operations specialist resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary
Customer Service Pro offers 10 years of customer service experience with the aptitude for learning new processes and systems. Crossed trained in Visual Merchandising, Operations, and Inventory Management.
  • Averaged a 90% Customer satisfaction rate through customer survey responses.
  • Selected for a 6 Month Mentorship program with Apple where I coached my peers through feedback, taught out product knowledge, and assisted with interviewing new candidates.
Work History
Operations Specialist, 11/2015 to Current
Bear Flag RoboticsSalinas, CA,
  • Contributed to maintaining a 99.5% accuracy in store\'s inventory.
  • Performed daily cycle counts and reported discrepancies.
  • Utilized SAP systems to monitor, track, and research product movements.
  • Collaborated with our Business team to fulfill commercial orders.
  • Fulfilled customer web orders.
  • Owned AOR for Visual Merchandising. (Planograms, Demo Maintenance)
  • POC for all Apple product launches and Third Party Product.
  • Imaged and monitored floor demo product.
  • Shipping and Receiving.

Sales Specialist, 11/2014 to Current
Commonwealth Assisted LivingAbingdon, VA,
  • Sold Apple hardware and software.
  • Highly skilled and trained in troubleshooting Apple hardware and software.
  • Completed a mentorship program where I coached and trained my peers in customer service and retail systems.
  • Received high feedback through Customer Satisfaction surveys.
  • Experienced sales person.
  • A part of the Apple Visual team.

Assistant Store Manager, 11/2012 to 10/2014
Lakeshore Learning MaterialsGreensboro, NC,

  • Increased store sales through product education and coaching.
  • Won multiple sales awards.
  • Interim Store Manager during Store Managers LOA.
  • Reported to the district manager regarding all store and staff issues.
  • Scheduling, Ordering, Visual Merchandising.

Associate of Arts: Screenwriting, Expected in 2016 to De Anza College - Cupertino, CA
  • Won 3rd place in the Annual De Anza Screenwriting Contest.

Associate of Arts: Liberal Arts emphasis in Arts and Letters, Expected in 2016 to De Anza College - Cupertino, CA
Mac OS X, Final Cut Pro, iMovie, Celtx, Project Management, Management, Microsoft Office, Visual Merchandising, Written Communication, Screenwriting, Customer Service, IOS

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Resume Overview

School Attended

  • De Anza College
  • De Anza College

Job Titles Held:

  • Operations Specialist
  • Sales Specialist
  • Assistant Store Manager


  • Associate of Arts
  • Associate of Arts

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