LiveCareer-Resume

operations manager customer service representative resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Dedicated and organized Operations Manager and effective leader with over 20 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management, and process improvement. Possess in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion. Effective and loyal cross-functional communicator and problem solver seeking to leverage background into operations or assistant management role with progressive organization. I am also well versed in social media marketing.

Skills
  • Service operations management
  • Customer database management
  • Business operations management
  • Administrative operations
  • Customer service management
Experience
09/2019 to Current
Operations Manager /Customer Service Representative Williams Lea Green Bay, WI,
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Improved morale and management communication by creating employee recognition and rewards practices.
01/2019 to 08/2019
Receptionist Coffee And Bagel Brands Amherst, OH,
  • Answered and directed incoming calls using multi-line telephone system.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Rendered information to callers and drafted office emails.
  • Prepared, compiled and filed documents as well as reports presented to various parties.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Processed payments and updated accounts to reflect balance changes.
05/1997 to 08/2007
Assistant Manager Joseph And Friends Salon And Spa City, STATE,
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Delegated daily tasks to team members to optimize group productivity.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Supported sales management initiatives to optimize business development.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.
Education and Training
Expected in 03/2000 to to
High School Diploma:
Independence High School Magnet - Roswell , GA
GPA:
Expected in 02/2006 to to
Business : Business Administration And Management
Aveda Institute - New Orleans, LA
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Independence High School Magnet
  • Aveda Institute

Job Titles Held:

  • Operations Manager /Customer Service Representative
  • Receptionist
  • Assistant Manager

Degrees

  • High School Diploma
  • Business

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: