Customer Service Pro offers 10 years of customer service experience with the aptitude for learning new processes and systems. Crossed trained in Visual Merchandising, Operations, and Inventory Management.
Averaged a 90% Customer satisfaction rate through customer survey responses.
Selected for a 6 Month Mentorship program with Apple where I coached my peers through feedback, taught out product knowledge, and assisted with interviewing new candidates.
Work History
Operations SpecialistNov 2015 - Current Apple Inc.San Jose, CA
Contributed to maintaining a 99.5% accuracy in store\'s inventory.
Performed daily cycle counts and reported discrepancies.
Utilized SAP systems to monitor, track, and research product movements.
Collaborated with our Business team to fulfill commercial orders.
Fulfilled customer web orders.
Owned AOR for Visual Merchandising. (Planograms, Demo Maintenance)
POC for all Apple product launches and Third Party Product.
Imaged and monitored floor demo product.
Shipping and Receiving.
Sales SpecialistNov 2014 - Current Apple Inc.San Jose, CA
Sold Apple hardware and software.
Highly skilled and trained in troubleshooting Apple hardware and software.
Completed a mentorship program where I coached and trained my peers in customer service and retail systems.
Received high feedback through Customer Satisfaction surveys.
Experienced sales person.
A part of the Apple Visual team.
Assistant Store ManagerNov 2012 - Oct 2014 Cosmo ProfCampbell, CA
Increased store sales through product education and coaching.
Won multiple sales awards.
Interim Store Manager during Store Managers LOA.
Reported to the district manager regarding all store and staff issues.
Scheduling, Ordering, Visual Merchandising.
Education
Associate of Arts: Screenwriting2016 De Anza CollegeCupertino, CA
Won 3rd place in the Annual De Anza Screenwriting Contest.
Associate of Arts: Liberal Arts emphasis in Arts and Letters2016 De Anza CollegeCupertino, CA
Skills
Mac OS X, Final Cut Pro, iMovie, Celtx, Project Management, Management, Microsoft Office, Visual
Merchandising, Written Communication, Screenwriting, Customer Service, IOS
