Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Dedicated Optometrist Assistant with exceptional customer service skills and hands-on experience supporting the activities of the doctor and listening to and recording medical history of patients.
Core Qualifications
- File/records maintenance
- Attention to detail
- Strong administration and organizations skills
- Strong listening skills to ensure complete patient history
- Quick learner
- Computer proficient
- Superior Customer Service
Education
Killeen High School Killeen, Texas Expected in 2002 – – High School Diploma : - :
Experience
Minnesota Eye Consultants - Optometric Assistant
Dallas, TX, 07/2015 - Current
Dallas, TX, 07/2015 - Current
- Organized doctors appointments and ensured patient appointments were not double booked.
- Created and maintained patient records.
- Instructed patients on the proper care during Contact Lens Fittings.
- Maintained organized records of patient prescriptions.
- Operated Digital Retinal Camera, NTC, Autorefractor Keratometer, Visual Field, near and far acuity in Pre Exams
- Assisted doctor during patient dilations.
- Performed as a scribe/writer for doctor during patient exams.
Tokyo Joes - Shift Leader
Denver, CO, 2015 - 04/2015
Denver, CO, 2015 - 04/2015
- Processed an average of 300 transactions each day in a timely manner.
- Opened and closed the store, which included counting cash drawers and making bank deposits.
- Helped customers select products that best fit their personal needs.
- Maintained visually appealing and effective displays for the entire store.
- Educated customers on product and service offerings.
- Offered exceptional customer service to differentiate and promote the company brand.
- Kept the store clean and maintained neat, orderly product displays.
- Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
- Offered direction and gave constructive feedback to motivate team members.
- Built and maintained effective relationships with peers and upper management.
- Processed shipments and maintained organized stock shelves weekly.
- Processed all sales transactions accurately and in a timely fashion.
Buffalo Wild Wings - Store Manager
Coralville, IA, 06/2013 - 03/2014
Coralville, IA, 06/2013 - 03/2014
- Addressed customer inquiries and resolved complaints.
- Stocked and restocked inventory when shipments were received.
- Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.
- Determined staff promotions and demotions, and terminated employees when necessary.
- Completed weekly schedules according to payroll policies.
- Maintained daily record of all transactions.
- Wrote order supply requests to replenish merchandise.
- Trained staff to deliver outstanding customer service.
- Addressed and corrected sales staff communication issues in a tactful and effective manner.
- Organized and implemented marketing events.
Minnesota Eye Consultants - Optometric Assistant
Bloomington, MN, 06/2012 - 09/2012
Bloomington, MN, 06/2012 - 09/2012
- Organized doctors appointments and ensured patient appointments were not double booked.
- Created and maintained patient records.
- Instructed patients on the proper care during Contact Lens Fittings.
- Maintained organized records of patient prescriptions.
- Operated Digital Retinal Camera, NTC, Autorefractor Keratometer, Visual Field, near and far acuity in Pre Exams
- Assisted doctor during patient dilations.
- Performed as a scribe/writer for doctor during patient exams.
The Boar's Head - Childcare Provider
Charlottesville, VA, 03/2011 - 05/2012
Charlottesville, VA, 03/2011 - 05/2012
- Organized activities that developed children's physical, emotional and social growth.
- Made nutritious snacks and meals for six children.
- Established and maintained a safe play environment for the children.
- Monitored children's play activities to verify safety and wellness.
- Taught children personal care behaviors, including toilet training and feeding.
- Stayed current on all toy and child-related recalls and safety warnings.
- Monitored educational progress by keeping detailed individual charts and files.
- Openly exchanged ideas and materials with other FCC providers.
- Trained in Epi-Pen and allergic reaction emergency procedures.
- Conducted interviews with parents.
- Clearly communicated to children in developmentally appropriate way.
- Created daily lesson plans for activities.
- Used clear communication and professionalism to develop constructive relationships with families.
- Monitored supply and material inventory.
- Supported children's emotional and social development with one-on-one attention.
- Reported health concerns and posted health warnings in case of illness.
- Certified in adult, child and infant CPR.
- Ensured home was in strict compliance with FCC policies and procedures during monthly health care, fire and safety inspections.
Fred Meyer - Cashier/Customer Service Representative
City, STATE, 08/2009 - 08/2010
City, STATE, 08/2009 - 08/2010
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Prevented store losses using awareness, attention to detail and integrity.
- Created new processes and systems for increasing customer service satisfaction.
- Excelled in exceeding daily rewards card application goals.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Worked as a team member performing cashier duties, product assistance and cleaning.
- Expressed appreciation and invited customers to return to the store.
- Managed quality communication, customer support and product representation for each client.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Processed and issued money orders for customers.
- Maintained adequate cash supply in cash drawers in multiple checkout stations.
- Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Organized the store by returning all merchandise to its proper place.
- Processed merchandise returns and exchanges.
Professional Affiliations
Accomplishments
Recognized by Barkley Elementary School, Fort Campbell, KY, by volunteering for school events and PTO activities.
Recording over 82 hours of volunteer service time.
Received two Certificates of Appreciation for dedicated service to the students and teachers of Barkley Elementary School.
Languages
Fluent in German
Skills
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Resume Overview
School Attended
- Killeen High School
Job Titles Held:
- Optometric Assistant
- Shift Leader
- Store Manager
- Optometric Assistant
- Childcare Provider
- Cashier/Customer Service Representative
Degrees
- High School Diploma
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