Dedicated and organized Operations Manager and effective leader with over six years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive and resourceful team builder versed in sales, management and process improvement. Possesses in-depth industry trend knowledge and shifts to offer valuable insights on opportunities for new growth and business expansion.
Skills
Issue and conflict resolution
Training & Development
Multitasking
Decision-making
Working collaboratively
Organization
Team Supervision
Solutions development
Multidisciplinary collaboration
High-pressure environments
Policies and procedures implementation
Process improvement strategies
Financial and cash flow analyses
Multi-unit operations management
Workforce training
Data evaluation
Troubleshooting and problem solving
Revenue generation
Quality assurance and control
Procedure development
Delegation
Business and Operations Management
Staff development
Experience
10/2018 to Current
Operations ManagerRaising Cane's – Austin, TX,
Delegated tasks to employees and monitored activities and task completion.
Coached and trained employees and created daily work schedules and assignments to boost efficiency and enhance operations.
Managed and mentored 50 staff members.
Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Provided coaching and reinforced standards to foster superior performance from crew members and others throughout organization.
Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Reviewed applications and resumes and recommended top candidates for interviews.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Conducted performance reviews providing coaching and feedback to benefit both company and employee.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Delivered positive customer experiences by implementing effective quality assurance practices.
Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
Improved morale and management communication by creating employee recognition and rewards practices.
Oversaw financial management activities, including budget management, accounting and payroll.
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Built upon established practice standards to improve operational performance and reduce labor costs.
Developed initiatives for process improvement and reviewed and assessed ongoing operations.
Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
Conferred with subordinate managers each day to assess needs and optimize activities.
Cultivated and strengthened relationships with customers, vendors and internal stakeholders.
Assisted in refining procedures, defining best practices and correcting reported audit issues.
Drove solutions to predominant operations issues by identifying areas of deficiency and performing root-cause analysis.
Developed incident management strategy, including troubleshooting, root cause analysis and timely resolution.
Strengthened operational efficiencies and traceability, developing organization systems for financial records and sales reports.
Performed timely and budget-complying project management on multi-faceted issues.
Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies.
Aligned operational boundaries between processes and production demands.
Diminished financial discrepancies by accurately collecting customer fees, managing refunds and providing complete sales documentation.
08/2016 to 10/2018
Service ManagerDel Grande Dealer Group – Newwark, CA,
Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
Created employee work schedules to keep shifts properly staffed.
Reviewed inventory levels and ordered supplies to keep products in stock.
Hired, trained and developed service department staff to drive performance.
Collaborated with customers to offer solutions to service needs.
03/2013 to 08/2016
Training CoordinatorAddus Homecare Corporation – Westerville, OH,
Manage the day to day activities of the restaurant, write schedules for up to 50 employees, handle guest concerns, cook menu items and prepare alcoholic and specialty beverages, count and enter inventory, receive and deposit cash and credit card transactions, hire and train employees, track and adjust to sales trends, coach and develop employees.
Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
Monitored team leader incentive and motivational programs.
Identified key skill gaps in Front of House department employees and created training classes to effectively educate target individuals.
Effectively trained instructors and supervisors on techniques for managing employees.
Education and Training
Expected in
Bachelor of Science: Biochemistry/Molecular Biology Houston Baptist University - Houston, TX, GPA:
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