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Operations Supervisor / Lead Service Technician Resume Example

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OPERATIONS SUPERVISOR / LEAD SERVICE TECHNICIAN
Professional Summary

Member of Texas Masonic Fraternity, CLASS- A - X with Tanker, Railroad commission certified in LPG P1.1 P2.3 Bobtail Driver/ Service and Installation Certified. Named Airgas Safe Driver of the Year (2014), PROFESSIONAL Organized Truck Driver with proven track record of delivering within specified time frames. Customer focused and strong communicator with the ability to effectively interact with others. Quick learner with management experience. Authorized to work in the US for any employer

Skills
  • Commercial Delivery Driver Class A (20+ years)
  • Tanker Endorsement (20+ years)
  • Fork Lift Certified (20+ years)
  • Management & Training(10 +years)
  • Appliance & Maintenance Repair (20 years)
  • Heavy Equipment Operation (20 years)
  • Carpentry, Handyman. Blueprint Reading & Welding
  • HAZARDOUS Materials Endorsement (20+ years)
  • Propane & Natural Gas (20+ years)
  • Leak& Surveillance Grading (10+ years)
  • Experience Plumbing (20 years)
  • Tractor-Trailer, Vehicle Maintenance, Facilities maintenance
  • Freight Experience, Mechanical Knowledge, Shipping & Receiving Load & Unload
Work History
Service Manager /Service Writer, 10/2020 to Current
Company Name – City, State
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Followed up with customers during and after installations to verify satisfaction.
  • Set and administered department budgets for expenditures, materials and labor.
  • Developed written plans and obtained customer consent to proceed.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Conferred with sales teams to schedule and price repair requirements for used and new equipment.
  • Presented different repairoptions to customers to help each person make appropriate choices.
  • Met all customer call guidelines including service levels, handle time and productivity.
Operations Supervisor / Lead Service Technician, 09/2019 to 09/2020
Company Name – City, State
  • Provided a high level of customer service through a friendly approach, giving strong professionalism and timely assistance with customer transactions while being responsible for Burleson, Tx. Branch Office. Reviewing, approving, and recording reports as required.
  • Inspecting and planning of new build outs, remodel, and conversions of propane and natural gas including sales and service to include but not limited to. Experience in natural and propane appliance repair/installation including gas meter, regulator and fuel line sizing, and venting.
  • Trained employees on proper procedures / strategies while motivating employees to maximize companies productivity.
  • In charge of and responsible for 30,000 Liquid Propane storage facility and also maintained / drove a 5200 gallon Tanker Bobtail Truck.
  • Drive and deliver through the entire DFW metroplex while completing more than 150 miles per day to serve all customers, residential & industrial, across DFW while choosing best and most efficient routes in the process of completing required on time deliveries.
  • Operated heavy equipment and tools necessary while installing above and below ground propane tanks and house lines then installing and also possible converting appliances to operate on such said product.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Comply with all Facility and corporate policies and procedures ; ensuring adherence to all company, state and federal protocols to reduce potential danger.
Yard Supervisor / Lead Driver & Trainer, 11/2016 to 09/2019
Company Name – City, State
  • Responsible for All compressed and liquefied gases while ordering when needed to be stored or delivered in a lawful and safe manner.
  • Responsible for fleet of commercial trucks for safety and routine maintenance with also the use of required PPE (Personal Protective Equipment) .
  • Promote and comply with Cleburne Welding Safety Policies and Operating Procedures while adding potential and new customers with professional services.
  • Drive Commercial Motor Vehicle usually long distances, to transport and off-load compressed and liquefied industrial, commercial gases to customers or to storage sites in a safe, timely, accurate, and courteous manner.
  • Report all accidents, possible injuries, safety issues, driving citations and customer complaints to include service interruptions immediately to their supervisor.
  • Maintain awareness of all Federal, State and Local regulations and stays in compliance with these regulations at all times. Report suspected Regulatory violations or offenses to his/her appropriate manager.
  • Complete and submit reports as required by the DOT and/or company policy while performing pre & post trip inspections to identify any maintenance action that may be required and acts appropriately if action is needed.
  • Operate all equipment per company and/or manufacturer guidelines to maximize equipment life cycle and minimize maintenance costs.
Lead Delivery Driver / Sales & Customer Service, 02/2012 to 08/2016
Company Name – City, State
  • Drove company trucks to deliver liquefied and packaged gasses including hard goods to customer's place of business.
  • Promptly delivering to most of Fort Worth's Hospitals and doctors' offices, including commercial and industrial base obtaining signature on receipt for pickup or delivery.
  • Loads and unloads industrial company trucks while collecting empty cylinders or rejected or unsold merchandise and returning products back to companies yard to be dispersed of in proper manner.
  • Listens to and resolves service complaints while giving feedback to supervisor about customer complaints and requirements.
  • Supervised and trained all new drivers and other duties as assigned. Managed discrepancies of documentation for incoming shipments.
  • Maintains interior and exterior of company trucks while complying with all company policies, safety policies and procedures through DOT / Federal, & company requirements.
  • Attended and participated in all driver safety meetings while establishing and maintaining excellent customer relationships. Inspected the truck for defects and safe operating condition before, during and after trips.
Lead Service Tech./ Lead Delivery Driver, 03/2008 to 03/2012
Company Name – City, State
  • Operated 2600 to 3200 gallon bobtail delivering propane to residential and commercial customers. Increased the sales to the customer base covering over 4 counties repeatedly. Responding to and resolving customer complaints.
  • Reviewing, approving, and recording reports as required. Inspecting and planning of new build outs, remodel, and conversions of propane and natural gas including sales and service to include but not limited to. Experience in natural and propane appliance repair/installation including gas meter, regulator and fuel line sizing, and venting.
  • Submitting all delivery documentation in a timely manner, while establishing and maintaining excellent customer relationships including, collecting monies due and settling accounts at the end of each day.
  • Transported liquid and packaged materials to and from specified destinations including coordinating route distribution plans to lower fuel consumption and increased gallons.
  • Completed routine and installation service work; including tank sets, painting, leak tests and pressure test and converted appliances when needed.
  • Verified hazardous material product descriptions and determined any discrepancies in the paperwork.
  • Attended and participated in all driver safety meetings. Answered customer questions regarding delivery promptly and accurately.
Lead Service Tech. / Delivery Driver , 03/2008 to 02/2012
Company Name – City, State
  • Operated 2600 to 3200 gallon bobtail delivering propane to residential and commercial customers.
  • Increased the sales to the customer base covering over 4 counties repeatedly.
  • Responding to and resolving customer complaints. Reviewing and approving records and reports as required Inspections, planning of new build outs, remodel, and conversions of propane and natural gas including sales and service to include but not limited to.
  • Experience in natural and propane appliance repair/installation including gas meter, regulator and fuel line sizing, and venting.
  • Submitted all delivery documentation in a timely manner.
  • Established and maintained excellent customer relationships.
  • Invoiced, collected monies due and settled accounts each day.
  • Transported liquid and packaged materials to and from specified destinations.
Lead Service Tech. / Route Sales & Delivery Driver, 03/2002 to 01/2008
Company Name – City, State
  • Operated 2600 gallon bobtail Followed Daily duties in a safe manner
  • Adhered to all federal and state codes and regulations Maintained excellent customer relations and provided delivery in a timely and courteous manner. Coordinated route distribution plan to lower fuel consumption and increased gallons.
  • Completed routine and installation service work; including tank sets, painting, leak tests and pressure test and converted appliances when needed.
  • Verified hazardous material product descriptions and determined any discrepancies in the paperwork.
  • Attended and participated in all driver safety meetings.
  • Answered customer questions regarding delivery promptly and accurately.
Education
High School Diploma: 05/1986
Longview High School - City, State
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Resume Overview

School Attended

  • Longview High School

Job Titles Held:

  • Service Manager /Service Writer
  • Operations Supervisor / Lead Service Technician
  • Yard Supervisor / Lead Driver & Trainer
  • Lead Delivery Driver / Sales & Customer Service
  • Lead Service Tech./ Lead Delivery Driver
  • Lead Service Tech. / Delivery Driver
  • Lead Service Tech. / Route Sales & Delivery Driver

Degrees

  • High School Diploma : 05/1986

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