SEARCH

Operations Manager Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
OPERATIONS MANAGER
Summary

Worked as Foreign Exchange coordinator in Thomas Cook ,Delhi for 2 years ,2 years experience to work as business development and coordinator at Kuehne Nagel ,Gurgaon(India). Over 5 years of experience work as Managing Director and founder of Promat Logistics Pvt Ltd ,Delhi (India)

Skills
  • Invoice processing
  • Cross-functional communication
  • Contract development
  • Conflict mediation
  • Marketing
  • Goal attainment
  • Product management
  • Project management
  • Multi-site operations
  • Continuous improvements
  • Flexible
  • Management
  • Market research, forecasting and analysis
  • Negotiations expert
  • Client relationships
  • Social media marketing
Experience
09/2012 to 04/2016
Operations ManagerPromat Logistics Pvt Ltd － Delhi, Delhi
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Established work priorities to meet contractual obligations for schedule and installations.
  • Managed profit and loss by following cash control procedures, maintaining inventory, managing labor and reviewing financial reports.
  • Developed corporate objectives and strategies collaborating on quality metrics and key performance indicators (KPI), as well as strategizing with cross-functional teams on improvement measures related to quality.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Assessed upcoming projects to forecast projected resource requirements.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.
  • Developed new banking relationships with multiple lenders to obtain favorable terms on equipment lines and operating lines of credit.
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
05/2010 to 07/2012
Business Development ExecutiveKuehne Nagel India － Delhi, Delhi
  • Liaised with high-value accounts, fostering personal relationship and top-of-mind awareness to capture emerging business opportunities early.
  • Researched economic processing factors to determine best marketing and sales strategies.
  • Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations.
  • Prepared proposals, negotiated contracts and connected with clients to drive consistent sales.
  • Developed and implemented contact quotas for cold calls, appointments and interviews based on company growth objectives and research on lead generation and prospect conversion.
  • Applied salesmanship to interactions with clients, analyzing client needs to help in accomplishing goals.
  • Identified key business opportunities, created prospect pipeline and leveraged marketing and sales intelligence solution to generate targeted, monthly leads and close deals.
  • Networked with potential customers at national conferences to identify business development techniques and new revenue streams.
  • Tracked RFPs and bids to maintain finger on pulse of industry and anticipate upcoming potential projects.
  • Marketed and developed key accounts by favorably representing company at membership and community functions.
06/2007 to 12/2009
Customer Representative, Foreign ExchangeThomas Cook India Limited － Delhi, Delhi
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Performed currency transaction reports for foreign currency.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Consulted with customers to determine best methods to resolve service and billing issues.
Education and Training
2010
Studied advanced Supply Chain Management at Kuehne Logistics University,Germany (Hamburg) and certificate in International Marketing (IIFT) ,Delhi in
2004
and Masters: Business AdministrationIILM
B.ComDelhi University
Additional Information
  • Managed warehouse and road transportation of customers with large business volumes such as Nestle, Starbucks, Barista, Cafe Coffee Day,Taco Bell, Pizza Hut ,Nestle India, Fujifilm, Coffee Board of India,Tower Vision ,Unilever Mentored and Leadership by A serial entrepreneur and an expert in the field of Supply Chain & Logistics, S. L. Ganapathi has over 40 years of experience in the logistics industry. He is a wonderful example of the entrepreneurship spirit and has mentored several budding entrepreneurs in their path of realizing their vision. S. L. Ganapathi is an engineer from CIT, Coimbatore and a management graduate from IIM Ahmedabad, '71.
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Promat Logistics Pvt Ltd
  • Kuehne Nagel India
  • Thomas Cook India Limited

School Attended

  • IILM
  • Delhi University

Job Titles Held:

  • Operations Manager
  • Business Development Executive
  • Customer Representative, Foreign Exchange

Degrees

  • Studied advanced Supply Chain Management at Kuehne Logistics University,Germany (Hamburg) and certificate in International Marketing (IIFT) ,Delhi in
    and Masters : Business Administration
    B.Com

Similar Resumes

View All
Operations-Manager-/HR-Manager-resume-sample

Operations Manager /HR Manager

Caring Touch Nursing

Roscommon, Michigan