Operations Manager Resume Example Company Name

OPERATIONS MANAGER

Professional Summary

Experienced Information Technology Manager with complete understanding of entire software development lifecycle. Successful in optimizing security standards, improving planning processes and managing systems implementation. Also well-versed in infrastructure technology, security planning and daily operations management. Looking for a growth-oriented position with a progressive organization.

Skills

Operations management
Inventory Management
Data Entry
Operational Improvement
Team Leadership
Quality Assurance
Security planning

Training
Customer Service
Team building
MS Office
Research
Technical Support

Interests

• Ecommerce-creating online stores and developing strategies that address key sales elements.
• Fitness and Wellness-Participate in small fitness groups that enhance mind, body and spirit.
• Studying- Courses in Cloud Architecture with Google Cloud Professional Certificate

Education

High School DiplomaJonesboro High School - City, State05/2006

Some College (No Degree): Business Administration And ManagementPaine College - City

Completed courses through my junior year. My goal is to go back and finish my degree.

Professional Experience

Operations ManagerCompany Name - City, State09/2018 - Current

Directs day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 3-member management team with related direct reports
Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution
Developed project management road map to define project objectives, time lines and milestones
Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales
Protected company assets from loss such as theft or damage by setting and enforcing effective security policies
Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies
Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users
Manage installations, upgrades and configurations of hardware and software
Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.

Ecommerce Specialist, Marketing SpecialistCompany Name - City, State04/2017 - Current

Developed marketing strategies to bring leads to Ecommerce sites Social Media and Email
Maximized advertising efforts by developing content for media relations, corporate communications and social media posts
Studied demographic data to determine optimal targets, competitor offerings and tactics for persuasion
Managed full-cycle marketing and advertising strategies including estimating costs, managing resource allocation and adjusting production schedules to ensure success
Wrote engaging and successful marketing, advertising and website copy
Optimized advertising efforts by developing content for media relations, corporate communications and posts
Identified appropriate marketing channels and target customers for campaigns
Developed campaigns and specific marketing strategies for clients
Analyzed demographic data to determine optimal targets, messaging and tactics for persuasion
Developed direct mass mailings which resulted in 30% growth of customer base

Master at Arms, Petty OfficerCompany Name - City, State06/2009 - 06/2017

Operations-designed security protocols to prevent unauthorized access to personnel, equipment, installations, materials, and information; and to safeguard them against espionage, sabotage, terrorism, damage and criminal activity
Assessed ongoing risk factors and suggested improvements to senior management
Directed efforts to mitigate threats to personnel and infrastructure, reduce risks and optimize access to critical information
Optimized planning and allocation of resourced by organizing security and administrative programs, business management operations and inventory control
Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans
Leadership-Trained security force personnel and civilians with active, real world scenarios, presentations, active investigations and explaining policies and procedures of a command
Improved security awareness by holding workshops for up to 200 military and civilian personnel
Developed improved training methods with focus on public safety and officer awareness

Lead Sales Consultant/TechCompany Name - City, State08/2013 - 04/2017

Planned and led training sessions to promote sales team professional development and sales goal reinforcement
Researched and customized service proposals for clients to meet requirements and set profitable compensation scale
Created and presented media and advertising packages to prospective customers
Contacted clients in person and on telephone to obtain feedback about services purchased
Exceeded department expectations for productivity and accuracy levels by 10%

Resume Overview

School Attended

Jonesboro High School
Paine College

Job Titles Held:

Operations Manager
Ecommerce Specialist, Marketing Specialist
Master at Arms, Petty Officer
Lead Sales Consultant/Tech

Degrees

High School Diploma
Some College (No Degree) : Business Administration And Management

Operations Manager Resume Example

Resume Score: 80%

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