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Operations Manager Resume Example

Resume Score: 55%

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OPERATIONS MANAGER
Professional Summary

Operations Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.

Dedicated Operations Manager with more than 39 years in store management. Well-versed in directing personnel, creating effective merchandising projects and using sales strategies to boost store sales.

Skills
  • First Aid and CPR Certification
  • Audit compliance
  • Interrogation techniques
  • Security personnel training
  • Customer relations
  • Excellent customer service skills
  • Goal-oriented
  • Opening and closing procedures
Work History
Operations Manager, 04/1994 to 02/2017
Macy's – Assorted stores in MA
  • Reported to the district manager regarding all store and staff issues.
  • Interviewed job candidates and made staffing decisions.
  • Assigned employees to specific duties to best meet the needs of the store.
  • Conducted store inventories once per year.


Loss Prevention Manager, 10/1977 to 04/1994
Jordan Marsh / Macy's – Boston, MA
  • Analyzed and investigated all incidents alongside functional management and security supervisors.
  • Supervised a team of 32 security personnel during a given shift.
  • Monitored and evaluated unit performance on key security issues, recommending corrective action programs where appropriate.
  • Advised security team and conducted investigations of significant threats and the loss or misappropriation of assets.
  • Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.


Education
Associate of Science: Physical Education, 1994
Dean College - Franklin, MA
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Resume Overview

Companies Worked For:

  • Macy's
  • Jordan Marsh / Macy's

School Attended

  • Dean College

Job Titles Held:

  • Operations Manager
  • Loss Prevention Manager

Degrees

  • Associate of Science : Physical Education , 1994

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