  • Retention strategies
  • Product promotions
  • Account development
  • Teamwork
  • Teambuilding
  • First Aid/CPR
  • Computer proficiency
  • Verbal and written communication
  • Relationship-Building
  • Customer assistance
  • Stocking and Replenishing
  • POS Systems
  • Point of Sale Knowledge
  • Liquor Law Compliance
  • Identification Checks
  • Drawer Management
  • Cash Drawer Management
  • Bagging and Packaging
  • Merchandise Restocking
  • Product and Service Sales
  • Cash Register Operation
  • ID Verification
  • Refund Handling
  • Maintaining Store Appearance
  • Product Restocking
  • Retail Merchandising
  • Currency Sorting
  • Payment collection
  • Cash Handling
  • Sales expertise
  • Records Maintenance
  • Safe verifications
  • Currency counting
  • Inventory management
  • Receipt and refund issuance
  • Payment processing
  • Product knowledge
  • Refunds and exchanges
  • Purchase assistance
  • Time management skills
  • Cash register systems
  • Cleaning and sanitizing
  • Spirit, wine and beer expertise
  • Basic math skills
  • Guest inquiries
  • Reports and documents
  • Money handling
  • Point-of-sale system operation
Work History
08/2016 to 11/2021
Over Night Closer ( Member Service Representative) Bristol Farms Los Angeles, CA,

Responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members,prospective members and guests.

responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit.

greet members and guests, providing exceptional customer service and doing best to make them welcomed and comfortable

answer phone in a nice friendly manger and assist callers with their questions

check members in , tour them around sign up new members , log amenities and communicate updates to members and guests

respond to members questions and concerns ina timely and professionally manner

conduct beverage and merchandise purchases on the POS

utilize POS system to assist with new memberships cards change of address billing and payment questions

clean up the club and maintenance

go above and beyond to keep the front desk area and lobby clean and orderly

make sure to keep everything clean and presentable

11/2016 to 04/2017
Front End Cashier Culvers Restaurant Savannah, GA,
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Approached every question or concern with calm and level-headed approach to successfully address any need.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Educated customers on promotions to enhance sales.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Performed cash, card and check transactions to complete customer purchases.
  • Processed exchanges and returns by processing them in company database.
  • Assisted customers by answering questions and fulfilling requests.
  • Assisted with purchasing decisions and located merchandise for customers.
  • Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Informed front end manager of equipment repair and replacement needs to maintain operations.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Greeted customers and responded to requests for information.
  • Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
10/2014 to 08/2016
Cashier Market Basket City, STATE,
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Assisted customers by answering questions and fulfilling requests.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Educated customers on promotions to enhance sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Counted cash in register drawer at beginning and end of shift.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers with special services, account updates and promotional options.
  • Determined customer requirements and suggested ideal product offerings to meet needs and boost revenue.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Called for back up cashiers during peak times to minimize wait time for customers.
  • Followed company policies, procedures and practices for accurate recordkeeping and loss prevention.
  • Supported front end procedures to keep items well-stocked to prevent shrinkage.
  • Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
  • Performed cash, card and check transactions to complete customer purchases.
  • Assisted with purchasing decisions and located merchandise for customers.
  • Operated cash register swiping barcode items across electronic scanner to record price and collected payment.
  • Maintained organized and orderly front end and removed carts, baskets and debris.
  • Maintained accurate system inventory by correctly inputting data changes.
  • Informed front end manager of equipment repair and replacement needs to maintain operations.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Tracked inventory, located items and requested new merchandise with hand-held scanners and cellular devices.
  • Greeted customers and responded to requests for information.
  • Processed credit card, EBT, and gift certificate payments with electronic computer system.
  • Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Education
Expected in 06/2010
High School Diploma:
Kingswood Regional High School - Wolfeboro, NH
GPA:

got my GED but they gave me my diploma

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Resume Overview

School Attended

  • Kingswood Regional High School

Job Titles Held:

  • Over Night Closer ( Member Service Representative)
  • Front End Cashier
  • Cashier

Degrees

  • High School Diploma

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