• Dashboard
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Customer Service
      • Education
      • Sales
      • Manager
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Microsoft Word
      • Professional
      • Modern
      • Traditional
      • Creative
      • View All
    • Resume Services
    • Resume Formats
      • Resume Formats
      • Chronological
      • Functional
      • Combination
    • Resume Review
    • How to Write a Resume
      • How to Write a Resume
      • Summary
      • Experience
      • Education
      • Skills
        • Skills
        • Hard Skills
        • Soft Skills
    • Resume Objectives
  • CV
    • CV
    • CV Examples
    • CV Formats
    • CV Templates
    • How to Write a CV
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Customer Service
      • Marketing
      • Sales
      • Education
      • Accounting
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Questions
  • Resources
  • About
    • About
    • Reviews
  • Contact
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Operations Support Representative
Please provide a type of job or location to search!
SEARCH

Operations Support Representative Resume Example

Love this resume?Build Your Own Now
OPERATIONS SUPPORT REPRESENTATIVE
Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
  • Exceptional communication skills
  • Creative problem solver
  • MS Windows proficient
  • Quick learner
  • Strong client relations
  • Credit card processing
  • Proficient in cash management
  • Skilled in call center operations
  • Customer service award
  • Adheres to customer service procedures
  • Customer interface expertise
  • Multi-line phone operation proficiency
  • Exceptional workflow management
  • Strong problem solving aptitude
  • Completed telephone training seminar
Work History
Operations Support Representative, 02/2014 to Current
National Oilwell Varco Inc – Mount Union , PA
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.



Operations Support Representative, 10/2013 to 02/2014
National Oilwell Varco Inc – New Iberia , LA
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.

Dealer Support Representative, 01/2007 to 01/2013
Lobel Financial – Tucson , AZ
  • 50-80 calls daily to assist my Sales Reps in closing promotional advertising order Resolve billing issues Resolve misprints on order either at customer or company expense Suggested cross selling ideas for the Sales people.
  • Compose high dollar quotes for my Sales people to present to their customers I was responsible for all Sales Reps in the Midwest United States.
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Accurately documented, researched and resolved customer service issues.
  • Met or exceeded service and quality standards every review period.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Defused volatile customer situations calmly and courteously.
  • Evaluated consumer reports on a monthly basis.


Education
High School Diploma: General Studies, Jun 1996
Mount Vernon High School - City, State
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

85Good
Resume Strength
  • Completeness
  • Word choice
  • Measurable results
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Mount Vernon High School

Job Titles Held:

  • Operations Support Representative
  • Dealer Support Representative

Degrees

  • High School Diploma : General Studies , Jun 1996

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Chief-Operations-Service-&-Support-Representative-resume-sample

Chief Operations Service & Support Representative

Norfolk Southern Railroad

City , STATE

Operations-Support-Representative-3-resume-sample

Operations Support Representative 3

Fortisbc

Trail , CA

Senior-Operations-Support-Representative-resume-sample

Senior Operations Support Representative

City Of Desoto, Texas

Desoto, TX

  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
  • Work Here
  • Contact Us
  • FAQs
  • Accessibility
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2022, Bold Limited. All rights reserved.