Have 10 years' of experience in customer service back office operations and help desk support with recognized strengths in account opening, closing, upgrading and downgrading accounts. Also, to include account maintenance with problem solving request. Posses' computer skills and general office procedures and experience in using general office equipment such as fax machines and copiers. Excellent working knowledge using Microsoft Office to include Outlook. Served as an Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.[Job Title] who consistently exceeds company objectives to secure client satisfaction and loyalty.OPERATIONS SUPPORT REPRESENTATIVE
Motivated and reliable office administrative professional with [Number] years experience providing executive-level support.Dynamic and reliable [Job Title] with [Number] years of retail banking, customer service and consulting experience.[Job Title] who consistently exceeds company objectives to secure client satisfaction and loyalty.Hands-on, client-oriented banking professional who implements creative investment strategies and is dedicated to continuous improvement.[Job Title] with an extensive career in financial services and a track record of driving sales and boosting company morale.
Strong problem solver
Filing and data archiving
Received “[Award Name]” Award for asset gathering.Coordinated all department functions for team of [Number]+ employees.Increased office organization by developing more efficient filing system and customer database protocols.Developed and implemented company's first employee manual outlining all proper business procedures and office policies.Process Improvement
Served as an Operations Support representative for a financial institution in a back office-call center setting. Have over ten years of experience processing client financial documents and transactions on a daily basis. Received and reviewed client documents for completeness and accuracy per compliance. In addition, inputted client applications and documents received in a databases to include a spreadsheet on a daily.
Contacted Financial Executives and clients on a daily basis for needed documentation and missing information. Created and maintained client files to include updating account status daily for received and processed client applications and request. Served as an back-up, closing, client, clients, data entry, databases, help desk support, information systems, access, mail, processes, quality control, spreadsheet, upgrades
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