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Operations Supervisor Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Skills
  • Expert in Microsoft Office (Excel, PowerPoint, Word), Adobe Photoshop and InDesign, SPSS, and Tableau
  • Expert in Google Analytics and Ads, AC Nielsen, Hootsuite, and HubSpot
  • Expert in Wordpress
  • Project planning/management
Education
York University, Schulich School of Business Toronto, Ontario, Canada, Expected in 05/2022 Master of Marketing : Marketing - GPA :
  • GPA: 3.85/4.00
  • Dean's List Honoree 2020/2022
Mount Saint Vincent University Halifax, Nova Scotia, Canada, Expected in 05/2018 BBA : Management - GPA :
  • GPA: 3.91/4.00
  • Dean's List Honoree 2016/2017
Fujian Agriculture And Forestry University (FAFU) Fuzhou, Fujian, China, Expected in 06/2015 Bachelor of Science : Agriculture - GPA :
  • GPA: 3.70/4.00
Jessica
Claire
Summary

A recent graduate completing the Master of Marketing degree at the Schulich School of Business eager to contribute developed knowledge in a marketing role. Different previous roles have strengthened capabilities in various areas, including communication, data analytics and project planning/management. Driven, hard-working, detail- and results-oriented team leader with a history of streamlining operations and increasing productivity.

Work Experience
Tenneco Automotive - Operations Supervisor
Marshall, MI, 04/2019 - 03/2020
  • Directly managed a team of 4 in seafood export operations (2 export flights per week, 250 tons of seafood per flight)
  • Monitored weekly key performance indicators such as purchase price and export quantity to make timely adjustments and maintain the on-track status of export operations
  • Improved the accuracy of each million-dollar export flight to nearly 100% through developing and implementing a new, strict documentation audit process
  • Developed and implemented strategies and initiatives to improve 30% efficiency, handle most emergencies, and ensure 100% accuracy once again for the export weekly
  • Motivated, mentored and trained team members to maximize team productivity
Advocates - Administrative Assistant
Paxton, MA, 08/2018 - 04/2019
  • Verified data when processing export documents to increase accuracy by 50%
  • Maintained and updated databases of export documentation, invoices, warehouse inventory, price lists, and supplier lists by reviewing over 200 documents weekly
  • Maintained contact with existing suppliers (more than 20 suppliers) and sought and built 3 new supplier relationships during a period of company expansion
  • Developed new office procedures for document organization, boosting office efficiency by 25%
  • Developed and implemented new seafood shrinkage and mortality calculation formula and claim process, claiming over $10,000 from suppliers every month
Superb Compass Immigration & Education Consulting Inc. - Immigration Consulting Assistant
City, STATE, 05/2018 - 08/2018
  • Communicated with at least 10 clients weekly to discuss customer's needs and prepare for documentation
  • Managed up to 40 cases biweekly
  • Managed the company's social media by using HootSuite and HubSpot to create a cross-media post schedule and connect with customers
  • Utilized Google Ads to target specific potential customers by using SEO skills
  • Boosted sales by 30% within two months through promoting immigration options among the international community and cultivating customer loyalty
Mount Saint Vincent University - International Student Liaison & Event Coordinator
City, STATE, 05/2017 - 04/2018
  • Developed and implemented over 10 university events in one academic year, all with detailed plans, such as the international student orientation and 2-day summer trip
  • Designed taglines and posters for events and promoted them through a combination of website, social media, email, and physical ways, resulting in at least 100 participants for each event
  • Prepared events through coordinating with volunteers, university departments, student union and student societies, boosting work efficiency by 50% and student engagement by 60%
  • Reviewed and managed financial aspects of the event, such as budgets and expenditures, saving at least $1000 for each event
  • Developed and deepened relationships with at least 10 international students weekly through monitoring volunteer projects and resolving concerns
Volunteer and Leadership Experience

2018 Best Conference Volunteer Leader, 03/2018

EduNova Co-operative Ltd., Halifax, Nova Scotia, Canada

  • Led volunteer team to prepare and organize the event

2017 Best Conference Student Volunteer, 02/2017

EduNova Co-operative Ltd., Halifax, Nova Scotia, Canada

  • Prepared and organized the event with other volunteers

International Student Volunteer Program, 01/2017 - 04/2017
Mount Saint Vincent University, Halifax, Nova Scotia, Canada

  • Helped university department project planner planning activities
  • Designed promotional poster and tagline, also promoting activities through networking, social media, poster and email

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Resume Overview

School Attended
  • York University, Schulich School of Business
  • Mount Saint Vincent University
  • Fujian Agriculture And Forestry University (FAFU)
Job Titles Held:
  • Operations Supervisor
  • Administrative Assistant
  • Immigration Consulting Assistant
  • International Student Liaison & Event Coordinator
Degrees
  • Master of Marketing
  • BBA
  • Bachelor of Science