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Operations Supervisor Resume Example

Resume Score: 80%

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OPERATIONS SUPERVISOR
Summary

Dedicated professional able to resolve conflicts and remain focused under extreme stress. Successful history in improving operational readiness through regimen of intensive training and performance assessment. Reputation as a team builder and take charge leader. Known for sustaining high morale by providing a sense of purpose and direction, displaying professionalism, demonstrating leadership by example accountability, and getting the job done. Excellent problem solving and decision making skills with proven ability to adapt to highly dynamic environments.

Core Strengths
  • Strong organizational skills
  • Leadership
  • Self-motivated
  • Ethical skills communicator
  • Proven ability to reach a targeted goal   
  • Problem resolution 
Core Accomplishments

   STAFF DEVELOPMENT 

  • Launched well-received training program for overall development and guided implementation of the organization's expectations and goals. 
  • Mentor and coached employees resulting in a substantial increase of productivity.
Professional Experience
Operations Supervisor / Philadelphia Department of Prisons C.M.R. - Philadelphia, Pennsylvania01/2016 - 07/2020

CRIMINAL JUSTICE EXCELLENCE: Aligned operational boundaries between process and production demands. Addressing concerns utilizing the judicial records management systems (C.P.C.M.S). Compiled system-wide Census and Headcount for courts, prisons, and city administrators. Supervised special release, population control, extradition waivers, classification, sentence calculations, initial assessment, and placement. Addressed inquiries from the general public regarding judicial procedures, court appearances, trial dates, adjournments, outstanding warrants, summons, and subpoenas via call center protocol. Responsible for updating records via data entry. Knowledge of PARS and Lock and Track. Knowledge of DNA/ Megan's procedure and protocol. Knowledge of L.G.B.T.Q procedures and protocol. Training coordinator. Provide direct and continuing assistance to United States Marshall (U.S.M.) and U.S. Immigration and Customs Enforcement (ICE) personnel and officials of other Federal agencies, in helping to identify individuals who pose a threat to national security and public safety. Trained internal staff on administrative processes, work instructions and pro
cedures to facilitate consistent and seamless First Judicial procedural operational court release and commitment within the prisons.Supervisor / Philadelphia Department of Prisons - Philadelphia, Pennsylvania

Supervisor / Philadelphia Department of Prisons - Philadelphia, Pennsylvania01/2007 - 01/2015

Held positions as Correctional Sergeant. Provided oversight for work assignments, evaluations, disciplinary matters, and performance monitoring. Enforce rules and keep order within jails or prisons. Supervised activity of inmate. Aid in rehabilitation and counseling of offenders. Inspect facilities to ensure that they meet standards. Prevented the introduction of contraband. Conduct periodic patrols of quarters and work areas. Initiate counts of inmates at regular and irregular intervals; maintain control and discipline including use of physical restraint and restraining devices. Systematized custody levels. Enforced L.G.B.TQ. protocol. Systematized master equipment list for supplies and weapons inventory. Executed and conducted training on policy procedures. Responsible scheduling training and post assignments. Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless correctional operation.

Corrections Officer / Philadelphia Department of Prisons - Philadelphia , Pennsylvania01/2005 - 01/2007

Attended regular training and maintained appropriate certifications. Assisted in restraining violent and unruly inmates. Monitored behavior of inmates to prevent escape attempts, crime and other dangerous activities. Contributed to treatment staffing team developing rehabilitative program for juveniles. Recommended changes in procedures to emphasize officer safety. Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides. Maintained daily logs of shift activity. Conducted cell and illegal substance checks. Maintained correct physical head count at all times. Maintained clear and open communications with all facility areas to support efficient and safe operations. Informed inmates and visitors of rules, safety and security procedures and responsibilities.

Police Detention Officer / Philadelphia Police Department Detention Unit - Philadelphia, Pennsylvania01/1994 - 01/2005

Maintains the safety and security of all personnel, prisoners, and jail. Monitor jail alarms, control doors, and surveillance equipment. Prepares release orders under Pennsylvania First Judicial court protocol. Maintains court records. Record prisoners into jail processing center. Furnished information to bail bondsmen, families, attorneys, court officials, and other law enforcement personnel. Conducted Live Scan fingerprint and photography. Knowledge of the Preliminary Arraignment System (PARS)

Education and Training
Liberty University - Lynchburg, VA05/2019Master of Science: Criminal Justice Public Administration
Wilmington University - New Castle, DE05/2017Master of Science: Administration of Human Services
Wilmington University - New Castle, DE05/2016Bachelor of Science: Psychology
Community College of Philadelphia - Philadelphia, PA05/2001Associate of Science: Business Administration
Membership in Professional Organizations

Omega Nu Lambda National Honor Society

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Resume Overview

Companies Worked For:

  • Philadelphia Department of Prisons C.M.R.
  • Philadelphia Department of Prisons
  • Philadelphia Police Department Detention Unit

School Attended

  • Liberty University
  • Wilmington University
  • Community College of Philadelphia

Job Titles Held:

  • Operations Supervisor
  • Supervisor
  • Corrections Officer
  • Police Detention Officer

Degrees

  • Liberty University - Lynchburg, VA 05/2019 Master of Science : Criminal Justice Public Administration
    Wilmington University - New Castle, DE 05/2017 Master of Science : Administration of Human Services
    Wilmington University - New Castle, DE 05/2016 Bachelor of Science : Psychology
    Community College of Philadelphia - Philadelphia, PA 05/2001 Associate of Science : Business Administration

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