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Operations Supervisor Resume Example

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OPERATIONS SUPERVISOR
Summary

Driven and decisive Human Resource Manager offering 13+ years of experience managing human resources teams to deliver compliance, personnel communication and workforce programs. Flexible and focused with expertise in recruitment and retention, mediation, staff training and development and complex problem resolution. Develops and implements HR strategies and initiatives aligned with overall business strategy.

Skills
  • Suicide prevention specialist
  • Strategic planner
  • Staff development
  • Records maintenance
  • Interviewing abilities
  • Training development
  • Leadership development
  • Microsoft Office
  • Friendly, positive attitude
  • Experience in leadership
  • Team management
  • Social media marketing
  • Marketing
  • Delegation
  • Case management
  • Dedicated
  • Performance management
  • Team Building/Leadership
  • Product management
  • Organizational Management
  • High-pressure environments
  • Customer relationship management
  • Troubleshooting and problem solving
  • Flexible
  • Document control
  • Sales presentations
  • Quality assurance and control
Work History
Company Name | City, StateOperations Supervisor04/2014 - 04/2018
  • Subject matter expert on recruiting; supported 304 candidates, 40 district offices, and seven regional offices; supported two Military Entrance Processing Stations across two states.
  • Applied technical expertise and program administration skills to develop and implement HR programs, including marketing, training and development, employee development, outreach and recruitment, and job classification studies.
  • Gatekeeper that ensured organizational compliance with established rules, regulations and methodologies to ensure the office's ran efficiently.
  • Consulted with leadership and provided advice in areas such as compensation flexibilities and other methods to help recruit, manage and retain employees.
  • Developed, assembled and delivered briefings, project papers, status reports and correspondence to foster understanding and acceptance of findings and recommendations.
  • Advised employees and applicants of vacancy and qualification information, including employee rights and benefits, and proper completion of necessary forms; resolved routine problems with an emphasis on quality customer service.
  • Instrumental in the Organization exceeding its 2016 volume mission' recognized by the CEO as #1 in the Organization.
  • Trained over 345 human resource managers and 7 Chief Operating Officers on the Systematic Alien Verification for Entitlements Program; Resulted in a 90% increase in alien new hires from the previous year.
  • Selected as Top Operations Supervisor of the year.
  • Received Meritorious Metal for outstanding work as Operations Supervisor.
Company Name | City, StateSenior Advisor03/2012 - 07/2014
  • Lead, train, and supervised 76 soldiers in a Army Recruiting Company; dispersed area of 1,849 square miles.
  • Responsible for health, safety, morale and training of 165 soldiers, set high standards of conduct, training, professional development and operations.
  • Controls and synchronized facilities, equipment, and vehicles valued in access of $1,500,000.00.
  • Plans, coordinates and supervises all activities that support the company mission; promote community awareness.
  • Streamlined the process and trained the Battalion on active duty operational support; resulted in battalion ranking #1 in Brigade using this combat multiplier.
  • Demonstrated expertise resulted in Company achieving 175% Regular Army and Army Reserve high school production recruiting objective FY 17.
  • Selected as Top recruiter converter in the battalion.
Company Name | City, StateCareer Counselor08/2009 - 02/2012
  • Supervised the Army Liaison Office in a Military Entrance Processing Station (MEPS) consisting of 7 Human Resource Specialists and one Security Technician; applicants from 30 recruiting stations; The liaison for commanders from 15 U.S. Army Reserve units covering all the units in Indiana.
  • Interviewed and processed over 300 qualified applicants for hire; presented, counseled and recommended courses of action on specific new hire options.
  • Utilized extensive technical knowledge of regulations, automated systems and advance techniques to counsel prospective employees.
  • Affected enlistment contracts for new enlistees and incentive contracts of up to $ 150,000 per qualified enlistee.
  • Selected Top Career Counselor of the year.
  • Received Meritorious Metal; Second highest award you can receive during peace time.
Company Name | City, StateRecruitment Specialist08/2005 - 10/2009
  • Managed a recruiting office of nine sales and marketing staff.
  • Recruited and interviewed over 200 potential candidates per year.
  • Implemented and conducted Army awareness programs throughout an area covering 36 square miles with a population of 546,826.
  • Maintained a network of influencers to include parents, educators and community officials in 11 high schools and four colleges.
  • Budgeted and managed marketing funds and resources in excess of $20,000.
  • Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
  • Selected as the Top producing recruiter in FY 07.
  • Selected to be Team Leader over 9 of my peers.
Education
University Of Texas Tyler | CityMBA in Healthcare Management
University Of Louisville | CityBachelor of Science in Occupational Training and Development2005
Additional Information
  • Security Clearance: Active Secret Security Clearance
  • Type 40 words per minute
  • Willing to relocate within a 2 weeks notice
Additional Training
  • Recruiter Course 2005
  • Station Commander Course
  • Guidance Counselor Course 2009
  • Commander and First Sergeant Course 2013
  • Sexual Harassment and Assault
  • EO/EEO Course
  • Victim Advocate Course
  • Suicide Prevention Course
  • Active Secret Security Clearance
  • Type 40 words per minute
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Resume Overview

School Attended

  • University Of Texas Tyler
  • University Of Louisville

Job Titles Held:

  • Operations Supervisor
  • Senior Advisor
  • Career Counselor
  • Recruitment Specialist

Degrees

  • MBA in Healthcare Management
    Bachelor of Science in Occupational Training and Development

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