LiveCareer-Resume

operations specialist resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary
Customer Service Pro offers 10 years of customer service experience with the aptitude for learning new processes and systems. Crossed trained in Visual Merchandising, Operations, and Inventory Management.
Accomplishments
  • Averaged a 90% Customer satisfaction rate through customer survey responses.
  • Selected for a 6 Month Mentorship program with Apple where I coached my peers through feedback, taught out product knowledge, and assisted with interviewing new candidates.
Work History
Operations Specialist, 11/2015 to Current
Bear Flag RoboticsSalinas, CA,
  • Contributed to maintaining a 99.5% accuracy in store\'s inventory.
  • Performed daily cycle counts and reported discrepancies.
  • Utilized SAP systems to monitor, track, and research product movements.
  • Collaborated with our Business team to fulfill commercial orders.
  • Fulfilled customer web orders.
  • Owned AOR for Visual Merchandising. (Planograms, Demo Maintenance)
  • POC for all Apple product launches and Third Party Product.
  • Imaged and monitored floor demo product.
  • Shipping and Receiving.

Sales Specialist, 11/2014 to Current
Commonwealth Assisted LivingAbingdon, VA,
  • Sold Apple hardware and software.
  • Highly skilled and trained in troubleshooting Apple hardware and software.
  • Completed a mentorship program where I coached and trained my peers in customer service and retail systems.
  • Received high feedback through Customer Satisfaction surveys.
  • Experienced sales person.
  • A part of the Apple Visual team.

Assistant Store Manager, 11/2012 to 10/2014
Lakeshore Learning MaterialsGreensboro, NC,

  • Increased store sales through product education and coaching.
  • Won multiple sales awards.
  • Interim Store Manager during Store Managers LOA.
  • Reported to the district manager regarding all store and staff issues.
  • Scheduling, Ordering, Visual Merchandising.

Education
Associate of Arts: Screenwriting, Expected in 2016 to De Anza College - Cupertino, CA
GPA:
  • Won 3rd place in the Annual De Anza Screenwriting Contest.


Associate of Arts: Liberal Arts emphasis in Arts and Letters, Expected in 2016 to De Anza College - Cupertino, CA
GPA:
Skills
Mac OS X, Final Cut Pro, iMovie, Celtx, Project Management, Management, Microsoft Office, Visual Merchandising, Written Communication, Screenwriting, Customer Service, IOS

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Resume Overview

School Attended

  • De Anza College
  • De Anza College

Job Titles Held:

  • Operations Specialist
  • Sales Specialist
  • Assistant Store Manager

Degrees

  • Associate of Arts
  • Associate of Arts

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