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operations manager resume example with 16+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Advanced Operations Manager offering over 14 years of experience and proven success in manufacturing and production, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve personal and professional goals.

Skills
  • Customer service
  • Financial Management
  • Lean manufacturing and quality systems
  • Business operations
  • Distribution center management
  • Staff Management
  • Employee relations and conflict resolution
  • Operations Management
  • Teamwork / Collaboration
  • Project Management
  • Key Performance Indicators (KPIs)
Work History
Operations Manager, 03/2011 - Current
First Watch Restaurants Gaithersburg, MD,
  • Assessed financial statements, sales, supply, and pricing reports to evaluate sales and profit performance, develop targeted improvements and implementEd changes resulting in 46% profit growth.
  • Reviewed company's strategic plans and developed departmental goals and standards to support vision.
  • Upholds company's vision and values by successfully engaging and motivating store teams to provide exceptional customer/donor service in all departments of store.
  • Demonstrates and promotes team member safety/risk prevention within workplace through training and upholding policies.
  • Created process and tools that are utilized district and region wide; scheduling templates and labor management tracking.
  • Tapped to partner with Director of Store Planning & Development as voice for field Career Highlight: Received President's Club Award in 2016 and 2019 in recognition for exceeding profit targets.
  • Recruited, hired and trained personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
  • Improved team engagement from 40% to 51%.
Customer Service Manager, 11/2009 - 03/2011
Pro Mach Inc Washington, MO,
  • Developed daily sales goals for team members based on results of previous years and current business trends
  • Trained cashier staff in superior customer service skills while maintaining highest accuracy of cash handling, promoted drills, competitions, and speed timing tests, resulted in increased checkout speed from average 70% to over 90%
  • Executed team member performance evaluations to make necessary improvements
  • Ensured that employees recognize importance of their contributions to whole, and demonstrated to each one appreciation for value that he or she delivered to store overall
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives
  • Exceeded team goals and collaborated with staff members


    to implement customer service initiatives
  • Conferred with customers about concerns with products or services to resolve problems and drive sales
Store Manager/District Manager, 11/2004 - 11/2009
Inga Stepanova City, STATE,
  • Organized team building activities designed for motivating and maintaining high employee morale
  • Provided training and development for store management and employees, to ensure consistent delivery of customer service and other company standards
  • Promoted brand image by maintaining visual merchandising standards, product rotation and conducting regularly inventories
  • Utilized store financial reports, including but not limited to P&L to find financial opportunities and problem solve
  • Actively recruited, hired and trained employees and management
  • Manage daily store operations to maximize sales, profit and customer service Accomplishments
  • Earned "Presidents Club" Award in 2016 and 2019 for exceeding profit plans
  • Reduced lost workdays and recordable incidents from 13 to 2 by implementing safety awareness program
  • Promoted to DMIT after 2 years with company
Education
BBA: BUSINESS, Expected in 06/2015
-
University of Washington - TACOMA, WA,
GPA:
Status -

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Resume Overview

School Attended

  • University of Washington

Job Titles Held:

  • Operations Manager
  • Customer Service Manager
  • Store Manager/District Manager

Degrees

  • BBA

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