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Operations Manager Resume Example

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OPERATIONS MANAGER
Professional Summary

I can offer my experience and will learn as I grow with the company. Give me the opportunity to improve and use my many skills, to be able to work and do my best job, one that is suited to my skills, talent and experience, and to be of service in my full ability for the benefit of my employer. To find a job in an environment where hard work will be rewarded so that I may provide for my family's needs.

Willing to relocate.

Skills
  • Management (1 Year)
  • Forklift Operator (1 Year)
  • Microsoft Excel/Word (5 Years)
  • Training (1 Year)
  • Data Entry (3 Years)
  • Operations (1 Year)
  • Single/Double Pallet Jack (1 Year)
  • Cost reduction strategies
  • Management information systems
  • Work flow planning
  • SAP expertise
  • Schedule organization
  • Project tracking
  • Time sheet review
  • Payroll processing
  • Processing wage withholding orders
  • Payroll administration
  • Grant billing and tracking
  • New hire processing
  • Meeting deadlines
  • Spreadsheet creation
  • Developing office systems
  • Project management
  • Multitasking
  • Payroll administration experience
  • Budgeting
  • Conflict resolution
  • Exceptional Microsoft Excel skills
  • Proficient in [Software]
Work History
Operations ManagerJan 2019 - Current
Southeast UnloadingChicopee, MA

I am currently an Operations Manager for Southeast Unloading. I took a job promotion that many thought I couldn't achieve because of my age. I run day to day operations, make schedules, train, discipline, complete daily data entry, payroll and other tasks needed to be done by home office request. I currently have 3 shifts and 2 separate locations that I oversee. 1st Shift Selectors, 2nd Shift Loaders and 3rd Shift Unloaders, our staff fluctuates between 18-24 employees given the needs of our customer. I work hand to hand with Big Y and their management team as well with a 3rd party transportation service to ensure that we complete all tasks at the end of each work day. I run a 7 day a week Operation, reporting to my Direct Supervisor at ALL times. I started with Southeast Unloading as a regular employee and have moved up to management within less than a year of being employed by the company. I am willing to relocate if necessary.

When I first started with the company, I would unload and organize trucks for Big Y. Including leading the crew for a successful work day. Job requires heavy lifting, good organization skills and the ability to work with little to no supervision, as well as working with Big Y associates.

Lead SupervisorMay 2019 - Current
Southeast UnloadingChicopee, MA
  • Conducted supplier risk evaluations and assisted [Job Title]s with regulatory inspections.
  • Reduced workflow inconsistencies by recruiting and hiring capable staff members.
  • Performed supplier risk evaluations and supported regulatory inspections.
  • Utilized exemplary negotiation skills to obtain manufacturing service agreements and assure quality standards.
  • Supervised site investigations, reported issues and escalated those that required further assistance.
  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Planned marketing initiatives and leveraged referral network to promote business development.
  • Oversaw and improved [Product or Service] deliveries worth more than $[Amount] per year through efficient coordination of [Action] and [Action].
  • Performed payroll responsibilities every [Number] weeks by correcting any variances and scheduling conflicts.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Performed supplier risk management assessments to evaluate [Type] program for planning use by senior management.
  • Negotiated manufacturing service agreements and quality standards.
  • Consistently trained [Number] employees through [Action] and [Action] to minimize loss and increase sales.
  • Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
  • Increased operational efficiency by developing improved filing systems for confidential client records and reports.
  • Delegated daily tasks to over [Number] employees to provide development opportunities.
  • Oversaw supply chain and supported tech transfer projects, batch release testing, change management and resolution of customer complaints.
  • Greeted and welcomed new members, establishing and updating memberships to [Company][Type] programs.
  • Improved productivity of customer service team by leading training initiatives and revamping schedules, reducing overtime [Number]%.
  • Facilitated change management activities for department and staff of [Number] individuals.
  • Recruited and developed [Number] employees for [Type] department.
  • Reduced customer service complaints [Number]% by designing new methods of resolution.
  • Eliminated customer service issues by quickly resolving disputes and correcting problems.
  • Watched gamblers on floor to isolate cheaters by identifying behaviors such as counting or marking cards.
  • Partnered with vendors and suppliers to effectively manage and budget for over $[Amount] in inventory.
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Devised, deployed and monitored processes to boost long-term business success and increase profit levels [Number]%.
  • Studied latest trends to add new merchandise to product lineup, improving sales revenues $[Amount].
Machine OperatorJan 2019 - Current
Southeast UnloadingChicopee, MA
  • Operated heavy duty lathes, boring machines and mills, planers, shapers and grinders.
  • Maximized productivity by keeping detailed production records and identifying hold-ups.
  • Assessed equipment after each production run, performing preventive maintenance to keep machines running smoothly.
  • Calibrated, tested, and adjusted machine settings or controls in preparation for [Type] operations.
  • Operated forklifts, hoists and other material handling equipment for [Number] days without accident.
  • Operated [Type] equipment safely and efficiently on team of [Number] employees.
  • Set parameters for each job to attain [Number] score on [Type] test.
  • Manually set up machinery and equipment, including [Equipment], [Equipment] and grinders.
  • Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
Education
High School DiplomaJun 2018
Springfield Central High SchoolSpringfield, MA

Management/ Computer Science/ Computer IT

Some College (No Degree): Business Administration And ManagementSpringfield Technical Community CollegeSpringfield, MA
Some College (No Degree): Computer Science And ProgrammingSpringfield Technical Community CollegeSpringfield, MA
Certifications

Forklift Operator (Certified)

Pallet Jack Operator (Certified)

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Resume Overview

Companies Worked For:

  • Southeast Unloading

School Attended

  • Springfield Central High School
  • Springfield Technical Community College

Job Titles Held:

  • Operations Manager
  • Lead Supervisor
  • Machine Operator

Degrees

  • High School Diploma Jun 2018
    Some College (No Degree) : Business Administration And Management
    Some College (No Degree) : Computer Science And Programming

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