Operations Manager dedicated to continuous process improvement in the face of rapidly evolving and changing environment. Extremely results-oriented and proactive in addressing and resolving problems.
Excellent Customer relations skills.
Strong analytical and organizational skills
Excellent interpersonal skills, phone manner, and office etiquette
Software: All Windows operating systems, Microsoft Word, Excel, and Powerpoint
Operations Manager, 02/2011 to Current Cape Cod Hospital – Hyannis, MA
Supervised the work of 80 Housekeepers , offering constructive feedback on their work performance
Established operational objectives and work plans and delegated assignments.
Worked directly with Nurse Managers to schedule projects that impacted their floor.
Responsible for scheduling of all Housekeepers across 3 shifts.
Responisble for completing payroll for 80 employees.
Responsible for Interviewing and hiring of Housekeepers.
Work closely with Nursing Supervisors and Admitting staff in prioritizing room turnovers.
Operations Manager, 11/2009 to 02/2011 Falmouth Hospital – Falmouth, MA
Supervised a staff of 40 Housekeepers.
Responsible for scheduling of Housekeeping staff across 3 shifts
Completed payroll for staff of 40 Housekeepers
Worked closely with Nursing Supervisors to prioritize room turnovers for patient admissions.
Worked closely with Nursing Supervisors and Charge Nurses to help coordinate projects in difficult areas.
Completed employee appraisals.
Responsible for ordering supplies.
Sr. Lotus Notes Administrator, 01/1999 to 01/2003 Cookson Electronics – Foxborough, MA
Maintained 30 world wide Lotus Notes e-mail and application servers Maintained all computer equipment for corporate office with 25 employees Coordinated installations of new software and upgrades of software and computer equipment Coordinated routine maintenance, upgrades, and new application rollout with 15 Lotus Notes Administrators located in various countries.
Systems Administrator I I, 01/1998 to 01/1999 Avid Technology – Tewksbury, MA
Responsible for Open Mail e-mail systems Resolved end user e-mail issues and e-mail server issues Participated in converting company from Macintosh desktops to Windows desktops Participated in building Windows NT server network Converted corporate headquarters HP Open Mail e-mail system to Lotus Notes e-mail system Coordinated World Wide conversion of e-mail system to Lotus Notes Coordinated end user training of new e-mail system and Windows desktops.
Systems Administrator I, 01/1997 to 01/1998 Avid Technology – Tewksbury, MA
Resolved hardware and software issues for end users as assigned by help desk.
Installed desktops for new employees and setup access accounts.
Set up printers on network.
Help Desk Coordinator, 01/1996 to 01/1997 Avid Technology – Tewksbury, MA
Answered Help Desk line and helped resolve issues when possible.
Directed unresolved issues to technician for resolution.
Put out company broadcast e-mails about system down time.
Associate of Science: Business, 1994 Massasoit Community College - Brockton, MA
Bachelor of Science: Management Information Systems, 1996 Salem Stat College - Salem, MA