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order entry technician shift lead resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Licenses

In good standing with the Kentucky Board of Pharmacy

  • Certified by the Pharmacy Technician Certification Board (PTCB)
  • Certified Pharmacy Technician (CPhT)
Skill Highlights
  • Excellent telephone etiquette
  • Exceptional patient care and interaction
  • Extensive medical terminology knowledge
  • Abbreviations comprehension
  • Counting and pouring expertise
  • Efficient and accurate
  • Strong decision-making ability
  • Long-term Care and retail pharmacy professional
  • Problem-Solving
  • Work Prioritization
  • Attention to Detail
  • Customer Service
  • Data Entry
  • Flexible Schedule
  • Relationship Building
  • Phone and Email Etiquette
  • Team Management
Education and Training
Northern Kentucky University Louisville, KY Expected in : Accounting - GPA :
Ballard High School Louisville, KY Expected in 1998 High School Diploma : - GPA :
Professional Experience
Alixarx - Order Entry Technician & Shift Lead
Plano, TX, 05/2015 - Current
  • Verified accuracy of information and executed clarification of orders.
  • Processed and documented transactions in company database.
  • Addressed service-line requests, conducting troubleshooting to maintain data and network levels of performance.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
  • Interpreted and processed medication orders under supervision of pharmacist.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.
  • Flagged potential side effects and allergies to prescribed medications for patients.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Established and updated patient profiles, medications and insurance details.
  • Delegated tasks to employees and monitored activities and task completion.
  • Resolved customer complaints and reported issues to senior management.
  • Coached and trained employees and managed daily work assignments to enhance operations.
  • Upheld company standards and compliance requirements for operations.
  • Reinforced rules to promote superior employee performance.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
Suncoast Community Health Center - Order Entry Technician
Dover, FL, 10/2004 - 05/2015

Entered new patient profiles and prescriptions into medication input software system.Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.Verified patient data and billing information.Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.Promptly referred all doctors’ calls and customers’ medical questions to the pharmacist on duty.Labeled all products appropriately, including cautionary and auxiliary labels.Communicated with all customers and staff in a pleasant and professional manner.Processed up to 600 prescriptions on high volume days with 100% accuracy.Interpreted and evaluated the validity and safety of medication orders and prescriptions.Maintained proper pharmacy and general safety procedures and standards, including department cleanliness.Appropriately resolved customer issues, complaints and questions.

Walgreens - Pharmacy Technician
City, STATE, 09/1999 - 07/2004

Entered new patient profiles and prescriptions into medication input software system.Communicated directly with doctors' offices via telephone, fax and email.Provided friendly customer service at prescription drop-off and pick-up counters.Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.Accurately recorded compounded products and prepared appropriate labels.Maintained drug inventory levels by ordering necessary medications and supplies and verifying deliveries against purchase orders.Mixed various pharmaceutical preparations according to written prescriptions.Correctly priced and filed prescriptions after they were filled.Regularly completed paperwork and entered prescription and insurance billing information into patient profiles.Strictly maintained customer and patient confidentiality.Retrieved, counted and measured drugs and capped and uncapped vials and bottles.Communicated with all customers and staff in a pleasant and professional manner.Regularly ordered medication and pharmacy, office and restroom supplies.Calculated, weighed, measured and mixed ingredients with expert precision.Advised customers on the selection of medication brands, medical equipment or healthcare supplies.Maintained proper pharmacy and general safety procedures and standards, including department cleanliness.Followed state and federal record keeping guidelines for legend drugs and controlled substances.

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Resume Overview

School Attended

  • Northern Kentucky University
  • Ballard High School

Job Titles Held:

  • Order Entry Technician & Shift Lead
  • Order Entry Technician
  • Pharmacy Technician

Degrees

  • High School Diploma

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