Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
Exceptional communication skills
Creative problem solver
MS Windows proficient
Quick learner
Strong client relations
Credit card processing
Proficient in cash management
Skilled in call center operations
Customer service award
Adheres to customer service procedures
Customer interface expertise
Multi-line phone operation proficiency
Exceptional workflow management
Strong problem solving aptitude
Completed telephone training seminar
Work History
Operations Support Representative, 02/2014
to Current Staples Call Center – Florence,
KY
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Mastery of customer service management systems and databases.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Referred unresolved customer grievances to designated departments for further investigation.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Operations Support Representative, 10/2013
to 02/2014 Aerotek/Staples Call Center – Florence,
KY
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Managed high call volume with tact and professionalism.
Dealer Support Representative, 01/2007
to 01/2013 Kaeser & Blair, Inc – Batavia,
OH
50-80 calls daily to assist my Sales Reps in closing promotional advertising order Resolve billing issues Resolve misprints on order either at customer or company expense Suggested cross selling ideas for the Sales people.
Compose high dollar quotes for my Sales people to present to their customers I was responsible for all Sales Reps in the Midwest United States.
Effectively managed a high-volume of inbound and outbound customer calls.
Accurately documented, researched and resolved customer service issues.
Met or exceeded service and quality standards every review period.
Addressed and resolved customer product complaints empathetically and professionally.
Defused volatile customer situations calmly and courteously.
Evaluated consumer reports on a monthly basis.
Education
High School Diploma: General Studies,
Jun 1996 Mount Vernon High School - Mt Vernon,
VA
