LiveCareer-Resume

operations manager resume example with 7+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated and organized financial professional with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Skills
  • Customer Service
  • Budget Development and Management
  • Cost Reduction and Containment
  • Multi-Unit Operations Management
  • Maintaining Compliance
  • Problem-Solving
  • Workforce Training
  • Team Leadership
  • Staff Training and Development
  • Operations Monitoring
  • Decision Making
  • Goal Setting
  • Performance Monitoring
  • Systems Implementation
  • Inventory Management
  • Logistics Oversight
  • Staff Management
  • Policies and Procedures Implementation
  • Focus and Follow-Through
  • Recruitment and Hiring
  • Supplier Monitoring
  • Quality Assurance
Experience
05/2022 to 06/2023 Operations Manager Andersen Tax | San Jose, CA,
  • Operational Efficiency: Streamline and optimize the operational processes, ensuring maximum efficiency and productivity. Develop and implement strategies to improve overall operational performance, reduce costs, and enhance service quality.
  • Logistics Coordination: Oversee all aspects of logistics, including scheduling and dispatching of moving ALL crews, coordinating transportation, and managing inventory. Ensure timely and accurate delivery of services to meet customer requirements.
  • Staff Management: Supervise ALL employees and contractors (14-20 crews) and provide leadership to the moving and piano experts team. Recruit, train, and evaluate staff members, ensuring they have the necessary skills and resources to perform their duties effectively. Foster a positive work environment and promote teamwork and professional development.
  • Customer Service: Maintain a high level of customer satisfaction by addressing customer inquiries, concerns, and complaints promptly and professionally. Monitor service quality and implement strategies to continuously improve the customer experience.
  • Financial Management: Collaborate with the finance department to develop and manage budgets, track expenses, and identify areas for cost savings. Monitor financial performance
  • Safety and Compliance: Ensure compliance with industry regulations and safety standards. Implement and enforce proper safety protocols to protect employees, customers, and assets. Conduct regular safety inspections and train employees on best practices.
  • Vendor Management: Establish and maintain strong relationships with suppliers, contractors, and other business partners. Negotiate contracts, monitor performance, and resolve any issues or disputes that may arise.
  • Continuous Improvement: Identify opportunities for process improvement and innovation. Analyze operational data and metrics to identify trends, bottlenecks, and areas for optimization. Implement best practices and technology solutions to enhance operational efficiency.
08/2021 to 04/2022 Warehouse Manager Reser's Fine Foods Stay Connected Email Address | Pasco, WA,
  • Operations Manager/Warehouse manager
  • Oversee Amazon Seller Central, Amazon Vendor Central, Walmart, Wayfair, Overstock, Faire and Tundra marketplaces within Forever Floral
  • Oversee 60+ employees
  • Handle all warehouse/OPS hiring
  • Handle all day to day operations (incoming shipments / outgoing shipments)
  • Manage ERP (Fishbowl & Warehouse OS)
  • Implement new WMS (Warehouse OS)
  • Procure materials from Chinese and India vendors
  • Oversee production of kits/finished goods
  • Completed and instructed associates on program and daily SOPs
04/2018 to 08/2021 Warehouse Manager Reser's Fine Foods Stay Connected Email Address | Vista, CA,
  • Simpli is an e-commerce company (simplipleasure.com) which deals specifically with b2c (business to customer)
  • Oversaw pick and pack
  • Oversaw receiving and storage or goods
  • Oversaw quarterly full inventory audits
  • Built relationships with carries as well as negotiation small parcel rates (usps, dhl, ups and fedex)
  • Set up initial warehouse in April of 2018
  • Completed warehouse move in September 2019 to a larger facility
  • Liaison for Canadian headquarters and SLC team
  • Handled employee discipline and assisted with HR
  • Ran employees payroll
  • Managed 6 warehouse employees and 8 customer care employees
  • Assisted with financial reporting (built a stats dashboard)
  • In charge of ordering supplies for entirety of warehouse
  • Assisted with product cataloging
  • Followed OSHA regulations
  • Scheduled LTL pickups and shipments
06/2015 to 03/2018 Medical Sales Representative Carpenter Health Network | Pensacola, FL,
  • Medical supply company
  • Met with doctors and nurses multiple times daily to discuss medical products from gloves to syringes to masks
  • Cold calling and essentially knocking on medical spaces doors in my designated area of Henderson, NV
  • Was available 24/7 for phone calls and emergency orders
  • Assisted with organizing warehouse and goods
  • Filled sales orders personally or assisted with logistical planning of goods to be delivered
Education and Training
Expected in 05/2013 to to Bachelor of Science | Business Utah Valley University, Orem, UT GPA:

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Resume Overview

School Attended

  • Utah Valley University

Job Titles Held:

  • Operations Manager
  • Warehouse Manager
  • Warehouse Manager
  • Medical Sales Representative

Degrees

  • Bachelor of Science

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