Operations Support Representative 3 Resume Example Citibank, N.A.

OPERATIONS SUPPORT REPRESENTATIVE 3

Summary

Have 10 years' of experience in customer service back office operations and help desk support with recognized strengths in account opening, closing, upgrading and downgrading accounts. Also, to include account maintenance with problem solving request. Posses' computer skills and general office procedures and experience in using general office equipment such as fax machines and copiers. Excellent working knowledge using Microsoft Office to include Outlook. Served as an Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.[Job Title] who consistently exceeds company objectives to secure client satisfaction and loyalty.OPERATIONS SUPPORT REPRESENTATIVE

Motivated and reliable office administrative professional with [Number] years experience providing executive-level support.Dynamic and reliable [Job Title] with [Number] years of retail banking, customer service and consulting experience.[Job Title] who consistently exceeds company objectives to secure client satisfaction and loyalty.Hands-on, client-oriented banking professional who implements creative investment strategies and is dedicated to continuous improvement.[Job Title] with an extensive career in financial services and a track record of driving sales and boosting company morale.

Highlights

Detail-oriented
Analytical

Problem resolutioner

Strong problem solver

Self-starter

Filing and data archiving

Self-starter
Microsoft Office
Employee training and development
Meticulous attention to detail
Dedicated team play

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.

Received “[Award Name]” Award for asset gathering.Coordinated all department functions for team of [Number]+ employees.Increased office organization by developing more efficient filing system and customer database protocols.Developed and implemented company's first employee manual outlining all proper business procedures and office policies.Process Improvement

Oversaw implementation of new phone system which resulted in more cost-effective service.

Research

Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.

Research

Investigated and analyzed client complaints to identify and resolve issues.

Data Organization

Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.

Multitasking

Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.

Administration

Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.

Data Preparation

Prepared medical records packets for insurance reviews of procedures and fees/services justification.

Customer Service

Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

Medical Records

Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.

Training

Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Reporting

Maintained status reports to provide management with updated information for client projects.

Experience

Operations Support Representative 3, 02/2001 to 04/2011Citibank, N.A. － San Antonio, TX

for certain job functions to the department.
On a daily basis, performed data entry of client information to include status of accounts in numerous databases.
Synopsis of Achievements Voted as the "Voice of the Employee' by fellow team members to represent the team on employee concerns and opinions.
Have been awarded a certificate for stopping and catching fraudulent activity on client's accounts.
Received an awarded the 'Perfect Attendance' award in 2009.
Have been awarded parking privileges for contributions to work processes and training team members.
Consistently maintained effective and highly effective monthly productivity level on monthly performance scorecards.

Operations Support Representative 3, 02/2001 to 04/2011 Citigroup, N.A － San Antonio, TX

As a tenure employee, assisted in training and served as the point of contact for specific job functions and assisted with special access to ensure proper job function.
Assisted with return mail and revamped the process and procedures.
Worked as a help desk support rep account services for clients' account opening, closing, upgrades/downgrades, and maintenance request.
In addition, have also reviewed applications and documents using process procedures to verify approval of account opening, upgrades and other request.
Maintained quality control/error tracking spreadsheet and was responsible for spreadsheet numbers to manager on monthly basis of team members.
Assisted on various projects from other departments.
Suggested time saving steps and functions to include systematic solutions to help improve process flow.
Updated and corrected processes and procedures in the company's overall procedural source of information systems.
Have cross-trained in various job functions on the team to ensure to be a back-up when needed.

Education

High School Diploma:General Studies,1988Judson High School － Converse, Tx, USA

Skills

Served as an Operations Support representative for a financial institution in a back office-call center setting. Have over ten years of experience processing client financial documents and transactions on a daily basis. Received and reviewed client documents for completeness and accuracy per compliance. In addition, inputted client applications and documents received in a databases to include a spreadsheet on a daily.

Contacted Financial Executives and clients on a daily basis for needed documentation and missing information. Created and maintained client files to include updating account status daily for received and processed client applications and request. Served as an back-up, closing, client, clients, data entry, databases, help desk support, information systems, access, mail, processes, quality control, spreadsheet, upgrades

Resume Overview

Companies Worked For:

Citibank, N.A.
Citigroup, N.A

School Attended

Judson High School

Job Titles Held:

Operations Support Representative 3

Degrees

High School Diploma : General Studies , 1988

Operations Support Representative 3 Resume Example

Resume Score: 85%

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