Outreach Services Director /Shelter Advocate Resume Example HOPE Family Services

OUTREACH SERVICES DIRECTOR /SHELTER ADVOCATE

Professional Summary

Enthusiastic professional eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Passionate about positively impacting programs and helping clients by providing expert support. Motivated to learn, grow, and excel.

Skills

Microsoft Word, Office, Power Point, and Excel
Program Management
Relationship development
Customer service
Community Resources
Crisis Intervention
Team Leadership
Student rapport
Case Note Documentation
Case tracking and follow up
First Aid/CPR

Organizational Skills
Supervision
Problem resolution
Client needs assessment
Case Management
Emotional Support
Goal-setting
Case information confidentiality
Community outreach
Effective communication

Work History

Outreach Services Director /Shelter Advocate01/2012 to Current
HOPE Family Services – Bradenton, FL.

Provided leadership and supervision to oversee 5 department programs in providing quality, safe, and confidential services to clients and meeting required deliverable pertained to job descriptions and grants.
Developed and maintain relationships with collaborative partners within community by participating in speaking engagements, meetings, and community outreach events.
Worked with clients to improve life choices and maximize benefits of program.
Provided, assisted, and supervised support groups in different locations.
Responsible for schedules, time sheets, staff reviews, staff meetings, and all other staffing needs and issues.
Collaborated with Executive Director/Program Director for program development and organizational needs.
Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
Helped social workers build, coordinate and lead programs supporting individuals who are survivors of domestic violence and their safety concerns.
Educated potential participants on available services and processes to engage in program.
Accompanied clients to court to clarify processes and procedures.
Developed safety plans to meet victims' assessment of need.
Attended interagency meetings and networked to create community partnerships.
Provided comprehensive services including assessment, goal setting, and service plans.
Constructed referral list of agencies and community resources for victims' to provide aftercare services.
Collected statistical data and updated documentation to maintain client records.
Coordinated individual and group counseling to meet victim service standards.
Developed rapport to create safe and trusting environment for care.
Interviewed individuals and families to assess needs and provide informational resources.

Program Director and Senior Prevention Specialist01/2007 to 01/2012
Desoto Boys & Girls Club In Manatee County – Bradenton, FL.

Planned, created, and implemented programs and activities.
Assisted in directing and operating the organization in accordance with the standards, Philosophies and policies of the Boys and Girls Club.
Evaluated program materials, documents and submitted written reports.
Maintained order and discipline of members in the program areas.
Recruited, trained, supervised, and evaluated program staff and volunteers.
Provided training programs to address the problems of HIV/AIDS, dangers of substance abuse, gangs, self-esteem, and premature sexual activity (SMART MOVES).
Promoted positive behavior, good health and well being and personnel success.
Liaison with community resources such as Dept of Juvenile Justice, schools, Other Boys and Girls Club, local police departments and other agencies.
Improved success of program by making proactive adjustments to operations.

Program Director, Case Manager, Trainer, & Supervisor01/2004 to 01/2007
Global Youth Services – Land O' Lakes, FL.

Interviewed, selected, hired, trained, directed, guided, motivated, and promoted persons for the organization, prepared schedules, and handled staffing issues.
Developed performance plans, conducted groups, and led treatment teams.
Provided guidance and counseled youth to determine individual progress, and consulted with courts and other agencies to transition the youth back into the community.
Mentored new hires, resulting in stronger staff development and increased productivity.
Gathered and organized supplementary material to support structured lessons.
Monitored participant workflow and behaviors throughout training process.
Provided management with feedback regarding employee performance and training needs.
Trained new employees in specific job requirements.
Held meetings with employees to evaluate performance and make plans for improvement.

Education

Masters of Science: Organizational Leadership06/2015Argosy University- Sarasota, FL

Bachelor of Science Degree: CriminologyFlorida State University- Tallahassee, Florida

Certifications

Certified Designated Victim Services Practitioner 2017-present
Certified in Address Confidentiality Program
Certified Domestic Violence Application Assistant
Certified Human Trafficking Application Assistant

Resume Overview

Companies Worked For:

HOPE Family Services
Desoto Boys & Girls Club In Manatee County
Global Youth Services

School Attended

Argosy University
Florida State University

Job Titles Held:

Outreach Services Director /Shelter Advocate
Program Director and Senior Prevention Specialist
Program Director, Case Manager, Trainer, & Supervisor

Degrees

Masters of Science : Organizational Leadership 06/2015
Bachelor of Science Degree : Criminology

Outreach Services Director /Shelter Advocate Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes