Organizational Psychologist Independent Contractor Resume Example PPW LLC

ORGANIZATIONAL PSYCHOLOGIST INDEPENDENT CONTRACTOR

Summary

Motivational community leader and organizational problem-solver with advanced public policy, community outreach, assessment, research, use of technology, and communication skills seeking to obtain a Council Member position with the town of Vernon.

Experience stepping into roles and quickly making positive changes to drive success. Has extensive training and knowledge in leveraging science, data trends and patterns to optimize business results and human experiences.

Skills

Data collection and organization
Creative problem solving
Job analysis and research methods
SPSS, NVIVO,EXCEL, Blackboard, Microsoft, Powerpoint, Adobe, Canva

Strategic planning and execution
Critical and analytical thinking
Emotional awareness
Gap analysis

Experience

Organizational Psychologist Independent Contractor, PPW LLC, September 2013-CurrentHartford, CT

Interpreted observation and testing results through application of SPSS and NVIVO expertise to evaluate and solve diverse company problems.
Collected information necessary for qualitative case study by interviewing, observing and surveying participants. Resulting in 250 paged published manuscript of original research on the effects of minority stress, work-related stress, burnout, and mental health issues among ethnic minority millennial workers
Developed, implemented and facilitated training programs, wellness programs, and personal development workshops by assessing targeted clients needs resulting in optimized organizational and human experiences.
Defined problems, selected methods, compiled data, distilled information and assessed trends using advanced statistical and qualitative approaches resulting in a PhD.

Senior Marketing Communications Specialist, VERIZON WIRELESS, June 2007-August 2013Meriden, Connecticut

Managed customer digital marketing strategies to meet client goals and objectives. Prepared and presented weekly reports to update stakeholders about success of each strategy.
Served as main point of contact for escalating critical concerns to resolve issues quickly and retain client base.
Completed in-depth analyses of competitor ad, keyword, bids and landing page activities to identify trends and make adjustments to marketing plans.
Demonstrated leadership and improved work processes by training others to establish core metrics for projects based upon client needs
Leveraged cloud-based software to unlock qualitative data points, capture and automate actionable data, trends, indicators, and insights to maintain market trends and product knowledge.

Hotel Front Desk Supervisor/Auditor, HILTON HOTEL/ RAMADA INN/ DAYS INN, January 1997-December 2007Hartford, Connecticut

Mentored all new front desk employees, demonstrating best methods for servicing clients and guests.
Booked large groups of people for weddings, seminars, conferences and other events and offered the best available room rates.
Managed and trained team of four front desk agents in issue resolution by listening, finding common ground and building relationships which increased customer satisfaction and decreased interpersonal conflicts.
Demonstrated leadership by delegating and juggling tasks to accomplish high quality and timely delivery service goals; created agendas and communication materials to ensure productive team meetings; collaborated and communicated openly with staff which enhanced inclusion and exceeded workflow needs.
Contributed to development, planning and completion of project initiatives which transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.

Accomplishments

Improved delivery of [Product or Service] by [Action], realizing overall increase in customer satisfaction and cost efficiency.
Created highly effective new [Program] that significantly impacted efficiency and improved operations.
Consistently maintained high customer satisfaction ratings.
Drove [Number]% improvement in [Timeframe] profits through aggressive [Action] and [Action].

Education and Training

Ph.D.Industrial-Organizational Psychology, , NORTHCENTRAL UNIVERSITY, , Phoenix, AZJune 2020

Psi Chi: International Honor Society In Psychology graduate
The Society for Industrial and Organizational Psychology (SIOP) Member
Dissertation: “Stress, Burnout, and Mental Health Issues Among Ethnic Minority Workers of the Millennial Generation.” Published on Proquest. Other Pending Publications.
Completed professional development in Organizational Leadership

Master of ScienceIndustrial-Organizational Psychology, SOUTHERN NEW HAMPSHIRE UNIVERSITY, Manchester, NH

The National Society of Leadership and Success Member

Bachelor of SciencePolitics and Government, UNIVERSITY OF HARTFORD , Hartford, CT

Pi Sigma Alpha, the National Political Science Honor Society Member
Magna cum laude. Graduated "with great distinction"
Presidential Scholarship Recipient

Volunteer/ Affiliation

• National Black MBA Association - Hartford, CT
Director of Membership and Engagement
• American Cancer Society: Making Strides of Greater Hartford
Founder/Leader of Team Liv
• Gratitude Choice Project: Social Connectivity and Wellbeing through gratitude and nature
Founder/Organizer
AFFILIATES
• American Psychological Association
• Society for Industrial and Organizational Psychology
• American Institute of Stress

Resume Overview

Companies Worked For:

PPW LLC
VERIZON WIRELESS
HILTON HOTEL/ RAMADA INN/ DAYS INN

School Attended

NORTHCENTRAL UNIVERSITY
SOUTHERN NEW HAMPSHIRE UNIVERSITY
UNIVERSITY OF HARTFORD

Job Titles Held:

Organizational Psychologist Independent Contractor
Senior Marketing Communications Specialist
Hotel Front Desk Supervisor/Auditor

Degrees

Ph.D.
Master of Science
Bachelor of Science

Organizational Psychologist Independent Contractor Resume Example

Resume Score: 80%

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