CUSTOMER SERVICE REPRESENTATIVE: Top-notch customer service sales, and office manager. Capable of multi-tasking, with outstanding interpersonal skills, and excellent written and oral communication skills; which can be utilized in a high-volume customer service environment- while providing exceptional customer service.
- Prepared and maintain monthly inventory reports, office recalls; and submitted to Human Resources.
- Developed constructive and cooperative working relationships with others, and maintained them over time.
- Kept records of customer interactions and daily transactions; including but not limited to: recording details of inquiries, complaints, and comments.
- Resolved customers' service or billing complaints by performing activities such as: exchanging merchandise, refunding money, reinstating insurance benefits, and adjusting bills.
- Maintains the ability to listen to, and understand, information and ideas presented through spoken words and sentences.
Luxottica / Sears OpticalStroudsburg, PAOptical Store Manager06/2016
Market and promote optical practice to maximize sales and build patient and customer loyalty.
Maintain while executing a constant high expectation work atmosphere to provide outstanding, professional customer service.
Meet with industry reps weekly to ensure up to date products and market knowledge.
Train and educate staff to meet company guidelines, policies, and goals.
Perform administrating operations on a constant basis including, but not limited to; creating weekly schedules for associates, hiring, firing, associate reviews, training objectives and management team meetings.
Acquire surgical referrals by networking and co-managing with Optometrist.
Implement advertising and internal strategies to consistently increase customer base.
United Skates of America / BBPNewark, NJSales Manager & Event Coordinator05/2015 to 03/2016
Provided supervised leadership, oversight, and coordination in planning, executing meetings, and events with large complexity of social interaction.
While meeting a 20% sales goal from yearly, monthly, and weekly money market revenue in customer counts.
Marketed and promoted the company via website, one on one personal engagement by soliciting to multiple schools in our A, B, and C mileage market while selling S.T.E.M.
In charge of Accounts payable while collecting revenue from former, past due, or occurring customers.
Vision WorksBloomfield, NJRetail Manager09/2003 to 05/2015
Trained, developed, and supervised Eyewear Specialists to sell eyewear products and conduct services utilizing company selling strategies, which exceed customer and patient expectations.
Responsible for overall sales and profitability of the company.
Determined changes for services requested, collects balances and payments, and processes managed care paperwork.
Identified and resolved patient billing complaints and grievances.
Maintained confidentiality according to HIPAA guidelines and regulations.
Education and Training
High School Diploma:General courses May 2001N.I.A. Private High School, Newark, New jersey
Data entry, faxing, general office duties, leadership, working as a team, meetings, money, processes, selling, sales, scheduling, & most importantly keeping customers happy while providing exceptional customer service.