To fulfill the job requirements to the best of my ability and to gain experience. Experienced Customer Service professional with strong leadership and relationship-building skills. Skilled Student Account Specialist with experience in the Higher Education industry. Familiar with Banner system.
Strong verbal communication
Client assessment and analysis
OSA Student Solution Center Representative02/2012
to Current Pace University – New York,
Advises students on tuition payment options and resolution process Collects, processes, and records student loan payments; collects and reviews housing contracts; collects and processes University departments' deposits; processes cash disbursements; performs related commitment functions; cashes personal and College Counsel/advise students, parents and staff customers on financial policy and procedures; Deliver a high level of customer service in a friendly and competent manner; Utilizes on-line computer terminal to process registration fees/obligations and respond to Processes third party and/or agency payments Produces materials utilizing a microcomputer, including student invoices, schedules, reports, logs, student correspondence and spreadsheets.
Financial Aid Assistant12/2008
to 07/2010 Pratt Institute – New York,
Answer inquires via telephone, in person, and via email.
Filed domestic and international records/transcripts.
Processed student financial aide documents.
Conduct information session for students.
Process incoming and outgoing mail.
Student Account, Account Specialist02/2007
to 07/2008 Pace University – New York,
NY Answered inquires via telephone, in person,
and via email
v Generated and updated
student accounts on operating system: Banner
v Billing and registering
students via Banner
v Processed payments via
operating system: Touchnet
v Processed documents such
as: student loan deferment applications and student
resumption application for matriculating students
v Processed student
exemptions fees for Challenge exams and CLEP exams
v Participated in student
orientation presentations training students how to utilize
university website for web based registration
and bill payment; informing
students on dates for payments and
to 02/2007 BBC WeCARE
Client Intake, assisted mentally ill and disabled welfare to work client with registration Assisted in motivational lesson plans for group sessions in the job placement workshop.
Assisted with testing client for job placement assessment.
Conducted independent research projects to assisted counselors with job placement sites.
Assisted with case management for the counselors.
Bachelor of Arts: Applied Psychology and Human RelationsSeptember 2008Pace University Dyson School of Arts and Science-