I am a life long hospitality professional who has held every position there is to hold within an operation and understand the specifics of how every positions works or needs to work. I am a fun, honest and business savvy individual who has the tools necessary to oversee and educate any given team and its members. My goal is to work with a group of business savvy individuals who understand the business world as I do and are looking for a person for long-term stability.
Employee recruitment expertise
Staff development talent
Full service restaurant background
Hiring and training
STARR Events @ New York Botanical GardenBronx, NYOperations/Restaurant Manager
Managed multiple sites within operation including restaurant, retail, taco truck, various kiosks and events Successfully lowered inherited beverage inventory 25% in one month, while maintaining accurate inventory levels for all business related needs i.e.
restaurant bar, events bar and retail sales Successfully implemented labor controls and lowered labor costs for multiple departments within operation Acted as company Liaison with New York Botanical Garden Maintenance, Security and Events Vice Presidents Oversaw maintenance and maintenance related equipment including golf carts, power washers, power tools and various other related materials Handled hiring, discipline and termination related responsibilities for multiple departments Improved communication within management by instituting various follow up techniques and accountability measures.
Hotel Beacon/Beacon BarNew York, NYBar Manager
Managed Hotel Bar next to world Famous Beacon Theatre (Same ownership) Set up protocols for following Health Department regulations, receiving an "A" on 11/13 Created and priced out menu for tapas style establishment Oversaw proper inventory controls relating to both non perishable and perishable goods Held daily service meetings to establish unity and positive working conditions with staff Booked events as needed Worked with multiple departments to promote a positive experience for VIP guests.
JTP Restaurant GroupNew York, NYBuyer/Manager
Managed two different locations within NYC Set up programs with various vendors, suppliers and market representatives to ensure best pricing for company Established proper kitchen protocols with regards to HACCP, health code and fire code Worked with managers and service staff to help build their skills in regards to, but not limited to, public speaking, educating customers and problem solving Held daily service meetings to establish unity and positive working conditions with staff.
B.B. King Blues Club and Lucille's GrillNew York, NYRestaurant Manager
Organized meetings & demonstrated to the wait staff, runners and bussers proper service and dining room procedures in accordance with a NYC landmark restaurant Created work schedule for staff numbering 25-40 members Conducted weekly inventories on beverage, glassware, chinaware and silverware Worked closely with vendors to ensure establishment was properly stocked on all necessary items Responsible for staffing, coaching, reprimanding and terminating employees Worked closely with live entertainment and their representation to ensure satisfaction for artists, staff and customers Held "In service training" classes on food, spirits and service with Executive Chef and beverage suppliers.
Grand Central Oyster BarNew York, NYService Manager
Organized meetings & demonstrated to the wait staff on proper service and dining room procedures.
Delegated food service responsibilities to a staff with more than 50 different positions.
Created work schedules based on union guidelines Expedited meals during peak of dinner service.
Conducted inventory controls including purchasing of beer and spirits.
Oversaw parties numbering five hundred or more Designed menus including chefs daily specials.
SUNY ROCKLAND COMMUNITY COLLEGESuffern, NYNew York City Food Handlers Certified
administrative, approach, coaching, customer service skills, hiring, human relations, inventory levels, inventory, market, materials, meetings, Micros, next, peak, power tools, pricing, problem solving, protocols, public speaking, purchasing, receiving, retail, retail sales, scheduling, staff development, staffing, Theatre