Lively and eager Telemarketer with a passion for sales and prospecting. Regularly exceeds sales quotes by establishing a bond between the company and the customer. Great negotiation and customer service skills.
High-energy Telemarketer with 7 years of experience in call center environments. Experienced with handling inbound and outbound calls. Focused on promoting company image of quality, professionalism and integrity.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Skills
Warm calling
Product and service understanding
Performance-driven
Consumer behavior
Inbound and outbound calls
Product understanding
Script use
Process Improvement
First Aid/CPR
Communications
Customer Service
Problem Resolution
Experience
08/2019 to Current
Outbound Call Center AgentVeyo – Glendale, AZ,
Employed customer relationship management software to track and manage calls made by team members and to retain customer data.
Completed 30+ outbound sales and fundraising calls from 8am-4pm to prospective customers on behalf of client.
Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
Utilized scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Provided timely, courteous and knowledgeable responses to information requests.
11/2012 to 05/2013
Inbound Call Center RepresentativeWaste Connections – York, PA,
Forwarded calls to management if outstanding issue required immediate resolution.
Monitored queues and email inboxes to respond to consumers via multiple media formats.
Identified consumer needs, clarified information and researched issues to provide alternative solutions.
Completed paperwork within established guidelines to document consumer requests.
Improved productivity by providing CSR performance feedback for corrective action.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Evaluated benefits for each caller to determine service needs and address concerns.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Set up and activated customer accounts.
Excelled in exceeding daily credit card application goals.
Worked with managers to develop service improvement initiatives.
Mentored junior team members and managed employee relationships.
Documented conversations with customers to track requests, problems and solutions.
Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
Prepared, completed and processed customer account forms and database changes.
Escalated customer concerns, store issues and inventory requirements to supervisors.
Consulted with customers to determine best methods to resolve service and billing issues.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
Dispatched drivers to meet daily delivery needs for company customers.
Evaluated customer account information to assess current issues and determine potential solutions.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Achieved high customer satisfaction scores by de-escalating complaints quickly.
Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders.
Escalated customer satisfaction ratings by offering valuable insights to customers needs and expectations.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
08/2012 to 04/2013
Outbound Sales Call Center AgentVeyo – Peoria, AZ,
Completed 20-30 outbound sales and fundraising calls from 8am-4pm to prospective customers on behalf of client.
Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
Managed needs of Direct Tv customers in busy areas environment alongside team of 20 customer relations professionals.
Answered customer questions and addressed concerns, resulting in 20% reduction in complaint calls.
Assisted approximately 25 customers each 30 mnutes with Direct Tv related questions.
Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Consulted with customers to determine best methods to resolve service and billing issues.
Answered 30+ inbound calls per day and directed to designated individuals or departments.
Improved productivity by providing CSR performance feedback for corrective action.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Set up and activated customer accounts.
Achieved high customer satisfaction scores by de-escalating complaints quickly.
Documented conversations with customers to track requests, problems and solutions.
Prepared, completed and processed customer account forms and database changes.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
11/2009 to 04/2011
Dental ReceptionistYakima Valley Farm Workers Clinic – Toppenish, WA,
Protected patients by sterilizing instruments and equipment between every consultation.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Verified, updated and entered patient information into system.
Instructed patients on postoperative care to protect dental work and promote healing.
Arranged documents for insurance claims.
Collected payments from patients and arranged payment schedules.
Answered and managed incoming calls and emails.
Maintained master calendar and scheduled new appointments based on provider availability.
Gathered medical information, dental health history and vitals from patients.
Scheduled cleanings and dental appointments for patients using booklets instead of computers which no computers were used a the time, just paper.
Educated patients on treatment procedures and post-procedure home care.
Supported dentist chairside with procedures including extractions, cleanings, and fillings.
Laid out dental instruments and equipment before procedures.
Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
Education and Training
Expected in 05/2007
High School Diploma: Sun Valley High School - Mesa, AZ GPA:
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
