operations manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Confident Accounts Receivable Supervisor with twenty years of experience in a leadership role. Innovative problem-solver with success at training and managing a highly efficient team and cultivate a productive workspace to increase revenue. Offering extensive knowledge of leadership and a commitment to high-quality communication to a long-term position. Talented Warehouse Manager offering [Number] years of leadership and expertise in overseeing training and performance of [Number] employees. Accomplished in maintaining smooth warehouse operations through accurate recordkeeping, logistics management, planning and inter-departmental communications. Successful in remaining informed of customer demand and sales forecasts to maintain appropriate amount of product inventory.

  • Self-Motivated
  • Computer Literate
  • Coaching And Mentoring Initiatives
  • Direct Supervision
  • Warehouse Management
  • Problem Solving Skills
  • Warehouse Staff Management
  • Customer Service
  • Excellent Communication Skills
Work History
06/2011 to Current
Operations Manager Catholic Charities Medford, OR,
  • Implemented policies and standard operating procedures for continuous improvement.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas regularly.
  • Hired and trained new employees in.
  • Assessed budget plans and present costs to forecast trends and recommend changes.
  • Recruited, interviewed, hired and trained 15 employees and implemented mentoring program to promote positive feedback and engagement.
  • Listened to staff and customer issues and conflicts to deliver solutions, propel customer experiences.
  • Maintained branch equipment, including computers, printers and fax machines.
  • Designed modern employee recognition program which boosted productivity and improved morale.
  • Oversaw daily cycle counts and yearly audits.
  • Scanned and entered new inventory, updated numbers and investigated variances.
  • Created, implemented and adjusted SOPs.
  • Maximized coverage by carefully allocating resources, setting schedules and delegating assignments.
  • Strengthened inventory processes to balance supply needs with budget and space limitations.
  • Handled day-to-day shipping and receiving overseeing more than 50 packages per day.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Led value-added customer service team that consistently over-delivered on customer expectations.
  • Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
  • Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
  • Assisted sales team with completing customer transactions and managing issues.
  • Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
  • Managed completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review
08/04 to 08/2011
Branch Administrator Clean Harbors, Inc. Clive, UT,
  • Composed professional business correspondence, emails, meetings notes and other documents.
  • Consulted with customers to resolve basic issues or direct to correct staff member.
  • Managed accounting functions such as invoicing customers, writing checks and reconciling accounts.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
  • Reviewed billing problems, researched issues and resolved concerns.
  • Disbursed petty cash by recording entries and verifying documentation.
  • Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports.
  • Protected company assets with strategic risk management approaches.
  • Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
  • Completed bi-weekly payroll for twenty employees.
  • Functioned as backup in areas of sales, support, and services.
  • Assisted customers with prompt and polite support in-person and via telephone
  • Received internal audit score of ninety %
  • Developed annual branch business plan for maximum profitability and effectiveness
01/1998 to 07/2004
Account Receivables and Accounts Payables Manager Monarch Electric City, STATE,
  • Reinvented team interaction with prospective clients by developing innovative and creative sales pitch implemented into sales team strategy.
  • Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Elevated account management by predicting potential competitive threats and outlining proactive solutions.
  • Developed highly profitable pipeline based on multiple sales penetration techniques.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Managed book of business worth sixty million across five hundred accounts.
  • Collaborated with others to discuss new many opportunities
Expected in to to
: Education Administration
Herbert H. Lehman College - Bronx, New York,

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Resume Overview

School Attended

  • Herbert H. Lehman College

Job Titles Held:

  • Operations Manager
  • Branch Administrator
  • Account Receivables and Accounts Payables Manager


  • Some College (No Degree)

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