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operations manager customer experience resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Skills
  • Staff Training and Development
  • Decision Making
  • Team Leadership
  • Performance Monitoring
  • Financial and Cash Flow Analyses
  • Incidents Management
  • Maintaining Compliance
  • Multi-Unit Operations Management
  • Problem-Solving
  • Staff Training
  • Customer Service
  • Staff Management
  • Inventory Management
  • Employee Motivation
  • Recruitment and Hiring
  • Originality and Creativity
  • Courteous with Strong Service Mindset
  • Operations Oversight
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Finance and Accounting Oversight
  • Records Organization and Management
  • Process Improvements
  • Calm and Professional Under Pressure
  • Creative Problem Solving
  • Verbal and Written Communication
  • Staff Scheduling
  • Efficient and Detail-Oriented
  • Call Documentation
  • Building Customer Trust and Loyalty
  • Multitasking and Prioritization
  • Financial Statement Review
  • Transaction Processing
  • Upbeat and Positive Personality
  • Mathematical Calculation and Reasoning
  • Customer Data Confidentiality
  • Sales Tracking
  • Customer Service Management
Experience
04/2015 to Current Operations Manager, Customer Experience Magna International Inc. | Nashville, IL,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Presented performance and productivity reports to supervisors.
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
  • Responded to information requests from superiors, providing specific documentation.
  • Tracked and replenished inventory to maintain par levels.
  • Conducted employee observations and documented findings.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Planned delivery routing, team workflows and promotional initiatives.
  • Collected customer fees, managed refunds and provided complete sales documentation.
  • Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
  • Built sustainable relationships and trust with customer accounts through open interactive communication.
  • Communicated with customers via phone, email and online chats.
04/2015 to Current Operations Manager Allianz | Lyon, MS,
  • Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
  • Managed scheduling, training and inventory control.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Delivered high level of service to clients in effort to build upon relationships for future.
  • Observed regulatory standards, including [Name of Standard], to maintain confidentiality.
  • Delivered exceptional client experience and encouraged repeat business.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Assisted customers with price checks, lifting heavy items and addressing other inquiries.
  • Mentored junior team members and managed employee relationships.
  • Took special orders in person and over telephone, generating additional revenue every month.
  • looked over clientele that came with needs to make a better life for themselves
  • helped with transitional housing intake and needs
  • was also in charge of food shares with differnt communities.
04/2010 to 11/2014 Parks Maintenence Supervisor City Of Orange City | City, STATE,
  • Removed debris and trash from surrounding areas and disposed of recyclable materials properly.
  • Kept equipment in good working order and facilities clean, neat and organized.
  • Evaluated subordinate personnel to provide constructive feedback and enhance performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated daily landscaping tasks for installations, repairs and regular maintenance.
  • Taught landscaping crew members proper techniques for new plantings and ongoing maintenance.
  • Oversaw supply and tool inventory and replenished supplies, liaising with vendors to obtain cost-effective pricing.
  • Delegated and assisted with tasks related to landscaping, lawn cultivation and tree pruning.
  • Sourced landscape and plant materials from local vendors to minimize delays or downtime.
06/1996 to 01/2010 Stay at Home Mom Self-employeed | City, STATE,
  • Consulted with teachers, parents and outside professionals to support service plan development.
  • Joined IEP meetings to observe plan development and goal establishment.
  • Monitored and reviewed treatment outcomes and goal achievement.
Education and Training
Expected in 05/1993 to to High School Diploma | Lemars Community High School, Le Mars, IA, GPA:

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Resume Overview

School Attended

  • Lemars Community High School

Job Titles Held:

  • Operations Manager, Customer Experience
  • Operations Manager
  • Parks Maintenence Supervisor
  • Stay at Home Mom

Degrees

  • High School Diploma

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