LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • CV Formats
    • CV Templates
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Operations Support Representative 3
Please provide a type of job or location to search!
SEARCH

Operations Support Representative 3 Resume Example

Resume Score: 85%

Love this resume?Build Your Own Now
OPERATIONS SUPPORT REPRESENTATIVE 3
Summary

Have 10 years' of experience in customer service back office operations and help desk support with recognized strengths in account opening, closing, upgrading and downgrading accounts. Also, to include account maintenance with problem solving request. Posses' computer skills and general office procedures and experience in using general office equipment such as fax machines and copiers. Excellent working knowledge using Microsoft Office to include Outlook. Served as an Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.[Job Title] who consistently exceeds company objectives to secure client satisfaction and loyalty.OPERATIONS SUPPORT REPRESENTATIVE

Motivated and reliable office administrative professional with [Number] years experience providing executive-level support.Dynamic and reliable [Job Title] with [Number] years of retail banking, customer service and consulting experience.[Job Title] who consistently exceeds company objectives to secure client satisfaction and loyalty.Hands-on, client-oriented banking professional who implements creative investment strategies and is dedicated to continuous improvement.[Job Title] with an extensive career in financial services and a track record of driving sales and boosting company morale.

Highlights
  • Detail-oriented
  • Analytical

Problem resolutioner

Strong problem solver

Self-starter

Filing and data archiving



  • Self-starter
  • Microsoft Office
  • Employee training and development
  • Meticulous attention to detail
  • Dedicated team play
Accomplishments

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface 

  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Received “[Award Name]” Award for asset gathering.Coordinated all department functions for team of [Number]+ employees.Increased office organization by developing more efficient filing system and customer database protocols.Developed and implemented company's first employee manual outlining all proper business procedures and office policies.Process Improvement 

  • Oversaw implementation of new phone system which resulted in more cost-effective service.

Research 

  • Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.

Research 

  • Investigated and analyzed client complaints to identify and resolve issues.

Data Organization 

  • Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Multitasking 

  • Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration 

  • Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Data Preparation 

  • Prepared medical records packets for insurance reviews of procedures and fees/services justification.

Customer Service 

  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Medical Records 

  • Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Training 

  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Reporting 

  • Maintained status reports to provide management with updated information for client projects.

Experience
Operations Support Representative 3, 02/2001 to 04/2011Citibank, N.A. - San Antonio, TX
  • for certain job functions to the department.
  • On a daily basis, performed data entry of client information to include status of accounts in numerous databases.
  • Synopsis of Achievements Voted as the "Voice of the Employee' by fellow team members to represent the team on employee concerns and opinions.
  • Have been awarded a certificate for stopping and catching fraudulent activity on client's accounts.
  • Received an awarded the 'Perfect Attendance' award in 2009.
  • Have been awarded parking privileges for contributions to work processes and training team members.
  • Consistently maintained effective and highly effective monthly productivity level on monthly performance scorecards.
Operations Support Representative 3, 02/2001 to 04/2011 Citigroup, N.A - San Antonio, TX
  • As a tenure employee, assisted in training and served as the point of contact for specific job functions and assisted with special access to ensure proper job function.
  • Assisted with return mail and revamped the process and procedures.
  • Worked as a help desk support rep account services for clients' account opening, closing, upgrades/downgrades, and maintenance request.
  • In addition, have also reviewed applications and documents using process procedures to verify approval of account opening, upgrades and other request.
  • Maintained quality control/error tracking spreadsheet and was responsible for spreadsheet numbers to manager on monthly basis of team members.
  • Assisted on various projects from other departments.
  • Suggested time saving steps and functions to include systematic solutions to help improve process flow.
  • Updated and corrected processes and procedures in the company's overall procedural source of information systems.
  • Have cross-trained in various job functions on the team to ensure to be a back-up when needed.
Education
High School Diploma:General Studies,1988Judson High School - Converse, Tx, USA
Skills

Served as an Operations Support representative for a financial institution in a back office-call center setting. Have over ten years of experience processing client financial documents and transactions on a daily basis. Received and reviewed client documents for completeness and accuracy per compliance. In addition, inputted client applications and documents received in a databases to include a spreadsheet on a daily.


Contacted Financial Executives and clients on a daily basis for needed documentation and missing information. Created and maintained client files to include updating account status daily for received and processed client applications and request. Served as an back-up, closing, client, clients, data entry, databases, help desk support, information systems, access, mail, processes, quality control, spreadsheet, upgrades

Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Citibank, N.A.
  • Citigroup, N.A

School Attended

  • Judson High School

Job Titles Held:

  • Operations Support Representative 3

Degrees

  • High School Diploma : General Studies , 1988

Create a job alert for [job role title] at [location].

×

Advertisement

Similar Resumes

View All
Tier-3-Technical-Support-Representative-resume-sample

Tier 3 Technical Support Representative

Greensboro, North Carolina

MDM-Specialist/Tier-3-Technical-Support-Representative-resume-sample

MDM Specialist/Tier 3 Technical Support Representative

Vision Wireless LLC

North Augusta, South Carolina

Tier-3-Tech-Support-resume-sample

Tier 3 Tech Support

Spectrum (Time Warner Cable)

Dallas, Texas

About
  • About Us
  • Privacy Policy
  • Terms of Use
  • Sitemap
Help & Support
  • Work Here
  • Contact Us
  • FAQs
Languages
  • EN
  • UK
  • ES
  • FR
  • IT
  • DE
  • NL
  • PT
  • PL
Customer Service
customerservice@livecareer.com
800-652-8430 Mon- Fri 8am - 8pm CST
Sat 8am - 5pm CST, Sun 10am - 6pm CST
  • Stay in touch with us
Site jabber winner award

© 2021, Bold Limited. All rights reserved.