operations supervisor resume example with 4+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

  • Great customer service skills, including tact, resourcefulness, and poise
  • Excellent communication skills
  • Attentive and great attention to detail
  • Strong decision-making skills
  • Ability to lead groups of people and coordinate action during stressful situations
  • First aid and CPR certified.
Champlin Park High School Champlin, MN Expected in 06/2019 High School : - GPA :
Work History
Accor Hotels - Operations Supervisor
Los Angeles, CA, 03/2022 - Current
  • Motivated and trained employees to maximize team productivity.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
  • Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
  • Encouraged and promoted ideas aligned to business needs and benefits.
  • Supervised 20 employees on evening shift, overseeing efficiency of club maintenance and cleanliness.
  • Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
  • Developed and deepened relationships with customers, vendors and internal stakeholders.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
Marriott International - Shipping and Receiving Manager
New Braunfels, TX, 02/2021 - 01/2022
  • Negotiated with 6 different freight companies and received annual contracts resulting in cost savings of 30%.
  • Pulled, verified and packaged items for shipment.
  • Operated forklifts, lift trucks and hand trucks to move items around warehouse.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS and DHL shipping companies.
  • Organized storage areas to optimize materials movements and minimize labor hours.
  • Prepared shipping documents and invoices, processed payments and fielded client questions.
  • Communicated with vendor representatives to resolve damaged shipments and item shortages.
  • Lead team of 10 employees packaging, palletizing and shipping up to 50 boxes per day.
  • Supported outside sales personnel on customer-related efforts and visits to grow sales.
  • Worked with vendors to schedule more than 15 daily pickups and 20 weekly deliveries.
Jeld-Wen - Assembly Line Worker
Ringtown, PA, 04/2020 - 11/2020
  • Used established assembly instructions to complete jobs quickly, accurately and with zero errors.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Boxed, labeled and transported items to support assembly operations.
  • Assisted quality assurance by inspecting items and removing defective parts.
Colonial Williamsburg Foundation - Irrigation Technician
Williamsburg, VA, 11/2019 - 03/2020
  • Delivered high level of customer support by servicing malfunctioning systems within hours of complaint calls.
  • Established lucrative customer relationships by using effective communication and active listening skills.
  • Inspected sprinkler heads across grounds hourly and identified maintenance needs.
  • Maintained irrigation systems, recirculators and water features in excellent condition through continuous upkeep.
  • Drove equipment from one site to another to deliver tools and complete jobs.
  • Applied pesticides, herbicides and fungicides to crops to enhance growth.
Briggs And Stratton Corporation - Oil Change Technician
Greenbriar, GA, 06/2018 - 10/2019
  • Kept shop areas neat, clean and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect and cool engine.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Greeted customers and answered questions about oil changes and other services.
  • Engaged in customer follow-up phone calls to promote quality and consumer satisfaction.
  • Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
The Boar's Head - Childcare Provider
Charlottesville, VA, 09/2017 - 05/2018
  • Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
  • Maintained effective schedule balance between rest periods, active play and instruction.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Introduced children to educational games and activities to boost learning.
  • Led children in creative, athletic and educational activities while maintaining safe and orderly group.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Cared for children ages 12 to 6 in nurturing and age-appropriate way.
  • Consulted with families to discuss activities and behaviors of each child.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.

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Resume Overview

School Attended

  • Champlin Park High School

Job Titles Held:

  • Operations Supervisor
  • Shipping and Receiving Manager
  • Assembly Line Worker
  • Irrigation Technician
  • Oil Change Technician
  • Childcare Provider


  • High School

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