Jessica Claire
, , 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Personable, dedicated, mechanically inclined individual with extensive experience in customer service and sales. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to total company success. Demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
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Experience
04/2021 to Current
Product Development Technician Kone Inc. – Reno, NV,
- Receive and sort all delivered items for R&D/HIC employees and the foodservice team.
- Maintain the dock area to keep it safe, clean and efficient.
- Assist current Pilot Plant Coordinator with projects as requested.
- General Pilot Plant maintenance including; pH meter calibration, changing temp recorder charts, taking/entering swab information into the LIMS program, assembly and small repairs of equipment and carts.
- Assist in ordering supplies needed for R&D/HIC use.
- Write up and present the weekly GP product display.
- Attend monthly Safety Committee meetings.
- Assist other GP developers with projects when time allows or when requested.
- Assist the TPA group with assembly and cleaning of containers for studies.
02/2020 to 04/2021
Oracle Cloud Security Administrator-Project Orion Quadgraphics – Amsterdam, NY,
- Provisioned or removed access that is requested in the Production environment using the Central Access System (CAS).
- Created new user accounts and make access changes in the non-Production environments using the Jira work ticket process.
- Mass loads of user, role and data context for Go Live as we have brought different areas into the Oracle system.
- Created single & multi role accounts used exclusively for testing purposes.
- Assisted HR, Security Tech and other users with onboarding issues regarding user access.
- Removed access from terminated employees and consultants.
- Worked with users and company consultants to gain access to Oracle Production and non-Production environments.
- Restored user access after non-Production environments have been cloned over with fresh data.
- Maintained the post clone file which contains all access given to users in non-Production environments.
- Communicated with management and team members on access changes and security concerns.
09/2017 to 01/2020
Service Coordinator Greenman Heating And Cooling – City, STATE,
- Estimated residential and small commercial HVAC and plumbing system repairs, replacements and new installs.
- Visited homes and businesses to discuss needs and requests with customer.
- Obtained quotes from various vendors and suppliers on parts and equipment.
- Prepared service proposals for customers.
- Completed and submit permit and rebate applications.
- Assisted service manager and project managers on larger commercial projects.
- Worked with technicians and dispatcher to coordinate installation and service of HVAC and plumbing systems.
- Coordinated other contractors (electricians, excavators and cranes) for equipment repairs and replacements.
- Ordered and received service parts.
- Processed return and warranty items.
10/2016 to 09/2017
Pre Apprentice Rydjor Bike Shop – City, STATE,
- Assisted journeymen installers and service technicians with HVAC system installs and repairs.
- Operated hand tools, power tools and diagnostic equipment to complete various aspects of jobs.
- Maintained and repaired residential HVAC systems and gas fireplaces.
- Fabricated and installed sheet metal duct and fittings for residential and commercial applications.
12/2001 to 10/2016
Store Manager/Mechanic/Salesman Company Name – City, State,
- Built and repaired bicycles and fitness equipment.
- Built lasting relationships with all customers.
- Trained employees on sales techniques and repair processes.
- Took pride in my work. Knowing it was the best it could be.
- Help guide the business into record sales numbers under my management.
- Built and maintained loyal customer base by delivering excellent service and stocking quality in-demand products.
- Managed store appearance, including merchandising and displays, signage, decorations and cleaning.
- Fostered a fun healthy team environment to promote collaboration and boost productivity.
- Always went above and beyond to make sure the customer's needs were met or exceeded.
- Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Addressed customer inquiries and resolved complaints.
- Assumed position of service manager before promotion to store manager.
- Decreased costs by negotiating with vendors and suppliers for better prices.
- Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into point-of-sale system.
- Shared product knowledge with customers and made personal recommendations, which boosted upselling and cross-selling.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
Education and Training
Expected in
: Powerline Technology
Minnesota West Community And Technical College - Jackson, MN,
Minnesota West Community And Technical College - Jackson, MN,
Expected in
: General Studies
Riverland Community College - Austin, MN
Riverland Community College - Austin, MN
Expected in 06/1999
High School Diploma:
Austin High School - Austin, MN,
Austin High School - Austin, MN,
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Resume Overview
School Attended
- Minnesota West Community And Technical College
- Riverland Community College
- Austin High School
Job Titles Held:
- Product Development Technician
- Oracle Cloud Security Administrator-Project Orion
- Service Coordinator
- Pre Apprentice
- Store Manager/Mechanic/Salesman
Degrees
- Some College (No Degree)
- Some College (No Degree)
- High School Diploma
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