operations manager resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Seasoned Operations Manager with 4 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

  • Mathematical Calculation and Reasoning
  • Performance Assessment
  • Records Organization and Management
  • Verbal and Written Communication
  • Administrative Management
  • Finance and Accounting Oversight
  • Human Resources Oversight
  • Recruitment and Hiring
  • Inventory Tracking and Management
  • Payroll Administration and Timekeeping
  • Budget Control
  • Problem Anticipation and Resolution
Work History
11/2020 to Current
Operations Manager Nutrien Ltd. Elwood, NE,
  • Oversaw day-to-day package delivery, ensuring more than 10,000 packages were delivered per day, delivered by fleet of 50+ fully qualified Delivery Associates.
  • Maintain full fleet of DOT regulated vehicles, ensuring entire fleet is in compliance with DOT and CHP.
  • Coordinated and approved payments for vehicle repairs to maintain daily operations. Lead operations team in recruiting, hiring and training of Delivery Associates, following self calculated formula intended to meet and exceed service goals.
  • Maximize retention and employee experiences by creating, budgeting, and implementing strategic incentives including Safety and Performance Bonus, Bi Weekly Lunches, and Loyalty and Reliability Raffles.
  • Created and implemented Performance Reviews for each employee following their 90th day of employment, which includes calculating metrics such as On Road Safety, Attendance, Standard Work, Team Work, Communication, and Ability to Perform Job duties.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports. Disputed inaccuracies on invoices as well as missed payments for service or incentives.
  • Acted as company's Human Resources generalist by conducting tasks such as disciplinary actions, performance coaching, payroll auditing and execution via Paycom and ADP, documenting injuries and leading Worker's Comp and Cal/ OSHA procedures, documenting and heading process of vehicle accidents, etc.
  • Audit Delivery Associate safety through Netradyne and Geotab's video surveillance systems and conduct Safety coaching according to California Traffic Laws
  • Uphold and inventory company assets including 70 Android Delivery Devices, 40 Voyager Fuel Cards, 150 External Batteries, 6 Macbook Airs, various vehicle accessories required by DOT and employee uniforms.
  • Create, organize, and manage employee schedules, calculated to meet and exceed daily and weekly service quotas. VTO/ITO excess staffing to minimize labor costs.
  • Communicate with Amazon management to bridge issues and achieve common goals.
  • Fill in necessary roles to maintain operations including Fleet Manager, Dispatch Associate, Delivery Associate, and Fleet Associate.
01/2018 to 11/2020
Operations Supervisor Kenco Group, Inc. Logan, NJ,
  • Directed investigations to verify and resolve customer complaints.
  • Trained 120+ new employees in various On Road procedures and gave feedback on daily work performance to increase productivity and performance.
  • Evaluated and adjusted over 50 routes based on daily needs, available workers, traffic hazards and weather conditions.
  • Went 200 days without driver accident by staying up to date and alerting drivers of traffic and weather hazards in real time.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Directed dispatching, routing and tracking of 50+ fleet vehicles.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Ordered supplies and allocated resources to personnel based on need.
  • Coordinated repairs to vehicles to maintain fleet operations.
12/2016 to 01/2018
Delivery Associate Pemcco Logistic Services Llc Jamestown, VA,
  • Completed on-time Amazon deliveries by choosing best and most efficient routes.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Delivered 200+ packages in 8 hours per day to customer doorsteps and business offices.
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Worked long shifts during peak periods to meet coverage needs.
  • Fostered positive working relationships with regular customers.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Created and submitted delivery and DOT logs.
Expected in 05/2018 to to
Associate of Arts: English Literature
El Camino College - Torrance, CA
  • Relevant Coursework Completed: Critical Thinking, Interpersonal Communications, and Business: Operations Management.
Expected in 06/2012 to to
High School Diploma:
Academy of Careers And Exploration - Helendale, CA
  • Received Citizenship Award 2012
  • Completed professional development in Creative and Business Writing

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Resume Overview

School Attended

  • El Camino College
  • Academy of Careers And Exploration

Job Titles Held:

  • Operations Manager
  • Operations Supervisor
  • Delivery Associate


  • Associate of Arts
  • High School Diploma

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