Optical Manager Resume Example America's Best Contacts & Eyeglasses

OPTICAL MANAGER

Professional Summary

Multi-talented manager consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

Skills

Exceptional work flow management
Committed to maintain data integrity
Strong problem solving aptitude
Setting and accomplishing weekly,monthly,and yearly goals
Creating an exciting and comfortable work environment
Verifying prescriptions

Training and mentoring
Up-selling
Sales strategics
Troubleshooting
Organizational Skills
Customer Service

Work History

Optical Manager, 11/2019 to Current
America's Best Contacts & Eyeglasses – McHenry, IL

Conducted initial patient tests such as pressure evaluations, acuity assessments and autorefraction evaluations.
Completed facial measurements such as temple length, bridge size and vertex distance.
Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
Maintained excellent attendance record, consistently arriving to work on time.
Developed team communications and information for store meetings.
Lead in store meetings to discuss new goal opportunities.
Communicated all learning and performance objectives, schedules and training assessments to upper management.
Led daily, weekly and monthly coaching, counseling and feedback sessions.
Researched and obtained relevant course materials to achieve training objectives.
Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
Increased profit by streamlining operations.
Designed improvement plans.
Promoted business strategy by implementing improvements based on guest feedback.

Optical Manger , 01/2018 to 09/2019
Walgreens Optical – Crystal Lake, IL

Ensure exceptional customer service with highest quality of customer care. Maintained customer satisfaction through management, effective customer conflict resolutions, foreseeing complications, and following up with customer to ensure complete customer satisfaction
Transition patients to retail sales floor by up selling eye-wear based on doctor recommendation, patients lifestyle and needs
Mange doctor's office, retail associates, and opticians
Maintains quality of office by ordering supplies within budget, managing patient flow and coordinating weekly schedules for retail associates
Pre-screening prospective applicants, interviewing , on-boarding , training, and coaching new hires
Organized and implemented motivational contests for associates while driving results. Leading to associates increasing their personal goal and stores sales
Completed monthly reconciliations of store credit cards and bank deposits
Maintain highest KPI in region all while having highest average net
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
Monitored social media and online sources for industry trends
Developed team communications and information for weekly meetings
Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat
Conducted initial patient tests such as pressure evaluations, acuity assessments and auto-refraction evaluations
Managed check-in and check-out procedures, verified patient information and submitted lens orders
Took on extra projects to increase store sales such being captain of 7 day follow up and Patient recall captain
Conducted region wide meetings in absence of regional manager

Optical Manager, 03/2016 to 01/2018
Pearle Vision – Crystal Lake, IL

Supervise daily reconciliation of payments as well as bank deposits and receipt verification
Manage all aspects of staff including doctors, lab technicians, and opticians
Supervise and direct staff in day to day operations
Manage patient complaints
Plan and conduct staff meeting (weekly)
Track data; produce reports weekly and monthly
Supervise and assist in insurance billing and claim filling
Review and manage accounts receivable aging reports for patients and insurance plans
Manage book keeping such as entering data into Profit Keeper
Educated clients about how to adapt to, wear and care for eyeglasses
Helped clients try on and select new frames and recommended lens options to meet specific needs
Completed facial measurements such as temple length, bridge size and vertex distance
Evaluated completed lenses to check compliance with customer specifications and accuracy against orders
Completed specialized test, including field of vision, OCTs and pachymetry evaluations
Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance

Education

High School Diploma: 05/2014
Greenville High School - Greenville, Illinois

Accomplishments

Increased sales 30% over a 1 year time frame
Highest KPI's in region
Highest Average Net
Improved and increased multiple store's sales

Resume Overview

Companies Worked For:

America's Best Contacts & Eyeglasses
Walgreens Optical
Pearle Vision

School Attended

Greenville High School

Job Titles Held:

Optical Manager
Optical Manger

Degrees

High School Diploma : 05/2014

Optical Manager Resume Example

Resume Score: 80%

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