OPERATIONS / FINANCIAL LEADERSHIP - MANAGER / DIRECTOR
Versatile and results-driven leader with exemplary qualifications and experience to direct and support day-to-day business operations, lead cross-functional departments and teams, and plan and execute strategic business initiatives, projects, and programs within competitive markets to drive revenue growth. Self-motivated and eager to contribute diverse talents toward collaborating with a growth-oriented company to deliver business improvements and to achieve targeted financial goals. Utilize exceptional interpersonal and communication skills to establish rapport and productive working relationships with customers, staff, peers, and all levels of management. Seasoned leadership skills to clearly and effectively align strategy with business operations, manage large and multi-faceted projects, initiate change, and improve processes to enhance performance and overall results.
*Lead in a manner that inspires confidence, fosters performance excellence, and generates energy and personal commitment among employees to the organization's overall mission, core values, and business strategies.
*High-energy and accountable individual who excels in challenging, complex, and competitive environments recognized for high ethical standards, problem solving, troubleshooting, integrity, and professionalism.
Cost reduction and containment
Multi-unit operations management
Excel, Word, Access, OneNote, Oracle.
United States Navy Veteran.
Operations Manager February 2015 to January 2006Teleflora － Oklahoma City, OK
Held directly accountable for leveraging strong communication, problem solving, and leadership abilities to ensure the overall mission and strategies of the Inside Sales and Forms Sales Teams were consistently executed and maintained.
Managed, coordinated, and facilitated day-to-day business activities in direct accordance with identified objectives as well as oversaw the development and implementation of reporting and analysis tools.
Supported the Director of Inside Sales and VP of Sales as required including managing monthly operating expense budgets and forecasts and assisted in development of annual sales budget for revenue and units.
Developed Sales Campaign Calendar to ensure all customer segments were called to maximize revenue output and to minimize lost calls.
Created CRM tool for outbound sales to determine prior customer purchases.
Devised automated hourly and daily reporting for sales and revenue tracking and team performance.
Created a commission tool for sales rep and supervisor calculations and calculated commissions and payments.
Displayed exceptional capacity to meet deadlines, build rapport with individuals at all levels and backgrounds, and to support company objectives by facilitating an environment that achieved or exceeded expectations.
Created models for product forecasting for both purchasing and regional distribution expectations.
Held directly responsible for completing campaign reporting and analysis for real time trends regarding direction of sales.
Performed productivity and revenue reporting and analysis, developed manager/supervisor scorecards, and collaborated with the Information Technology group for the development of databases and web reporting.
Recognized by management for anticipating problems, presenting effective solutions/recommendations, team collaboration and leadership, exceeding work expectations, and consistently delivering outstanding results.
Manager January 2006 to October 2015Cox Communications － Oklahoma City, OK
Maintain full responsibility for utilizing operational and financial leadership skills to manage all aspects of the sales operations organization.
Directly accountable for planning, executing, and leading projects, initiatives, and activities in support of sales and revenue growth including reporting development, compensation and incentive plans, sales channel diversification, budget planning and forecasting, channel roll up and analysis, and performance scorecards.
Designed sales budgets/forecasts for revenue, operating expenses and key metrics providing the sales department input into strategically developing the long range plan for the company.
Implemented periodic reporting to assist in analyzing sales direction to budgets/forecast increasing year over year growth of reoccurring revenue by 59%.
Grew revenue every year for 9 years.
Directly accountable for reporting development including the creation of own reporting platform using existing software, channel key performance metrics, revenue, and top to bottom reporting for all sales channels.
Accountable for channel roll up and analysis, developing an identity management tool to account for personnel in channels, and creating cost per sales metrics allowing sales department properly analyze each sales channel to operate more efficiently within operating expense budget while exceeding desired revenue goals.
Develop and manage team members through organizational development, performance management, training and coaching, and employee relations in accordance with established policies, procedures, and standards.
Created variable compensation plans including channel specific based on driver metrics.
Developed job hierarchy that included titles and compensation expectations and devised and supported sales incentive programs.
Manage Sales operating expenses in excess of $29M/yr including budget/forecast development to sales channel.
Monitor and approve actual expenses to budget and perform roll up of operating expenses at sales channel and management levels.
Senior Analyst May 1996 to October 2004Seagate － Oklahoma City, OK
Directed and oversaw departmental activities in support of sales, revenue, and market share goals including the planning, coordination, and delivery of revenue analysis.
Created new processes with databases and spreadsheets to compile and analyze commission payments, streamlined sales rep measurements and quota process, and regularly performed sales rep commission calculations, payments, analysis, target/goal setting, and sales plan analysis.
Direct responsibility for performing analysis of quarterly revenue of $1.6B and providing detailed reports to Sales Management and Sales Reps in order to support their ability to drive corporate business objectives.
Instrumental in reducing/decreasing commission support FTE, commission processing time, and commission payments through the effective use and development of systems, processes, spreadsheets, and databases.
Utilized Six Sigma methodology and problem solving and analysis tools to improve customer satisfaction by removing and preventing defects from various processes, products, services, documentation, and decisions.
Partnered regularly with cross-functional teams and management staff from other departments to understand business needs and to provide insightful reporting/analysis to assist with critical business decision making.
Defined functional requirements of enterprise software solutions in demand forecasting and planning as well as led and supported teams that developed internal applications and databases for use in business applications.
Coordinated and completed activities for Customer Service Operations including monthly and quarterly analysis of costs to provide optimum cost savings, budgeting analysis, and inventory accounting and control.
Bachelor : Business AdministrationBusiness Administration
BBA : FinanceUniversity of Oklahoma － Norman, OKFinance
Certified Six Sigma Black Belt, American Society for Quality