Operations Training Trainer Resume Example Alorica

OPERATIONS TRAINING TRAINER

Professional Summary

Enthusiastic Trainer eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of insurance and training in call handling. Motivated to learn, grow and excel in all opportunities presented. Goal oriented and results driven.

Skills

Training staff
Training and coaching

Staff training/development
Accounts Recievable/Payable

Work History

Operations Training Trainer, 05/2018 to Current
Alorica – Owensboro, KY

Improved operations and provided exceptional client support by training new hire employees how to implent the correct systems to utlize for calls
Increased customer satisfaction by resolving issues.
Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Collaborated in the implementation of daily lesson plans by performing tasks that reinforces learning
Monitored and maintained daily schedules
Prepared and distributed daily reports
Ability to adapt and fill in all roles

Customer Service Manager, 06/2016 to 05/2018
Edgefit Sports And Fitness – Owensboro, KY

Exceeded team goals and collaborated with staff members

to implement customer service initiatives.
Built partnerships with diverse internal teams and sales, finance and operations departments to streamline processes.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
Worked with marketing department to launch and manage promotional activities and campaigns.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Completed special projects by using effective decision making, critical thinking and time management skills.
Followed through with client requests to resolve problems.
Researched and observed emerging markets and market shifts, taking advantage of opportunities by identifying potential leads and new markets.
Sustained continuous improvement by implementing customer interface management systems through telephone communication, email marketing, live chat services and social media.

Instructional Assistant, 08/2002 to 05/2016
Daviess County Public School Systems – Owensboro, KY

Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
Assessed student assignments to check quality and completeness and assign grades.
Organized classroom materials to help teachers prepare for daily instruction and activities.
Supported student learning objectives through personalized and small group assistance.
Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement,
Assessed student social, emotional and academic needs to plan goals appropriately.
Delivered curriculum in both one-on-one lessons and group learning environments.
Provided support during classes, group lessons and classroom activities.
Adhered to predetermined behavior and academic plans and collaborated on adjustments.
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
Created lesson materials, visuals and digital presentations to supplement lesson plans.
Retained interest and maximized receptive learning by educating students using hands-on instructional techniques.
Enhanced learning plans and quantified student progress using quizzes, essays and projects.
Took attendance, graded assignments and maintained student records to assist teachers with administrative tasks and maintain smooth daily operations.
Tutored struggling students individually and in small groups to reinforce learning concepts.
Partnered with teacher to plan and implement lessons following school's curriculum, goals, objectives and philosophies.

Education

High School DiplomaApollo High School - Owensboro, KY

Certifications

Property, Causaulty and Health Insurance

Resume Overview

Companies Worked For:

Alorica
Edgefit Sports And Fitness
Daviess County Public School Systems

School Attended

Apollo High School

Job Titles Held:

Operations Training Trainer
Customer Service Manager
Instructional Assistant

Degrees

High School Diploma

Operations Training Trainer Resume Example

Resume Score: 80%

Resume Overview

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